System crash (blue screen) Bugcheck 0x18 REFERENCE_BY_POINTER (observed on Windows 8 and Server 2012)
Technical Articles ID:
KB82401
Last Modified: 12/20/2019
Last Modified: 12/20/2019
System crash (blue screen) Bugcheck 0x18 REFERENCE_BY_POINTER (observed on Windows 8 and Server 2012)
Technical Articles ID:
KB82401
Last Modified: 12/20/2019 EnvironmentMcAfee Application and Change Control (MACC) 6.1
Microsoft Windows Server 2012 Microsoft Windows 8
ProblemA random system crash (blue screen) is reported on Windows 8 and Windows Server 2012 when MACC is enabled. The following error appears in the system crash details:
CauseThis issue occurs when the reference count of a kernel object goes below 0.
SolutionThis issue is resolved in hotfix version 6.1.3.387 and later, which is available by contacting Technical Support.
NOTE: To complete the upgrade process, you need to reboot. To contact Technical Support, log on to the ServicePortal and go to the Create a Service Request page at https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR:
Affected ProductsLanguages:Glossary of Technical Terms |
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