Added ENS 10.6.1 September 2021 Update and ENS 10.7.0 September 2021 Update to the "Product release information" section.
Added issues ENSW-113338, ENSW-113638, ENSW-113668, ENSW-113729, and ENSW-113841 to the "Open issues" section. Updated issues ENSW-100414 and ENSW-113046as resolved in ENS 10.6.1 September 2021 Update and ENS 10.7.0 September 2021 Update. Updated issue ENSW-112164as resolved in ENS 10.6.1 September 2021 Update.
Updated issues MPT-15797, ENSW-108183, ENSW-112778, and ENSW-113019 as resolved in ENS 10.7.0 September 2021 Update. Updated issue 1152719 as resolved in ENS 10.7.0. Updated the resolution for issue 1140086.
August 26, 2021
Added issues ENSW-112164 and ENSW-112778 to the "Open issues" section.
August 17, 2021
Added issue MPT-15797 to the "Open issues" section.
July 12, 2021
Added issue ENSW-113046 to the "Open issues" section.
July 7, 2021
Added issue ENSW-113019 to the "Open issues" section.
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Contents
Click to expand the section you want to view:
Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, go to the Product Downloads site.
NOTE: This update has been changed from General Availability (GA) to Released to Support (RTS). The reason is the issue described in KB91642 - Reboot loop with Endpoint Security 10.5.5/10.6.1 July Update. This update is available only by contacting Technical Support.
See the Related Information section below for contact details.
NOTE: This update has been changed from General Availability (GA) to Released to Support (RTS). The reason is the issue described in KB91642 - Reboot loop with Endpoint Security 10.5.5/10.6.1 July Update. This update is available only by contacting Technical Support.
See the Related Information section below for contact details.
Issue: A blue screen error or hang might occur when:
You install or upgrade a McAfee product with SysCore, and
ENS Exploit Prevention or Host IPS Exploit Prevention is enabled.
The issue is timing related and doesn't always occur.
Resolution: This issue is resolved in ENS 10.5.5 and ENS 10.6.1, and is resolved in ENS 10.7.0. A utility, mfeepmpk_utility.exe, is included in the ENS 10.5.5 and ENS 10.6.1 installation packages to resolve the issue with the faulty driver. When you install or upgrade to ENS 10.5.5 or ENS 10.6.1, the utility automatically detects whether the endpoint has the faulty driver. If it does, the utility replaces it to resolve the issue. If a restart is needed, a prompt displays on the endpoint to perform a one-time restart. The restart must occur for the installation or upgrade to continue. When the faulty driver is replaced, future installations and upgrades don’t require a restart for this issue. See the related article for more information.
Issue: On systems with Windows Server, there might be a blue screen error after installing or upgrading ENS Threat Prevention. The Bug check code can be Bug check 3b, Bug check 19, Bug check 50, or Bug check 5d.
Resolution: This issue is resolved in ENS 10.7.0 September 2021 Update. See the related article for more information.
10.7.0 September 2021 Update 10.6.1 September 2021 Update
Issue: You add a "File or folder" scan location in Quick Scan in the On-Demand Scan policy and save the policy. The scan location changes to "All mapped drives" in the saved policy when you reopen it. Or, you previously configured "File or folder" scan locations in Quick Scan in the On-Demand Scan policy. After upgrade to the ENS June 2021 extension in ePolicy Orchestrator, the scan locations have changed to "All mapped drives."
Resolution: This issue is resolved in ENS 10.6.1 September 2021 Update and ENS 10.7.0 September 2021 Update. See the related article for more information.
ENSW-113019
10.7.0 June 2021 Update
10.7.0 September 2021 Update
Issue: While logged in to the ePolicy Orchestrator (ePO) console (MVISION ePO or on-premises ePO) in any other language than English, a message might pop up when looking at Access Protection rules. The message is about the length of rule names. The message might read:
Message from WebPage
Regelnamen dürfen 128 Zeichen nicht überschreiten...
Resolution: This issue is resolved in ENS 10.7.0 September 2021 Update.
Issue: Users might see the PowerShell process hang randomly on a system. To recover PowerShell, you might need to relaunch the PowerShell process. During Windows deployment/upgrade via System Center Configuration Manager (SCCM) or other methods, once ENS is installed, installation of other products might hang due to the PowerShell hang. This issue occurs when all products are combined into a single task.
Workaround: Disabling Antimalware Scan Interface (AMSI) might resolve the issue in certain cases.
Resolution: This issue is resolved in ENS 10.7.0 September 2021 Update. See the related article for more information.
10.7.0 February 2021 Update
10.6.1 February 2021 Update
10.7.0 April 2021 Update
10.6.1 April 2021 Update
Issue: You added a Local Network or Remote Network entry to ENS Firewall rules using the Subnet value (which uses CIDR notation, for example, /24). The following error occurs after you try to open the policy again after the changes are saved.
An unexpected error occurred
Resolution: This issue is resolved in ENS 10.6.1 April 2021 Update and ENS 10.7.0 April 2021 Update. See the related article for more information.
ENSW-109840
10.7.0 February 2021 Update
10.7.0 April 2021 Update
Issue: When you add an Application Protection rule, the executable is only detected if a file name is added to the rule. If you add either an MD5 hash or certificate, the executable isn’t detected.
Resolution: This issue is resolved in ENS 10.7.0 April 2021 Update.
ENSW-109385
10.7.0 February 2021 Update
10.7.0 April 2021 Update
10.6.1 April 2021 Update
Issue: The ENS default deployment task doesn't deploy ENS to the endpoint.
Workaround: Create a custom deployment task.
Resolution: This issue is resolved in ENS 10.6.1 April 2021 Update and ENS 10.7.0 April 2021 Update.
ENSW-107588
10.7.0 November 2020 Update
10.7.0 April 2021 Update
Issue: An upgrade from VirusScan Enterprise 8.8 Patch 15 to ENS could fail on an unmanaged system.
Workaround: Upgrade McAfee Agent to the latest version before the ENS installation.
Resolution: This issue is resolved in ENS 10.7.0 April 2021 Update.
10.7.0 February 2020 Update
10.6.1 February 2020 Update
10.7.0 February 2021 Update
Issue: The ENS installation or upgrade fails. The installation log (McAfee_Common_Install_[date].log) contains the following error:
Product: McAfee Endpoint Security Platform -- Error 1303.The installer has insufficient privileges to access this directory: C:\ProgramData\McAfee\Endpoint Security\Logcfg
Workaround: Reboot the system. The folder is deleted or moved as needed, which allows the ENS installation or upgrade to complete.
Resolution: This issue is resolved in ENS 10.7.0 February 2021 Update. See the related article for more information.
ENSW-98931
10.7.0
10.7.0 February 2021 Update
Issue: The $MfeDeepRem folder might not be removed after ENS is uninstalled from the endpoint.
Workaround: Change ownership of the folder and its contents from SYSTEM to an account you have permissions for, and then delete the folder.
Resolution: This issue is resolved in ENS 10.7.0 February 2021 Update.
ENSW-29529
10.7.0 February 2020 Update
10.7.0 February 2021 Update
Issue: The Real Protect dynamic detection event description might report a fileless detection even though the detection is backed by a file. This issue is a reporting issue and doesn't impact any detection capabilities.
Resolution: This issue is resolved in ENS 10.7.0 February 2021 Update.
ENSW-107455
10.7.0 November 2020 Update
10.6.1 November 2020 Update
10.7.0 February 2021 Update
10.6.1 February 2021 Update
Issue: Content updates done via V3Dat.exe locally might not always result in all ENS services starting successfully.
Workaround: A system restart might be needed to restart all ENS services successfully.
Resolution: This issue is resolved in ENS 10.6.1 February 2021 Update and ENS 10.7.0 February 2021 Update.
10.7.0 February 2021 Update
10.6.1 February 2021 Update
Issue: The search annotations don’t appear in all supported search engines.
Resolution: This issue is resolved in ENS 10.6.1 February 2021 Update and ENS 10.7.0 February 2021 Update. See the related article for more information.
ENSW-107342
10.7.0 November 2020 Update
10.7.0 February 2021 Update
Issue: Quarantine might fail when a detection occurs from a shared folder inside the Windows container. But, if there’s a detection from the same shared folder that is accessed from the host operating system (outside the container), the detection, quarantine, and restoration of the file happens correctly.
Resolution: This issue is resolved in ENS 10.7.0 February 2021 Update.
10.7.0 September 2020 Update
10.6.1 September 2020 Update
10.7.0 February 2021 Update
Issue: You’re editing the ENS Firewall Options policies via ePolicy Orchestrator policy. If you add fully qualified domain name (FQDN) values that contain a dash to the Defined Networks section, they don’t apply on the ENS clients.
Workaround: Instead of using the FQDN value as a Defined Networks entry, you can use any of the below options:
Add the IP addresses associated with the FQDN network entry to the Defined Networks section.
Add the FQDN value as a LOCAL NETWORK or REMOTE NETWORK in a new or existing Firewall rule in the ENS Firewall Rules policy.
Resolution: This issue is resolved in ENS 10.7.0 February 2021 Update. See the related article for more information.
