System crash (blue screen) Bugcheck 0x18 REFERENCE_BY_POINTER (observed on Windows 8 and Server 2012)

Technical Articles ID: KB82401
Last Modified: 12/20/2019

Environment

McAfee Application and Change Control (MACC) 6.1

Microsoft Windows Server 2012

Microsoft Windows 8

Problem

A random system crash (blue screen) is reported on Windows 8 and Windows Server 2012 when MACC is enabled. The following error appears in the system crash details:

Bugcheck 0x18 REFERENCE_BY_POINTER

Cause

This issue occurs when the reference count of a kernel object goes below 0.

Solution

This issue is resolved in hotfix version 6.1.3.387 and later, which is available by contacting Technical Support.

NOTE: To complete the upgrade process, you need to reboot.

To contact Technical Support, log on to the ServicePortal and go to the Create a Service Request page at https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR:

If you are a registered user, type your User Id and Password, and then click Log In.
If you are not a registered user, click Register and complete the required fields. Your password and logon instructions will be emailed to you.

Affected Products

Application and Change Control 6.1
Known Issue/Product Defect

Languages:

This article is available in the following languages:

English United States
Japanese

Glossary of Technical Terms

Highlight Glossary Terms

Please take a moment to browse our Glossary of Technical Terms.

Knowledge Center

System crash (blue screen) Bugcheck 0x18 REFERENCE_BY_POINTER (observed on Windows 8 and Server 2012)

Environment

Problem

Cause

Solution

Affected Products

Languages:

Glossary of Technical Terms

Title

Title

Knowledge Center

System crash (blue screen) Bugcheck 0x18 REFERENCE_BY_POINTER (observed on Windows 8 and Server 2012)

Environment

Problem

Cause

Solution

Affected Products

Languages:

Glossary of Technical Terms

Choose your region

Title

Title