Solidifier service does not install or register if the operating system is installed in a folder other than Windows
Technical Articles ID:
KB82357
Last Modified: 12/20/2019
Environment
McAfee Application and Change Control (MACC) 6.1.3
Microsoft Windows–all supported versions
Problem
The McAfee Solidifier service (scsrvc.exe) does not install or register during installation if the operating system is not installed in the Windows folder. When the installer tries to start cmd.exe from the C:\Windows\System32 folder to install the service, scsrvc.exe fails because cmd.exe is present in a different folder.
Solution
This issue is resolved in MACC 6.1.3.380.
Hotfixes are created to address specific issues and are not posted publicly, but are available by contacting Technical Support.