10.7.0 February 2021 Update
10.6.1 February 2021 Update
Issue: Some umlaut characters aren’t working properly as Executable Signer values. These characters include the ö and ü characters.
Workaround: Substitute the lowercase characters (for example, ö and ü) with the uppercase character equivalent (for example, Ö and Ü).
Resolution: This issue is resolved in ENS 10.6.1 February 2021 Update and ENS 10.7.0 February 2021 Update. See the related article for more information.
10.7.0 November 2020 Update
10.6.1 November 2020 Update
Issue: After upgrading ENS, changes to the high risk or low risk process list in the on-access scan policy sometimes don’t take effect. The changes don’t get enforced on the endpoint once a high number of processes have been added for each type. The EndpointSecurityPlatform_Errors.log contains the following error.
Resolution: This issue is resolved in ENS 10.6.1 November 2020 Update and ENS 10.7.0 November 2020 Update. See the related article for more information.
ENSW-104401
10.7.0 April 2020 Update
10.6.1 April 2020 Update
10.7.0 November 2020 Update
10.6.1 November 2020 Update
Issue: The competitive uninstaller recognizes Windows VDE as Windows Server. The ENS installation is successful when deployed through ePolicy Orchestrator (ePO). An ENS standalone installation might fail.
Resolution: This issue is resolved in ENS 10.6.1 November 2020 Update and ENS 10.7.0 November 2020 Update.
Issue: The 35111 events are generated on the endpoint and successfully delivered and uploaded to ePO by the McAfee Agent. But, ePO fails to parse the received events and so they don’tshow up in the ePO Threat Event Log for example. When the issue occurs, the managed product events sent to ePO aren’t parsed and are added to the folder <ePO installation folder>\DB\Events\Debug.
Resolution: This issue is resolved in ENS 10.7.0 November 2020 Update. See the related article for more information.
Issue: When ENS Threat Prevention Antimalware Scan Interface (AMSI) is enabled, Leica Cyclone software hangs at the Checking Licenses stage of the start process.
Workaround: Disable ENS Threat Prevention AMSI in the On-Access Scanning policy, or in the On-Access Scan settings of the ENS client.
Resolution: Leica has updated their software to include a newer build of the Faro SDK. This SDK no longer uses the third-party LogLib.dll component, which resolves a conflict. Contact Leica Technical Support for further information about how to acquire and implement the fix. See the related article for more information.
ENSW-99137
10.7.0
10.6.1
10.7.0 November 2020 Update
10.6.1 November 2020 Update
Issue: ePO fails to parse events. The operating system configuration allows longer paths than the default maximum path. On web servers that allow URLs with over 4000 characters, the event isn’t parsed. When the issue occurs, the managed product events sent to ePO aren’t parsed and are added to the folder <ePO installation folder>\DB\Events\Debug.
Resolution: This issue is resolved in ENS 10.6.1 November 2020 Update and ENS 10.7.0 November 2020 Update.
Issue: ENS 10.7.0 Hotfix 100194 or Hotfix 100413 can install over ENS 10.6.1/10.7.0 July 2020 Update. The fixes in Hotfix 100194 or Hotfix 100413 are already in the July 2020 Update. This issue doesn't affect product functionality. But, the ENS About box and ePolicy Orchestrator list the hotfix installed with the July 2020 Update.
Resolution: This issue is resolved in ENS 10.7.0 September 2020 Update. See the related article for more information.
Issue: After installation of ENS, Microsoft Project can fail to open.
Resolution: This issue is resolved in ENS 10.7.0 September 2020 Update. See the related article for more information.
ENSW-96664
10.7.0 February 2020 Update
10.7.0 September 2020 Update
Issue: When Adaptive Threat Protection detects a file due to Rule 2 (administrator override), the rule ID isn’t visible in the logs and in the ePolicy Orchestrator/client event.
Resolution: This issue is resolved in ENS 10.7.0 September 2020 Update.
Issue: Custom on-demand scan (ODS) tasks fail to run after you upgrade to ENS 10.7.
Workaround: Modifying, or deleting and re-creating, the custom ODS task assignment temporarily mitigates the issue. But, a duplicate registry entry with no "StartDateTime" value exists for the task. Upon the next ENS upgrade, the issue returns.
Resolution: This issue is resolved in ENS 10.7.0 September 2020 Update. See the related article for more information.
10.7.0 September 2020 Update
10.6.1 September 2020 Update
Issue: The ENS Firewall module blocks legitimate network traffic responses.
Workaround: To allow the traffic, create a rule within the ENS Firewall rules policy.
Resolution: This issue is resolved in ENS 10.6.1 September 2020 Update and ENS 10.7.0 September 2020 Update.
ENSW-29268
10.7.0
10.6.1
10.7.0 September 2020 Update
10.6.1 September 2020 Update
Issue: Running an ENS repair with the following command incorrectly deletes the LogCfg folder:
%PROGRAMFILES%\McAfee\Endpoint Security\Endpoint Security Platform\
RepairCache\Setupcc.exe /fum
Workaround: Instead use the following command with modified parameters:
%PROGRAMFILES%\McAfee\Endpoint Security\Endpoint Security Platform\
RepairCache\Setupcc.exe /fpum
Resolution: This issue is resolved in ENS 10.6.1 September 2020 Update and ENS 10.7.0 September 2020 Update.
Issue: When the ENS Firewall Location Aware Group feature "Connection Isolation" blocks non-matching network adapter traffic, that traffic isn’t logged to the FirewallEventMonitor.log file. Both ENS Firewall logging options Log all blocked and Log all allowed must be enabled for this traffic to be logged.
Workaround: For ENS Firewall 10.7.x, to log the correct network traffic, enable the Log all blocked and Log all allowed options in the ENS Firewall Options policy. For ENS Firewall 10.6.x, there’s no workaround.
Resolution: This issue is resolved in ENS 10.6.1 July 2020 Update and ENS 10.7.0 July 2020 Update. See the related article for more information.
10.7.0 February 2020 Update
10.6.1 February 2020 Update
10.7.0 July 2020 Update
10.6.1 July 2020 Update
Issue: You might encounter either of the following issues.
When using Outlook, a pop-up error message might display stating that the file chart.dll is missing. Clicking OK in the pop-up message causes Outlook to close and relaunch.
Webpages with ActiveX might fail to load in Internet Explorer.
Resolution: This issue is resolved in ENS 10.6.1 July 2020 Update and ENS 10.7.0 July 2020 Update. See the related article for more information.
Issue: An Exploit Prevention alert is triggered even if it’s disabled after importing ENS settings with the ESConfig tool.
Workaround: Reboot the operating system after importing ENS settings with the ESConfig tool. After the reboot, Exploit Prevention alerts aren’t triggered if they’re disabled.
Resolution: This issue is resolved in ENS 10.6.1 July 2020 Update and ENS 10.7.0 July 2020 Update. See the related article for more information.
Issue: Infrequently after a content update, the ENS console might fail to start. PowerShell scripts hang and the PowerShell interface doesn't start. The McAfee Agent icon in the notification area doesn't open when you right-click it.
Workaround: The following workarounds are available.
Reboot the system.
Restart the ATP process:
Disable ENS Self-Protection.
Open the Windows Task Manager.
Right-click the mfeatp.exe process and kill the process.
Run the most recent V3dat.exe file to get content.
Enable ENS Self-Protection.
Resolution: This issue is resolved in ENS 10.7.0 July 2020 Update. See the related article for more information.
Issue: A blue screen error (system crash) with bug check 3b can occur when the hook-core service (mfehcs.exe) crashes or isn’t running. The crashing thread tries to notify the hook-core service about an injection completion event. But the service isn't running, which leads to a NULL pointer exception.
Resolution: This issue is resolved in ENS 10.7.0 July 2020 Update. See the related article for more information.
Issue: ENS 10.7.0 July 2020 Update allows creation of exclusions for files, processes, and the registry. Early ENS 10.7 clients don’t support these exclusions. If you have a mix of ENS 10.7 clients in your network, ENS 10.7.0 April 2020 Update and earlier show an exclusion that can't be edited in the local ENS console.
Resolution: Upgrade to ENS 10.7.0 July 2020 Update. See the related article for more information.
10.7.0 February 2020 Update
10.6.1 February 2020 Update
10.7.0 April 2020 Update
10.6.1 April 2020 Update
Issue: ENS Firewall allows and blocks network traffic through Firewall rules when the rule doesn’t have a defined Executable FILE PATH value. This issue occurs with any Firewall rule that meets this criteria. But, it’s commonly seen with the "Allow McAfee signed applications" rule within the default Firewall Rule policies.
Workaround: To work around this issue, review the existing Firewall rules in the Firewall Options and Firewall Rules policies. Any Firewall rule that has a defined Executable must have the FILE PATH criteria defined.
Resolution: This issue is resolved in ENS 10.6.1 April 2020 Update and ENS 10.7.0 April 2020 Update. See the related article for more information.
