Solidifier service does not install or register if the operating system is installed in a folder other than Windows

Technical Articles ID: KB82357
Last Modified: 12/20/2019

Environment

McAfee Application and Change Control (MACC) 6.1.3

Microsoft Windows–all supported versions

Problem

The McAfee Solidifier service (scsrvc.exe) does not install or register during installation if the operating system is not installed in the Windows folder. When the installer tries to start cmd.exe from the C:\Windows\System32 folder to install the service, scsrvc.exe fails because cmd.exe is present in a different folder.

Solution

This issue is resolved in MACC 6.1.3.380.

Los Hotfixes se crean para tratar problemas concretos y no se divulgan de forma pública, pero están disponibles si contacta con Soporte técnico.

Para ponerse en contacto con el Soporte técnico, inicie sesión en ServicePortal y vaya a Crear una solicitud de servicio en https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR:

Si está registrado, introduzca su ID de usuario y contraseña y, a continuación, haga clic en Iniciar sesión.
Si no está registrado, haga clic en Registrarse y rellene los campos obligatorios. Recibirá por correo electrónico la contraseña y las instrucciones para iniciar sesión.

Workaround

To work around this issue:

Open cmd.exe.
Navigate to C:\Program Files\McAfee\Solidcore.
Type the following command and press Enter:

scsrvc -i

Type the following command and press Enter:

net start scsrvc

Run the Enable task from ePO or enable the product locally.

Affected Products

Application and Change Control 6.1
Known Issue/Product Defect

Languages:

This article is available in the following languages:

English United States
Japanese

Glossary of Technical Terms

Highlight Glossary Terms

Please take a moment to browse our Glossary of Technical Terms.

Knowledge Center

Solidifier service does not install or register if the operating system is installed in a folder other than Windows

Environment

Problem

Solution

Workaround

Affected Products

Languages:

Glossary of Technical Terms

Title

Title

Knowledge Center

Solidifier service does not install or register if the operating system is installed in a folder other than Windows

Environment

Problem

Solution

Workaround

Affected Products

Languages:

Glossary of Technical Terms

Choose your region

Title

Title