System crash (blue screen) Bugcheck 0x18 REFERENCE_BY_POINTER (observed on Windows 8 and Server 2012)
技術的な記事 ID:
KB82401
最終更新: 12/20/2019
環境
McAfee Application and Change Control (MACC) 6.1
Microsoft Windows Server 2012
Microsoft Windows 8
問題
A random system crash (blue screen) is reported on Windows 8 and Windows Server 2012 when MACC is enabled. The following error appears in the system crash details:
Bugcheck 0x18 REFERENCE_BY_POINTER
原因
This issue occurs when the reference count of a kernel object goes below 0.
解決策
This issue is resolved in hotfix version 6.1.3.387 and later, which is available by contacting Technical Support.
NOTE: To complete the upgrade process, you need to reboot.