10.7.0 February 2020 Update
10.6.1 February 2020 Update
10.7.0 April 2020 Update
10.6.1 April 2020 Update
Issue: Network card initialization is delayed. This issue causes short-term network connectivity issues such as lack of network connectivity and disconnected mapped drives.
Workaround: Disable the NDIS driver or install the ENS Firewall module.
Resolution: This issue is resolved in ENS 10.6.1 April 2020 Update and ENS 10.7.0 April 2020 Update. See the related article for more information.
Issue: When you install ENS 10.7.0 using the standalone installer, and supply the verbose logging switch, the ENS installer doesn’t write anything to the logs. Also, it doesn’t install and almost immediately exits. (An example verbose logging switch is " setupEP.exe ADDLOCAL="tp,atp,fw" /l*v"C:\temp\ ".)
Workaround: To allow the successful installation of ENS using the standalone installer, remove the verbose logging switch from the command-line argument passed to the standalone installer.
Resolution: This issue is resolved in ENS 10.7.0 April 2020 Update. See the related article for more information.
10.7.0 February 2020 Update
10.6.1 February 2020 Update
Issue: After you upgrade to McAfee Agent 5.6.x, you experience failures when you run ENS product update and deployment tasks.
Resolution: This issue is resolved in ENS 10.6.1 February 2020 Update and ENS 10.7.0 February 2020 Update. See the related article for more information.
10.7.0 February 2020 Update
10.6.1 February 2020 Update
Issue: On servers, during an on-demand scan of many files, a memory leak can occur. The memory leak eventually leads to the system running out of resources and hanging. After a reboot, the system operates normally.
Resolution: This issue is resolved in ENS 10.6.1 February 2020 Update and ENS 10.7.0 February 2020 Update. See the related article for more information.
ENSW-96202
10.6.1 July Update
10.7.0 April 2020 Update
10.6.1 April 2020 Update
Issue: Symantec DAgent (Altiris) fails to establish a connection to its engine when ENS Threat Prevention Antimalware Scan Interface (AMSI) is enabled. This issue occurs only on Windows 10 version 1903 (and later) clients.
Resolution: This issue is resolved in ENS 10.6.1 April 2020 Update and ENS 10.7.0 April 2020 Update.
10.7.0 February 2020 Update
10.6.1 February 2020 Update
Issue: Within the ePolicy Orchestrator dashboard, if you add the "AMCore Content Date" column, the dashboard shows different dates for the same AMCore content.
Resolution: This issue is resolved in ENS 10.6.1 February 2020 Update and ENS 10.7.0 February 2020 Update. See the related article for more information.
Issue: The ENS Web Control installation or upgrade fails. The installation waits for PowerShell to install the Web Control Edge extension, which doesn't return. The installation log contains the following line:
Issue: Issues can occur in Microsoft Excel when the add-in option "Solver" is enabled. Excel might crash, fail to load, or fail to apply the Solver add-in as expected in a cell.
Resolution: This issue is resolved in ENS 10.6.1 April 2020 Update and ENS 10.7.0 April 2020 Update. See the related article for more information.
Windows KB4537079
10.7.0 April 2020 Update
10.6.1 April 2020 Update
Issue: After you upgrade from SCCM 1906 or earlier to SCCM 1910, a Windows 10 in-place upgrade task sequence might hang on a system with ENS installed.
Workaround: You have two options. You can revert to use the previously known working version SCCM 1906 or earlier. Or, you can try to implement the workarounds in the related article.
Resolution: Install Microsoft Update Rollup for Endpoint Configuration Manager, version 1910 (KB4537079). For more information, see: KB4537079 rollup. Or, this issue is resolved in ENS 10.6.1 April 2020 Update and ENS 10.7.0 April 2020 Update.
ENSW-96081
ENSW-29546
10.6.1
10.7.0 February 2020 Update
10.6.1 February 2020 Update
Issue: A blue screen error rarely occurs in mfencbdc.sys during upgrade of ENS on Windows Server operating systems.
Resolution: This issue is resolved in upgrades to ENS 10.6.1 February 2020 Update and ENS 10.7.0 February 2020 Update.
ENSW-94498
10.6.1
10.7.0 February 2020 Update
10.6.1 February 2020 Update
Issue: ePolicy Orchestrator reports show the same AMCore content with different dates.
Resolution: This issue is resolved in ENS 10.6.1 February 2020 Update and ENS 10.7.0 February 2020 Update.
ENSW-29600
10.6.1
10.7.0 February 2020 Update
10.6.1 February 2020 Update
Issue: The AMCore content fails to update.
Resolution: This issue is resolved in ENS 10.6.1 February 2020 Update and ENS 10.7.0 February 2020 Update.
ENSW-25432
10.6.1
10.7.0 February 2020 Update
10.6.1 February 2020 Update
Issue: Windows Backup Recovery might fail with ENS installed.
Resolution: This issue is resolved in ENS 10.6.1 February 2020 Update and ENS 10.7.0 February 2020 Update.
Issue: After you install or upgrade to the ENS Threat Prevention 10.7.0 extension, all Medium severity Exploit Prevention signatures change to enable the Block and Report setting within the McAfee Default policy. This function is a change from earlier ENS versions where Medium severity signatures have Block and Report disabled by default. This change can possibly generate false positives in your environment, depending on the signature and coverage details.
Workaround: Use either of the following workarounds:
Modify the ENS Threat Prevention Exploit Prevention policy assigned to the systems and disable the Block and Report setting for Medium severity signatures.
Review the ENS Threat Prevention Exploit Prevention Medium severity events and determine whether a false positive event occurred. If the signature isn’t applicable to the environment, disable the signature.
Resolution: This issue is resolved in ENS 10.7.0 February 2020 Update. See the related article for more information.
10.7.0 February 2020 Update
10.6.1 December 2019 Update
10.5.5 December 2019 Update
Issue: Windows Security Center (WSC) intermittently reports that ENS is disabled. WSC can prompt to enable Windows Defender.
Resolution: This issue is resolved in ENS 10.5.5 December 2019 Update, ENS 10.6.1 December 2019 Update, and ENS 10.7.0 February 2020 Update. See the related article for more information.
10.7.0 February 2020 Update
10.6.1 December 2019 Update
Issue: McAfee-defined on-demand scans don’t run with a standalone installation. But, custom-defined scans run and complete.
Resolution: This issue is resolved in ENS 10.6.1 December 2019 Update and ENS 10.7.0 February 2020 Update. See the related article for more information.
Issue: A McAfee core networking rule named "Allow McAfee signed applications" allows network traffic through the SYSTEM process. This fact affects SYSTEM-based network traffic, such as NetBIOS and SMB (for example, port 137, 138, and 445). If you created firewall rules to allow or block this type of SYSTEM-based network traffic, they don’t apply. The reason is the "Allow McAfee signed applications" firewall rule is processed before any other firewall rules.
Resolution: This issue is resolved in ENS 10.7.0 February 2020 Update. See the related article for more information.
ENSW-29097
10.7.0
Windows 10 Version 1803
Issue: A blue screen error (system crash) might occur when you try to upgrade to ENS 10.7 on Windows 10 Version 1709 (Fall Creators Update) and earlier.
Resolution: This issue is an operating system issue that Microsoft resolved in Windows 10 Version 1803 (April 2018 Update) and later. Before you upgrade to ENS 10.7, upgrade to Windows 10 Version 1803 (April 2018 Update) or later.
Issue: Blocking the protocols SSL v3 and TLS 1.0 leads to AMCore crashes.
Resolution: This issue is resolved in ENS 10.6.1 December 2019 Update and ENS 10.7.0. See the related article for more information.
1237915
10.6.0
10.7.0
Issue: Triggering the Threat Prevention Access Protection rule "Executing Windows Subsystem for Linux" references IDS_AP_RULE_PREVENT_WSL_EXECUTEION
:IDS_BLADE_NAME_SPB when describing the violated rule.This itemis a reference for the Access Protection rule "Executing Windows Subsystem for Linux".
Resolution: This issue is resolved in ENS 10.7.0. With ENS 10.7.0, IDS_AP_RULE_PREVENT_WSL_EXECUTEION:
IDS_BLADE_NAME_SPB is translated to the Access Protection rule "Executing Windows Subsystem for Linux".
Issue: After you uninstall the ENS Firewall module, all incoming traffic to the client is blocked.
Workaround: To prevent the issue, disable the ENS Firewall before you uninstall the module. In your assigned ENS Firewall Options policy, deselect the option Enable Firewall. If you’re uninstalling the ENS Firewall module locally, disable ENS Firewall through the ENS console. On clients that are already affected, reinstall ENS Firewall, disable ENS Firewall through your assigned policy, and uninstall the ENS Firewall module.
Resolution: This issue is resolved in ENS 10.7.0 April 2020 Update. See the related article for more information.
1234300
10.6.0
10.7.0
Issue: When viewing the ENS Threat Prevention Exploit Prevention policy, the Signatures table includes an Action to Export Table. When exporting the signatures list to any file formats, the Status and Type columns are blank.
Resolution: This issue is resolved in ENS 10.7.0. With ENS 10.7.0, the Export Table function for Exploit Prevention signatures correctly exports the data in the Status and Type columns.
