Endpoint Security Web Control and SiteAdvisor Enterprise functional reports are not accurate

Technical Articles ID: KB82371
Last Modified: 2/5/2021

Environment

McAfee Endpoint Security (ENS) Web Control 10.x
McAfee SiteAdvisor Enterprise (SAE) 3.5

Google Chrome
Microsoft Internet Explorer
Mozilla Firefox

Problem

ENS Web Control and SAE reports in ePolicy Orchestrator (ePO) show a functional status for ENS Web Control/SAE in Chrome, Firefox, and Internet Explorer. The report status can be True, Indeterminate, or False. But, on some systems, the computer can incorrectly report back a functional status of False. (For example, where ENS Web Control/SAE functions in Internet Explorer.)

Cause

Because of changes in the browsers, the functional status in a browser might not be accurate when viewed in ePO reports.

Solution

A future version of browser protection plans to remove these functional values from being displayed. In the interim, implement the following workaround.

To receive email notification when this article is updated, click Subscribe on the right side of the page. You must be logged on to subscribe.

Workaround

Use the ENS Web Control property enabled. Or, check the status of the ENS Web Control extension in ePO, which is correctly reported.

NOTE: For instructions to enable the ENS Web Control extension in browsers using Active Directory group policy, and to prevent users from uninstalling the ENS Web Control extension, see: KB87568 - Web Control browser extension must be enabled by the user

Use the SAE property value of SAE Protection Status. SAE 3.5 Patch 2 client and extension introduced this value.

Dashboard: (EAMP: Compliance Status)
Description: Reports on whether a technology is enabled (protection status).

Affected Products

Endpoint Security Web Control 10.7.x
Endpoint Security Web Control 10.6.x
Known Issue/Product Defect
Reporting
SiteAdvisor Enterprise 3.5 (EOL)

Languages:

This article is available in the following languages:

English United States
Spanish Spain
French
Italian
Japanese
Portuguese Brasileiro
Chinese Simplified

Knowledge Center

Endpoint Security Web Control and SiteAdvisor Enterprise functional reports are not accurate

Environment

Problem

Cause

Solution

Workaround

Affected Products

Languages:

Title

Title

Knowledge Center

Endpoint Security Web Control and SiteAdvisor Enterprise functional reports are not accurate

Environment

Problem

Cause

Solution

Workaround

Affected Products

Languages:

Choose your region

Title

Title