System crash (blue screen) Bugcheck 0x18 REFERENCE_BY_POINTER (observed on Windows 8 and Server 2012)

技術的な記事 ID: KB82401
最終更新: 12/20/2019

環境

McAfee Application and Change Control (MACC) 6.1

Microsoft Windows Server 2012

Microsoft Windows 8

問題

A random system crash (blue screen) is reported on Windows 8 and Windows Server 2012 when MACC is enabled. The following error appears in the system crash details:

Bugcheck 0x18 REFERENCE_BY_POINTER

原因

This issue occurs when the reference count of a kernel object goes below 0.

解決策

This issue is resolved in hotfix version 6.1.3.387 and later, which is available by contacting Technical Support.

NOTE: To complete the upgrade process, you need to reboot.

To contact Technical Support, log on to the ServicePortal and go to the Create a Service Request page at https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR:

If you are a registered user, type your User Id and Password, and then click Log In.
If you are not a registered user, click Register and complete the required fields. Your password and logon instructions will be emailed to you.

影響を受ける製品

Application and Change Control 6.1
Known Issue/Product Defect

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System crash (blue screen) Bugcheck 0x18 REFERENCE_BY_POINTER (observed on Windows 8 and Server 2012)

環境

問題

原因

解決策

影響を受ける製品

言語:

技術用語集

Title

Title

Knowledge Center

System crash (blue screen) Bugcheck 0x18 REFERENCE_BY_POINTER (observed on Windows 8 and Server 2012)

環境

問題

原因

解決策

影響を受ける製品

言語:

技術用語集

地域を選択してください

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