1152719
10.6.0
10.7.0
Issue: The enabled state property of underlying ATP technologies, such as, Dynamic Application Containment and Real Protect, isn’t reported as a product property in ePolicy Orchestrator. Also, no compliance status is reported for ATP.
The ENS Web Control extension isn’t installed, and
The extension can't be enabled in the Edge browser
Workaround: Enable the ENS Web Control extension in Edge as follows.
Close Edge.
Go to the following location: 32-bit:C:\Program Files\McAfee\Endpoint Security\Web Control 64-bit: C:\Program Files (x86)\McAfee\Endpoint Security\Web Control
Open the file McAfeeWebControl.appx. An installation prompt appears.
Follow the prompt and install the app package.
Close the prompt.
Open Edge. An Enable WC Extension prompt appears.
Click Enable.
1254789
10.6.1
Issue: The Edge extension doesn’t load on Microsoft Windows 10 Fall Creators Update and Windows 10 Creators Update even though the extension is licensed. A license issue reported by Microsoft causes this issue. McAfee is working with Microsoft on this issue.
NOTE: The Edge extension isn’t supported on Windows 10 Anniversary Update. The native messaging that is needed to communicate between the extension and the Win32 process was introduced in Windows 10 Fall Creators Update.
Workaround: The Edge extension is supported only on Windows 10 April 2018 Update and later.
10.6.1
Issue: There’s no group policy exposed to allow the ENS Web Control extension to use the InPrivate mode of the Edge browser.
Workaround: Manually allow the extension in InPrivate mode.
ENSW-13888
10.6.1
Issue: The ENS Web Control toolbar icon doesn’t show the correct color depending on the rating of the website while switching between tabs. This issue occurs intermittently.
10.6.1
Issue: On Windows 10 April 2018 Update, users can disable the Edge extension and bypass ENS Web Control protection.
Workaround: Windows 10 October 2018 Update provides a group policy (Prevent turning off required extensions) to harden the Edge extension. To make sure that users can't disable the Edge extension, add the ENS Web Control extension PFN to the group policy Prevent turning off required extensions. The ENS Web Control extension PFN is the following and can be fetched from the Dev Center portal: 5A894077.McAfeeEndpointSecurityWebControl_wafk5atnkzcwy. For detailed instructions to enable this group policy, see Prevent turning off required extensions.
All other non-critical issues:
Reference Number
Related Article
Found in ENS Version
Resolved in ENS Version
Issue Description
ENSW-113841
10.7.0 September 2021 Update
10.6.1 September 2021 Update
Issue: Upgrading an old ENS version (for example, ENS 10.6.0) to ENS 10.6.1/10.7.0 September 2021 Update fails.
Workaround: Retrying the upgrade works. Or, you can first upgrade to ENS 10.6.1/10.7.0 June 2021 Update, and then upgrade to ENS 10.6.1/10.7.0 September 2021 Update.
ENSW-113729
10.7.0 September 2021 Update
10.6.1 September 2021 Update
Issue: For an ENS standalone installation, Windows Defender is disabled during the HostCommon installation without the customer's consent.
ENSW-113668
10.7.0 September 2021 Update
Issue: When an ENS installation is paused because of a required update, the McAfee Agent monitor shows an incorrect message. The message suggests that Endpoint Security Platform has installed successfully when it isn’t installed and is waiting for the system to reboot.
The installation will continue after you reboot the system and will finish successfully. The task isn’t completed until the system reboots. The final status of the task will have the correct status.
ENSW-113638
10.7.0 September 2021 Update
Issue: Performing a standalone upgrade over ENS versions fails with McAfee Agent 5.7.2 or earlier.
Workaround: Retrying the upgrade works, or you can uninstall ENS before installing the new version.
10.7.0 September 2021 Update
10.6.1 September 2021 Update
Issue: McAfee Enterprise is investigating whether there are any potential compatibility issues, when you have ENS (with AMSI enabled) and the AMSI integration in Microsoft Exchange Server 2016/2019. There is a report of an issue where the AMSI integration isn’t working properly when there are multiple AMSI providers.
Workaround: The Microsoft article More about AMSI integration with Exchange Server has steps on how to disable the AMSI feature on Microsoft Exchange Server while retaining the installed Exchange rollup updates. See the related article for more information.
Issue: The default ENS Firewall rules block DNS name resolution and most network traffic from Windows Subsystem for Linux 2 (WSL2) and Docker instances. Windows Subsystem for Linux 1 (WSL1) isn’t impacted.
Workaround: Create firewall rules to allow incoming traffic on the required local ports so that the default firewall rules don’t block the traffic from the WSL2/Docker instance. See the related article for more information.
Issue: Potentially Unwanted Program exclusions aren’t honored if "Scan processes on service startup and content update" is also set. Potentially Unwanted Program exclusions are defined at: Endpoint Security Threat Prevention, Policy Category, Options, <policy name>, Exclusion by Detection Name. The scan processes setting is set at: Endpoint Security Threat Prevention, Policy Category, On-Access Scan, <policy name>, Scan processes on service startup and content update.
Workaround: Disable the setting "Scan processes on service startup and content update". See the related article for more information.
ENSW-110567
10.7.0 April 2021 Update
Issue: ENS doesn’t show as the registered antivirus product on Windows Server 2016, but Windows Defender is uninstalled.
ENSW-110297
10.7.0 April 2021 Update
Issue: When an MVISION ePO user views an option that they don't have permissions to, an exception error displays instead of a "You’re unauthorized" message.
ENSW-110224
10.7.0 April 2021 Update
Issue: For a directory with case sensitivity disabled, after an enhanced remediation rollback, case sensitivity is enabled if there’s a symlink to the directory with case sensitivity enabled. After a rollback, verify the case sensitivity of the directory.
ENSW-110152
10.7.0 April 2021 Update
Issue: An enhanced remediation rollback restores the case sensitivity settings of a directory, but a Quarantine recovery doesn't. Quarantine recovery doesn’t support case sensitivity.
ENSW-110151
10.7.0 April 2021 Update
Issue: For a directory with case sensitivity enabled that contains multiple files with the same name but a case variant, if case sensitivity is later disabled, an enhanced remediation rollback only restores one of the files.
ENSW-110018
10.7.0 April 2021 Update
Issue: For a directory with case sensitivity enabled that contains multiple files with the same name but a case variant, only one of the files is Quarantined. A restore only restores the single file from the Quarantine.
ENSW-109981
10.7.0 April 2021 Update
Issue: If you use the Windows Server Core user interface to set a custom ENS installation path, ENS is installed in the default location.
Workaround: Use the command line parameter INSTALLDIR="C:\CustomFolder" to set a custom ENS installation path.
ENSW-109842
10.7.0 April 2021 Update
Issue: When the default ENS installation folder C:\Program Files\McAfee\Endpoint Security exists and has case sensitivity enabled, ENS fails to install to a custom ENS installation path.
Workaround: Either delete the default ENS installation folder or disable case sensitivity for the folder.
ENSW-109840
10.7.0 April 2021 Update
Issue: Access Protection rules don’t work when MD5 is included on a path that has case sensitivity enabled.
ENSW-109812
10.7.0 April 2021 Update
Issue: When you set a log location to a path with case sensitivity enabled, the error "Log path is invalid" displays instead of an error that the issue is due to case sensitivity.
ENSW-109348
10.7.0 September 2020 Update
10.6.1 September 2020 Update
Issue: The Opera browser UI doesn’t start on x86 platforms.
Workaround: Either use a different browser or uninstall ENS Web Control from the endpoint.
ENSW-106576
10.7.0 November 2020 Update
Issue: The ENS Exploit Prevention module remediates a Data Execution Prevention (DEP) violation. But, the event reporting that the remediation finished successfully isn’t sent from the client sometimes. The result might be that McAfee remediates more DEP issues on the client system and reports less of the remediated changes.
ENSW-106130
10.7.0 November 2020 Update
Issue: Tamper detection events aren’t reported in the ePolicy Orchestrator console or ENS console. But, detection happens and you can see it in the Exploit Prevention logs.
ENSW-103559
10.7.0 September 2020 Update
10.6.1 September 2020 Update
Issue: You get an Access Denied error when accessing files on the C drive. The issue occurs if the Access Protection rule "Protect Endpoint Security logs folder" is enabled and you specify the ENS logs folder to be a common folder such as C:\, C:\Program Files, or C:\Windows. The rule protects the ENS logs folder from unauthorized processes. Only ENS processes have access to the folder when the rule is enabled. All other processes trying to create files, write files, and delete files within the folder are blocked.
Workaround: If enabling the rule "Protect Endpoint Security logs folder", don’t configure the ENS logs folder to be a common folder. McAfee recommends keeping this folder isolated only for ENS logs and not sharing it for other purposes.
ENSW-98869
10.7.0 April 2020 Update
Issue: When you set Credential Theft Protection to "Observe mode", event description text incorrectly suggests that the detection was enforced.
Workaround: To view what action actually took place, see the "Action Taken" field. "Would Block" indicates an Observe only action.
