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System crash (blue screen) Bugcheck 0x18 REFERENCE_BY_POINTER (observed on Windows 8 and Server 2012)
Technical Articles ID:   KB82401
Last Modified:  12/10/2015

Environment

McAfee Application Control (MAC) 6.1
McAfee Change Control (MCC) 6.1

Microsoft Windows Server 2012
Microsoft Windows 8

Problem

A random system crash (blue screen) is reported on Windows 8 and Windows Server 2012 when Application Control or Change Control is enabled. 

The system crash details will refer to:

Bugcheck 0x18 REFERENCE_BY_POINTER

Cause

This occurs when the reference count of a kernel object gets below 0.

Solution

This issue is resolved in hotfix version 6.1.3.387 and later, which is available by contacting Technical Support.

NOTE: A reboot is required to complete the upgrade process.
 
To contact Technical Support, log on to the ServicePortal and go to the Create a Service Request page at https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR:
  • If you are a registered user, type your User Id and Password, and then click Log In.
  • If you are not a registered user, click Register and complete the required fields. Your password and logon instructions will be emailed to you.

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