Solidifier service does not install or register if the operating system is installed in a folder other than Windows

Technical Articles ID: KB82357
Last Modified: 12/20/2019

Environment

McAfee Application and Change Control (MACC) 6.1.3

Microsoft Windows–all supported versions

Problem

The McAfee Solidifier service (scsrvc.exe) does not install or register during installation if the operating system is not installed in the Windows folder. When the installer tries to start cmd.exe from the C:\Windows\System32 folder to install the service, scsrvc.exe fails because cmd.exe is present in a different folder.

Solution

This issue is resolved in MACC 6.1.3.380.

Hotfixes are created to address specific issues and are not posted publicly, but are available by contacting Technical Support.

To contact Technical Support, log on to the ServicePortal and go to the Create a Service Request page at https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR:

If you are a registered user, type your User Id and Password, and then click Log In.
If you are not a registered user, click Register and complete the required fields. Your password and logon instructions will be emailed to you.

Workaround

To work around this issue:

Open cmd.exe.
Navigate to C:\Program Files\McAfee\Solidcore.
Type the following command and press Enter:

scsrvc -i

Type the following command and press Enter:

net start scsrvc

Run the Enable task from ePO or enable the product locally.

Affected Products

Application and Change Control 6.1
Known Issue/Product Defect

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Knowledge Center

Solidifier service does not install or register if the operating system is installed in a folder other than Windows

Environment

Problem

Solution

Workaround

Affected Products

Languages:

Glossary of Technical Terms

Title

Title

Knowledge Center

Solidifier service does not install or register if the operating system is installed in a folder other than Windows

Environment

Problem

Solution

Workaround

Affected Products

Languages:

Glossary of Technical Terms

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Title

Title