Issue: When you upgrade from ENS 10.5.5 (with Web Control version 10.5.5.5221) to ENS 10.7.0 February 2020 Update, applications that have wcHook.dll loaded might crash during the upgrade.
Workaround: To work around the issue:
Download and run Microsoft Process Explorer.
Click Find.
Select Find handle or DLL.
Enter wcHook.dll and click Search.
Close any application that has wcHook.dll loaded.
Continue with the upgrade from ENS 10.5.5 to ENS 10.7.0 February 2020 Update.
ENSW-96726
10.7.0 February 2020 Update
Issue: The ENS debug log might contain the following error during agent policy enforcement. Despite this error, the on-demand scan policies are applied properly.
Issue: If a custom path is configured for Client logging, the ENS Product Logs folder might still exist after ENS is uninstalled.
ENSW-96724
10.7.0 February 2020 Update
Issue: The Limit maximum CPU usage option remains grayed out when Scan anytime is selected in the ePolicy Orchestrator extension.
ENSW-96670
10.7.0 February 2020 Update
Issue: The process mctray.exe might terminate unexpectedly when you update content via the V3 DAT exe.
Workaround: Run the V3 DAT exe again to restart mctray.exe.
ENSW-96274
10.7.0 February 2020 Update
Issue: In rare scenarios, the Threat Prevention policy changes might not be enforced on the client after the first agent-to-server communication.
Workaround: Settings get applied at the next agent-to-server communication of policy enforcement.
ENSW-29499
10.7.0 February 2020 Update
Issue: You deploy McAfee Agent using the self-agent deployment URL with the Browsers launching files from the Downloaded Program Files folder Threat Prevention Access Protection rule set to Report. When you do, the Target Signed field in the resulting Access Protection event for McAfeeSmartInstall.exe is set to No.
ENSW-26135
10.7.0
10.6.1
Issue: Double byte characters in ENS Web Control messages are garbled with the Edge browser. McAfee is unable to correct the issue in the legacy Edge browser extension. Microsoft isn’t accepting changes to legacy Edge extensions. McAfee is investigating supporting the Edge Chromium browser to correct the display of double byte characters in ENS Web Control messages.
ENSW-98887
10.7.0
10.6.1
Issue: ScriptScan doesn’t scan when Internet Explorer Enhanced Protection Mode is enabled and the iexplore instance is running in AppContainer mode.
ENSW-28892
10.7.0
10.6.1
Issue: On-demand scans with frequent pauses might rescan many files.
Issue: The Windows Event Viewer shows Security Audit Failure messages for amcfg.exe or fwwindowsfirewallhandler.dll. ENS 10.7.0 February 2020 Update lowers the frequency of the messages being seen. There’s no functional impact to ENS. McAfee is investigating how to eliminate the events.See the related article for more information.
ENSW-96723
10.7.0
Issue: If the AMCore content version is 0.5 before upgrading to ENS 10.7, the AMCore version information is missing from the About box until the content is updated.
Workaround: To resolve the issue, update the AMCore content.
Issue: Upgrading to the ENS 10.7 extension results in the default ENS deployment task losing the ENS modules and repository branch information.
Workaround: To deploy the ENS modules, create a McAfee Agent deployment task. See the related article for more information.
ENSW-29514
10.7.0
Issue: ENS upgrades use the cached ENS MSI databases. If you’ve deleted the cached ENS MSI databases from the C:\Windows\installer directory, ENS upgrades fail.
Workaround:
To prevent this issue from occurring, don’t upgrade ENS. Instead, uninstall the current version of ENS and then install the new version of ENS.
Issue: When Windows Defender has content older than 1.295.49.0, it might generate a false-positive on one or more ENS installation files. As a result, the installation or upgrade of ENS fails or only partially succeeds.
Workaround: Before the install or upgrade of ENS, make sure that Windows Defender content is current or that Windows Defender is disabled.
Resolution: After you update the Windows Defender content or disable Windows Defender, the next attempt to install or upgrade ENS might succeed. If not, the failed installation might require removal first. See the related article for more information.
ENSW-28427
10.7.0
Issue: When you upgrade from VirusScan Enterprise (VSE) 8.8 Patch 9 (and earlier) to ENS 10.7, VSE remnants might be left behind.
Workaround: The following workarounds are available:
Uninstall VSE before you install ENS 10.7.
Upgrade VSE to 8.8 Patch 10 (or later) and then upgrade to ENS 10.7.
ENSW-28315
10.7.0
Issue: When you upgrade from Windows Server 2008 R2 to Windows Server 2019, the option to retain apps and data is disabled.
Workaround: Upgrade the operating system from Windows Server 2008 R2 to Windows Server 2019 before installing ENS.
ENSW-28558
10.6.1 October Update
Issue: In an environment that uses Microsoft System Center Configuration Manager (SCCM), installation or upgrade of the Web Control module might fail.
Issue: The ENS Web Control browser extension doesn’t appear in the Firefox 74 and later extensions list for new installations.
Workaround: Firefox 73 and earlier with the ENS Web Control extension enabled can be upgraded to Firefox 74 and later and retain the ENS Web Control extension.
Resolution: Use Active Directory to install the ENS Web Control extension. Firefox provides ADMX templates that you can use to configure an Active Directory policy to enable the ENS Web Control extension. For instructions, see: KB87568 - Web Control browser extension must be enabled by the user. See the related article for more information.
Issue: The application mfetp.exe crashes at module MSVCR100.dll.
Workaround: If an Exploit Prevention application protection rule is configured with over 50 executables, the process mfetp.exe crashes. Modify the Exploit Prevention application protection rule so that it has a maximum of 50 executables.See the related article for more information.
Issue: ENS for Windows doesn’t support Windows dockers.
Resolution: McAfee is investigating making ENS for Windows compatible with containers for future ENS releases. See the related article for more information.
1238699
10.6.0
Issue: The Firewall Rule policy hangs in ePolicy Orchestrator 5.10 when a non-administrator user submits a policy for approval.
1238510
10.6.0
Issue: When you:
Create a Buffer Overflow exclusion where the Signature ID or API is specified, and
The exclusion is based on an Exploit Prevention event
Then signer SDN matching doesn’t work.
Workaround: Reverse the order of the SDN element provided by the event. For example, if the threat event details specify the SDN as:
O=MCAFEE, OU=ENGINEERING, CN=TEST
Reverse the SDN order to:
CN=TEST, OU=ENGINEERING, O=MCAFEE
1235491
10.6.0
Issue: For Antimalware Scan Interface (AMSI) file detections, where the First Action is Delete and the delete fails, the detection event incorrectly shows the Second Attempted Action as Not Available.
No workaround is needed. The Second Attempted Action is Block and correctly blocks the activity.
EPO-8779
ePO 5.10.0 and ENS 10.6.0
Issue: The About box on the Endpoint Security Client is blank after a successful Exploit Prevention content update.
Workaround: Rebooting the system resolves the issue.
Issue: Scan resumed is output to the on-demand scan activity log instead of Scan started when the setting Scan anytime - User can defer scans is enabled in the on-demand scan task.
Workaround: Disable the setting Scan anytime - User can defer scans in the on-demand scan task. See the related article for more information.
1213517
10.6.0
Issue: Communication is blocked for Microsoft Edge with Application Guard when you use ENS Firewall.
Workaround: Create a firewall rule with the following criteria: Allow Inbound TCP/IPv4 and TCP/IPv6, Local Ports 80 and 443 (or just the proxy port, when appropriate), Remote Ports 49700–65535, Virtual Media. McAfee is investigating whether further qualifying criteria can be set for this rule to avoid the issue. This article is updated if new information becomes available.
NOTE: This rule also matches for VPN adapters. VPN traffic matching is disrupted.
1212361
10.6.0
Issue: After installation the ENS Web Control module reports as "Not started" in the ENS console.
Issue: When an ENS Firewall rule is created using the Range option with either a single IP address or an IP subnet, the ENS Firewall console displays an incorrect Address Type (for example, Subnet). See the related article for more information.
1155117
10.6.0
Issue: You can't create a Threat Prevention Access Protection user-defined rule (also called custom rule) to include or exclude files that have no extension. ENS doesn’t allow the administrator to distinguish between a file or folder when creating Threat Prevention Access Protection custom rules. This fact prevents the creation of custom rules that include or exclude files that have no extension.
1147465
10.6.0
Issue: There’s no option to set a warn action for a website rated with a specific Web Category present in the Content Actions policy. (A warn action to display a warning page to the user to either continue or cancel the navigation of a website.)Only allow or block actions are available to configure for any website rated with a specific Web Category.
1106888
10.6.0
Issue: Exclusions aren’t added to allow System Information Reporter 1.0 to work properly when the SIR Set Registry policy is changed.
Issue: ENS Web Control reports in ePolicy Orchestrator can show a functional status for ENS Web Control in Chrome, Firefox, and Internet Explorer, and show in the report as True, Indeterminate, or False. But, on some systems the computer can incorrectly report back a functional status of False.
Workaround: Use the ENS Web Control property enabled. See the related article for more information.
Issue: Content Security Reporter (CSR) rejects logs from ENS Web Control if the logged on user name contains a space.
