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McAfee Solidifier service does not install/register if the operating system is installed in a folder other than Windows
Technical Articles ID:   KB82357
Last Modified:  12/10/2015

Environment

McAfee Application Control (MAC) 6.1.3
McAfee Change Control (MCC) 6.1.3
Microsoft Windows (all supported versions)

Problem

The McAfee Solidifier service (scsrvc.exe) does not install or register during installation if the operating system is not installed in the Windows folder. When the installer tries to launch cmd.exe from the C:\Windows\System32 folder to install the service, scsrvc.exe fails because cmd.exe is present in a different folder.

Solution

This issue is resolved in MAC/MCC 6.1.3.380.

Hotfixes are created to address specific issues and are not posted publicly, but are available by contacting Technical Support.


To contact Technical Support, log on to the ServicePortal and go to the Create a Service Request page at https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR:
  • If you are a registered user, type your User Id and Password, and then click Log In.
  • If you are not a registered user, click Register and complete the required fields. Your password and logon instructions will be emailed to you.

Workaround

  1. Open cmd.exe.
  2. Navigate to C:\Program Files\McAfee\Solidcore.
  3. Type the following command and press ENTER:

    scsrvc -i
  4. Type the following command and press ENTER:

    net start scsrvc
  5.  Run the Enable task from ePO or enable the product locally.

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