Resolution: This behavior is as designed. CSR can't parse logs with a space in the user name. Don’t configure ENS Web Control to send logs to CSR if you have user names with spaces.
ENSW-28517
10.7.0
10.6.1 October Update
Won’t Fix
Issue: After you upgrade from ENS 10.6.1 July Update to ENS 10.6.1 October Update or ENS 10.7, the mctray.exe process might become unresponsive.
Resolution: To resolve the issue, restart the system.
1258029
10.6.1
As Designed
Issue: Search annotations don’t display in Mozilla Firefox or Google Chrome when searching in Google.
Issue: The ENS installation fails. The Common BootStrapper log shows the following error:
[BootstrapperMain] RunCommandLine: Process return code : 4294967295
[BootstrapperMain] !> Error - Could not run command to uninstall vscore helper util: -1
[BootstrapperMain] VSCore uninstall helper failed. Returning!!
Resolution: This behavior is as designed. The ENS installation and product functionality work whenminRSAPubKeyBitLength is set to the default value of 1024 bits. If you’ve overridden the default value, review and determine whether there’s a compelling reason for the adjusted value. See the related article for more information.
1254844
10.6.1
Won’t Fix
Issue: ENS Web Control block pages aren’t displayed in iFrames in the Edge browser for Red and Yellow URLs directly in the iFrame page. When opening the page in a new window, a partial ENS Web Control block page appears.
Resolution: This issue won’t be resolved.
1253322
10.6.1
Won’t Fix
Issue: The ENS Web Control Enforcement Messaging messages are truncated for Polish and Russian in the ePolicy Orchestrator policy.
Issue: You created an exclusion for a process for Exploit Prevention signature 9990, but the application continues to trigger signature 9990.
Resolution: This behavior is as designed. This workaround disables all ENS Buffer Overflow and Illegal API Use protection for the associated process. See the related article for more information.
Select Exploit Prevention event ID 18056 (Buffer Overflow detected and blocked (DEP)) in the Exploit Prevention Events log.
Choose Action, Add Exclusion.
Edit the added exclusion in the associated Exploit Prevention policy.
Remove signature ID 9990 from the exclusion.
Save the exclusion and policy.
1259082
10.6.0
As Designed
Issue: Upgrading the ENS 10.5.5 extension to 10.6.0 isn’t supported. The upgrade fails with the following error:
Unable to install extension. Upgrade from version 10.5.5.5033 is not supported.
Resolution: Upgrade to ENS 10.6.1 instead. This behavior is as designed. ENS 10.5.5 has a new feature "Client UI lock out" that isn’t available in ENS 10.6.0. Allowing the upgrade would cause deprecation of this feature. So, ENS blocks this upgrade.
10.6.0
As Designed
Issue: When using the Help feature (clicking the "?" question mark) in the ePolicy Orchestrator console, a web browser page opens to the Product Documentation site instead of a contextual page of product information.
Resolution: This behavior is as designed with the Help feature starting with ENS 10.6.0. It will be the functionality for all future versions.
1263066
1239337
10.6.0
Won’t Fix
Issue: If you use the Mozilla Firefox, Google Chrome, or Microsoft Edge browser, ENS Web Control email annotation banners don’t appear when malicious URLs are present in the body of the email.
Resolution: This issue won’t be resolved. To see ENS Web Control email annotation banners when malicious URLs are present in the body of an email, use the browser Microsoft Internet Explorer.
1233664
10.6.0
As Designed
Issue: ENS Web Control doesn’t allow a clean file to download from a malicious URL based on reputation, if McAfee Client Proxy is in redirection mode.
Resolution: This behavior is as designed. The file isn’t downloaded because of a double enforcement by ENS Web Control and McAfee Client Proxy. The recommendation is to enable the setting Disable if McAfee Client Proxy is detected in the ENS Web Control Options policy.
1228925
10.6.0
As Designed
Issue: ENS installation might fail on a system with older update levels of Host Intrusion Prevention 8.0.
Resolution: This behavior is as designed. Upgrade Host Intrusion Prevention 8.0 to one of the following:
Host Intrusion Prevention 8.0 Update 11
February 2018 content release 8231 (or later) if using Host Intrusion Prevention 8.0 Update 7 or earlier
March 2018 content release 8274 (or later) if using Host Intrusion Prevention 8.0 Update 8 through 10
Issue: If you install ENS Web Control on a system with Application and Change Control 8.1.0.118.1 or later present, the Google Chrome Endpoint Security Web Control Extension is disabled. (It’s grayed out.) So, no sites are blocked and no ratings are shown.
Resolution: This issue won’t be resolved. See the related article for instructions in the following scenarios:
To prevent the issue from occurring before you install ENS Web Control
To resolve the issue if you have already installed ENS Web Control and have experienced the issue
1235803
10.6.0
Won’t Fix
Issue: In environments with short living processes with an unknown reputation, such as a compiler, ENS produces a performance penalty on the overall execution. This penalty occurs because the time needed to get a reputation is longer than the reputation retrieval.
Resolution: This issue won’t be resolved. To avoid the performance penalty, you can add an exclusion for the known path where the originator of the short living process resides. For example, the compiler path.
1218004
10.6.0
As Designed
Issue: ENS ATP doesn’t honor Threat Intelligence Exchange and Global Threat Intelligence Certificate Reputation.
Resolution: This behavior is as designed to prevent administrators from accidentally marking known trusted certificates with an override. This change could cause issues like blue screen errors with large enterprise applications.
Issue: If the ENS Web Control iFrames support feature blocks a site, adding the site to the ENS Web Control Allow List doesn’t allow access to the site.
Resolution: This behavior is as designed. See the related article for more information. Use any of the following options to allow access to sites that the iFrames support feature blocks:
Add the IP address of the web server to the Exclusions list in the ENS Web Control Options policy.
Change the action specified for sites that are rated as Yellow and Unrated to Allow in the ENS Web Content Actions policy. Sites that are rated as Yellow and Unrated are blocked if the action specified for these sites is set to Warn and they appear in an HTML iFrame.
Disable the option Enable HTML iFrames support in the ENS Web Control Options policy.
1215521
10.6.0
Unable to reproduce
Issue: An ENS Firewall upgrade hangs.
Workaround: Perform the relevant option below:
For an ePolicy Orchestrator (ePO) managed environment: Create an ePO deployment task for the upgrade, and specify the following command-line parameter in the Command line text field:
-nopreservesettings
The parameter skips preserving settings during the upgrade and installs with the default policy. The client gets the customized policy in the next policy enforcement interval.
For a standalone environment: Don’t select the Preserve Settings checkbox in the installation wizard during the upgrade.
1232358
10.6.0
Unable to reproduce
Issue: Access Protection rules for the Threat Prevention module aren’t visible in the ePolicy Orchestrator console. An export of the policy (to XML) reveals that the value assigned to "APRules.dwAPRuleBlocks" doesn’t match the actual number of rules.
Workaround: Delete the corrupt policy, and create a new policy. Currently the cause of the corruption is unknown.
1229445
10.6.0
Crowdstrike Hotfix is available
Issue: A system crash (blue screen error) occurs in mfencbdc.sys when installing ENS with the third-party software Crowdstrike present on the system.
Resolution: A hotfix is available from Crowdstrike to resolve the issue.
1216519
10.6.0
Won’t Fix
Issue: After installation, the ENS Web Control module isn’t reporting to ePolicy Orchestrator.
Resolution: This issue won’t be resolved. To fix the issue, restart the system.
1215828
10.6.0
Won’t Fix
Issue: Microsoft Data Execution Prevention (DEP) integration is working, but events aren’t reported for buffer overflow attacks with standalone installations.
Resolution: This issue won’t be resolved. DEP event reporting works as expected with ePolicy Orchestrator.
Issue: On Windows Server operating systems, web protection isn’t blocking malicious sites in Internet Explorer 11.
Resolution: This behavior is as designed. On Windows Server operating systems, the Internet Explorer browser setting "Enable third-party browser extensions" is disabled by default. ENS Web Control requires this option to be enabled. For instructions to enable this option, see the related articles.
1214616
10.6.0
As Designed
Issue: In an ePolicy Orchestrator (ePO) deployment, the ENS installation is interrupted leaving only the Platform installed.
Cause: Another application restarts the system after the Platform installation. Because of the restart, the McAfee Agent deployment task is abruptly closed, which can cause ePO to not receive any response and then time out.
Resolution: This behavior is as designed. Send another deployment task to the systems with this issue. The ENS installation succeeds.
1209000
10.6.0
As Designed
Issue: Access Protection File execute and Process run subrules and operations aren’t working.
Resolution: This behavior is as designed. The service "McAfee Validation Trust Protection Service" allows trusted applications to function when needed. This service mitigates the risk of creating a rule accidentally that might prevent an essential process from running, and even impact the normal behavior of the operating system. The validation is applied only to some specific rules that are trusted from McAfee and Microsoft. The validation is applied by default to all rules when created using the Access Protection user interface. But, the validation isn’t applied by default for expert rules for Exploit Prevention.
10.6.0
As Designed
Issue: Running the migration tool more than once can cause policies to be overwritten and appear to revert.
Resolution: This behavior is as designed. The policy migration task is intended to be run only once and from that point not run again in the environment.
Issue: After you install an ENS update or hotfix that upgrades AMCore, the AMCore scanner fails to initialize. On-Access Scanning and On-Demand Scanning don’t work if the AMCore scanner doesn’t initialize.
Resolution: This behavior is as designed. Anytime an ENS update or hotfix upgrades AMCore, it’s mandatory to update to current AMContent for the AMCore scanner to initialize. See the related article for more information.
1179963
10.6.0
Won’t Fix
Issue: When you use Kerberos authentication in the proxy server, Real Protect reports the connection failed and the ATP log reports RcStatus code 19. This issue occurs when the proxy server is configured by IP address in the ENS Common policy setting and the ENS/Real Protect client fails to reach the proxy server. So, the Real Protect scan might make a direct connection.
Resolution: This issue won’t be resolved. There’s a known limitation in Kerberos. When you use Kerberos authentication in the proxy server, always configure the proxy server by fully qualified domain name (FQDN)/DNS name, rather than by IP address, in the ENS Common policy setting. (An example FQDN/DNS name is testkerbproxy.domain.com.) For a system proxy in the Common policy, also follow the FQDN/DNS naming convention when you specify the proxy server in the browser proxy configuration. For example, in the browser manual proxy setting, and WPAD or PAC file.
1226114
10.6.0
Unable to reproduce
Issue: ENS Web Control site ratings don’t appear on the second page of results when using Internet Explorer 11 and the Bing search engine with the region set to English United States.
Workaround: Refresh the page and the site ratings appear.
1201666
10.6.0
As Designed
Issue: A Potentially Unwanted Program exclusion by detection name isn’t applied to detections through the scan email attachments feature.
Resolution: This behavior is as designed. Disable the scan email attachments feature if you see too many detections.
1185352
10.6.0
Won’t Fix
Issue: If McAfee Client Proxy is uninstalled and reinstalled on a system with ENS, and "Disable if McAfee Client Proxy is detected" is enabled in the ENS Web Control Options policy, that setting isn’t honored unless it’s disabled and re-enabled.
Resolution: This issue won’t be resolved. Disable "Disable if McAfee Client Proxy is detected" in the ENS Web Control Options policy, and check the new policies. Then, re-enable "Disable if McAfee Client Proxy is detected" in the ENS Web Control Options policy, and again check the new policies.
1183560
10.6.0
Won’t Fix
Issue: The RESTORE operation for registry-related Access Protection subrules doesn’t work as expected when it’s the only operation enabled on the Access Protection subrule.
Resolution: This issue won’t be resolved. Enable REPLACE, DELETE, and WRITE operations with the RESTORE operation when defining a Registry Key or Registry Value Access Protection subrules.
1180078
10.6.0
Won’t Fix
Issue: If the user selects more than 1000 files and performs a right-click on-demand scan on the selection, only 1000 of the files are scanned.
Resolution: This issue won’t be resolved. When performing a right-click on-demand scan of more than 1000 items, select the parent folder instead of the files in it.
1175803
10.6.0
As Designed
Issue: The "AMCore Content Compliance Days" property stays empty in all situations, for both Compliant and Noncompliant content.
Resolution: This behavior is as designed. The "AMCore Content Date" property was added to Queries, making the "AMCore Content Compliance Days" property obsolete.
1173540
10.6.0
Won’t Fix
Issue: The following migration issues occur when the ENS Firewall extension isn’t installed:
Manual migration doesn’t allow you to migrate VirusScan Enterprise Access Protection and Buffer Overflow Protection policies, and Host Intrusion Prevention IPS policies, to ENS Threat Prevention policies.
Auto migration doesn’t migrate trusted applications for IPS to the Access Protection policy as global exclusions.
The policy naming convention is different. The policy is named "Migrated VSE Policy-n" rather than "Merged Policy -n".
Resolution: This issue won’t be resolved. Install the ENS Firewall extension even though you don’t use the Host Intrusion Prevention firewall features.
1184610
10.6.0
Won’t Fix
Issue: Services protection doesn’t block some services from starting. This issue has been reported with the Security Center Service and Bluetooth Support Service.
Issue: Installation of ENS fails. The installation logs contain error code 0x80096005, -2146869243, or both.
Cause: The required trusted root certificates weren’t added during installation.
Resolution: This behavior is as designed. Address the issue preventing the automatic update of root certificates, or import the required root certificates. See the related article for more information.
1167969
10.6.0
As Designed
Issue: Services protection has the following limitations (that also exist in Host Intrusion Prevention):
User and executable parameters aren’t distinguished; although they’re available in the UI, they aren’t valid parameters.
Services protection is valid up to Windows 8.0; later releases aren’t supported.
The enable or disable hardware profile operation isn’t supported.
Resolution: This behavior is as designed.
1165257
10.6.0
As Designed
Issue: A user can continue to change settings after a time-based password has expired if the console to the settings is still open before the password expires. The next policy enforcement will override the changed settings.
Resolution: This behavior is as designed.
1163884
10.6.0
As Designed
Issue: After you disable firewall timed groups, time ticking is paused when the firewall is disabled. It starts from the point in time when the firewall is re-enabled. Even though timed groups are enabled, they aren’t functional because the firewall is disabled.
Resolution: This behavior is as designed. When the firewall is re-enabled, re-enable the timed group and change its running time in the policy. To stop the timed group, use the Disable Firewall Timed Group option in the McTray Quick Settings.
1161102
10.6.0
As Designed
Issue: If the ENS console is open when the ATP module is installed, you must close and reopen the console for the ATP module to display properly in the console.
Resolution: This behavior is as designed.
1160153
10.6.0
As Designed
Issue: A process detected as malicious by Real Protect, its child process, and files dropped by the detected process, is sometimes not backed up using a single Quarantine ID. Remediation of Real Protect detection involves cleaning (Delete or Repair) of the process itself, child processes, and dropped files. During the remediation process, there’s a possibility that some items might be cleaned by Engine and some might be cleaned by Real Protect. In such scenarios, each item remediated by Engine is backed up in the Quarantine store with a different Quarantine ID. All items remediated by Real Protect have a single Quarantine ID. Usually, Real Protect cleans all items in a single quarantine session, so all items are grouped under a single Quarantine ID.
Resolution: This behavior is as designed. If you want to restore all items of a Real Protect detection, make sure that you look at multiple consecutive quarantine items (Grouped by Time Quarantined) in the Quarantine Manager. For a single remediation session of Real Protect detection, items remediated by Engine have the quarantine name with TIE/Suspect! and items remediated by Real Protect have the quarantine name that starts with Real Protect.
Issue: When ENS Web Control is installed on an operating system that has Internet Explorer with the Enhanced Protected Mode setting enabled, it fails to block malicious sites and file downloads. ENS Web Control isn’t compatible with Internet Explorer Enhanced Protected Mode.
Resolution: This issue won’t be resolved. See the related article for instructions to disable Enable Enhanced Protected Mode in Internet Explorer.
1158995
10.6.0
Won’t Fix
Issue: Real Protect doesn’t delete the directories created by a malicious application. Real Protect remediates each item created or changed by the target application. But, the metadata about whether the item is created or changed isn’t provided for remediation.
Resolution: This issue won’t be resolved. The remediation module doesn’t delete the directories to avoid loss of any other data.
1157387
10.6.0
As Designed
Issue: You install ENS, enable Disable if McAfee Client Proxy is detected in the Options policy of ENS Web Control, enforce the policy, and then install McAfee Client Proxy. But, ENS Web Control isn’t disabled immediately after the installation of McAfee Client Proxy.
Resolution: This behavior is as designed. Use either of the following workarounds:
Wait for about five (5) minutes, and ENS Web Control is disabled.
Change any ENS Web Control policy and enforce the new policy, and ENS Web Control is disabled.
1154452
10.6.0
Won’t Fix
Issue: When you select a sub System Tree ENS migration, select some groups, click Actions, choose columns, and save, the selection of groups is reset.
Resolution: This issue won’t be resolved.
1151514
10.6.0
Won’t Fix
Issue: Block and Report settings of the Exploit Prevention policy aren’t set when the Host Intrusion Prevention Rules Policy isn’t edited, but the IPS Protection policy is changed. When the Host Intrusion Prevention Rules Policy isn’t edited, but the IPS Protection policy is changed with the Reaction as either Log or Ignore, the Migration Assistant doesn’t migrate Host Intrusion Prevention Rules. The ENS settings are set to the default behavior.
Resolution: This issue won’t be resolved. This issue is an unlikely scenario where the Host Intrusion Prevention Rules policy isn’t edited and the dependent IPS Protection policy is changed to a lower Reaction for high severity signatures. Even though this configuration would have been made by mistake, ENS defaults to correct the behavior with setting the Block setting.
1140086
10.6.0
As Designed
Issue: A file with an unknown reputation isn’t contained by Dynamic Application Containment.
Resolution: DAC thresholdcan be configured via the policy or the client interfiace. Find the option "Trigger Dynamic Application Containment when reputation threshold reaches", and set its threshold to Unknown.
1077660
10.6.0
Won’t Fix
Issue: If a McAfee Agent update task is configured to show the update progress window, and the user is allowed to postpone the task, the "Update in Progress" window might appear for a short time. It appears even though the update isn’t actually occurring. If the user postpones the task, an "Update finished" window might appear, even though the update didn’t occur.
Issue: A scan exclusion configured for multiple mount points doesn’t work.
Workaround: Configure the scan exclusion with the full path for the mount point. If you experience this issue, contact Technical Support. See the related article for more information.
1144915
10.6.0
Won’t Fix
Issue: After all ENS modules are uninstalled, the Common module (Endpoint Security Platform) uninstallation is automatically started. Sometimes the user interface for this uninstallation is minimized. This fact can make it harder for a user to tell when this uninstallation is occurring.
Cause: The Endpoint Security Platform is a support module that is needed for the ENS protection modules to function. When all other modules are uninstalled, the Endpoint Security Platform module is automatically removed. But, Windows sometimes starts this process in a minimized mode or show the window behind the other windows on the screen. If the user doesn’t know that this uninstallation is happening, they could inadvertently restart the system in the middle of that uninstallation.
Resolution: This issue won’t be resolved. Before you uninstall ENS products, make sure that any current work is saved, and close running desktop programs. The user can likely see that the Endpoint Security Platform uninstallation is occurring.
1148403
10.6.0
Won’t Fix
Issue: If you upgrade the Threat Prevention extension version, the ENS client UI might fail to display Exploit Prevention exclusions, indicate erroneous validation errors, and generate errors in EndpointSecurityPlatform_Errors.log such as the following:
Failed to retrieve GPEP setting for Exploit Prevention.
Failed to enforce Exploit Prevention policies.
Resolution: This issue won’t be resolved. Edit and save the assigned Exploit Prevention policy, and send an agent wake-up call to the affected systems.
Issue: On Windows 7, user roaming profiles aren’t saved to a network share on user logoff.
Workaround: Create an exclusion in Threat Prevention to not scan the roaming profile folders on the server. See the related article for more information. Currently a root cause can't be found on Windows 7. If you experience the issue with Windows 8 or Windows 10, collect the information described in the related article and provide the results to Technical Support.
1137118
10.6.0
Won’t Fix
Issue: During upgrade from a previous version of ENS, when Save my settings if upgrading is deselected, the user provided Access Protection exclusions remain on the system.
Resolution: This issue won’t be resolved. Remove unwanted Access Protection exclusions; use the ENS console before the upgrade to the latest version of ENS.
1137117
10.6.0
Won’t Fix
Issue: During upgrade from a previous version of ENS, when Save my settings if upgrading is deselected, the user provided Exploit Prevention exclusions partially remain on the system.
Resolution: This issue won’t be resolved. Remove unwanted Exploit Prevention exclusions; use the ENS console before the upgrade to the latest version of ENS.
Issue: McAfee Agent installation is blocked because Dynamic Application Containment contains the file FramePkg.exe due to "unknown" reputation as indicated by Threat Intelligence.
Resolution: This issue won’t be resolved. Create a Dynamic Application Containment exclusion for the file FramePkg.exe. See the related article for more information.
1134953
10.6.0
Won’t Fix
Issue: If you use Firefox, when ENS Web Control blocks the download of a malicious file, a zero-byte file is left in the folder in which the file was being downloaded.
Resolution: This issue won’t be resolved. Use a different browser, such as Internet Explorer or Chrome.
1132923
10.6.0
As Designed
Issue: When you select the IPS Rules policy for migration, the IPS Protection policy category lists all policies from the Policy Catalog including McAfee Enterprise defined and unmodified My Default policies.
Resolution: This behavior is as designed.
1132406
10.6.0
Won’t Fix
Issue: SiteAdvisor Enterprise policies named Typical Corporate Environment aren’t migrated in a manual migration or one-to-one auto migration. Typical Corporate Environment is a default policy name for a few products that aren’t migrated. The Migration Assistant doesn’t migrate policies with this name for any products.
Resolution: This issue won’t be resolved. Rename the SiteAdvisor Enterprise policy from Typical Corporate Environment to any other name and then perform the migration.
1132404
10.6.0
Won’t Fix
Issue: Manual migration is allowed to continue when only the IPS protection policy is selected.
Resolution: This issue won’t be resolved.
1132212
10.6.0
Won’t Fix
Issue: Auto-migrated Threat Prevention Access Protection and XP policies don’t include the IPS Protection policy in their notes section.
Resolution: This issue won’t be resolved.
1131595
10.6.0
Won’t Fix
Issue: Executable notes from Host Intrusion Prevention Exceptions don’t migrate to the Exploit Prevention executable notes section.
Resolution: This issue won’t be resolved.
1129727
10.6.0
Won’t Fix
Issue: If a Host Intrusion Prevention file, reg, or program rule exception contains multiple parameter types, such as user name and executable, the exception applies when all parameters are true. After migration to an ENS Access Protection rule, the exception applies when any of the parameters are true.
Resolution: This issue won’t be resolved. In ENS, create one rule per parameter type.
1127732
10.6.0
As Designed
Issue: The Threat Intelligence Exchange (TIE) client sends only TIER 1 requests for known trusted files signed by a certificate.
Resolution: This behavior is as designed.
1120973
10.6.0
As Designed
Issue: When you perform a Secure Search from the search bar, it doesn’t automatically use the configured Secure Search engine.
Resolution: This behavior is as designed. Manually set McAfee Secure Search as the default search provider.
1128863
10.6.0
Won’t Fix
Issue: Duplicated Dynamic Application Containment (DAC) exclusions are allowed on the client. The client UI doesn’t detect duplicate DAC exclusions like the ePolicy Orchestrator Policy Editor does. There’s no negative result from the duplicated exclusions.
Resolution: This issue won’t be resolved. Manually check for duplicate DAC exclusions.
1110634
10.6.0
As Designed
Issue: When a deployment task for ENS fails because of an insufficient version of McAfee Agent, the McAfee Agent Monitor displays a message that says the task is successful.
Resolution: This behavior is as designed. Ending the deployment process during the prerequisite software check isn’t considered a failure state by McAfee Agent. The deployment doesn’t continue to the download phase. As far as McAfee Agent is concerned, the task itself was successful in running, even though it ended prematurely. This behavior is different from when the deployment fails while running the installation program after it has been downloaded to the endpoint.
1099253
10.6.0
Won’t Fix
Issue: ENS fails to preserve custom settings for features that aren’t installed in VirusScan Enterprise 8.8 when you upgrade to ENS.
Resolution: This issue won’t be resolved.
1097395
10.6.0
Won’t Fix
Issue: The Action Taken properties from "Contains pattern" values in the Threat Event Log, show Intrusion Detection System (IDS) strings, for example, “IDS_ALERT_ACT_TAK_DEN”. These strings are instead of natural language strings, for example, “deny access”.
Resolution: This issue won’t be resolved.
1094383
10.6.0
Won’t Fix
Issue: The VirusScan Enterprise Buffer Overflow Protection (BOP) exclusion API value isn’t migrated if either the module or API name contains a period (for example, dll.socket or fakeAPI.abc).
Resolution: This issue won’t be resolved. Make sure that the module or API name doesn’t contain a period.
1089748
10.6.0
Won’t Fix
Issue: Sometimes there’s a delay in the display of the email annotation in Outlook.
Issue: On Windows Server operating systems, the Internet Explorer browser setting Enable third-party browser extensions is disabled by default. ENS Web Control requires this option to be enabled. After ENS Web Control is installed, the user can't enable the setting Enable third-party browser extensions.
Resolution: This issue won’t be resolved. Enable the setting Enable third-party browser extensions in Internet Explorer. See the related article for more information.
1083135
10.6.0
As Designed
Issue: The list of assigned tasks in one group isn’t moved to another group when a major upgrade is deployed from ePolicy Orchestrator. (For example, from ENS 10.6 to 10.7.)
Resolution: This behavior is as designed.
1075106
10.6.0
Won’t Fix
Issue: Firewall DNS blocking isn’t enforced for Internet Explorer running on Windows 7 64-bit, and Windows Server 2008 R2 systems.
Resolution: This issue won’t be resolved. This issue is intermittent and occurs only for a short time after you upgrade ENS.
1074557
10.6.0
Won’t Fix
Issue: The McTray icon is distorted after you install ENS in a TPS environment.
Resolution: This issue won’t be resolved.
1070400
10.6.0
As Designed
Issue: The client UI doesn’t start in Safe Mode.
Resolution: This behavior is as designed.
1070739
10.6.0
Won’t Fix
Issue: Natural language descriptions aren’t properly translated.
Resolution: This issue won’t be resolved. To resolve the issue, restart the system.
Issue: The service start process times out while waiting for a dependent service to start. If the service doesn’t respond in 30 seconds, Windows stops the service.
Resolution: This issue won’t be resolved. Log on and start the service manually from the Services user interface (Services.MSC). The service also starts automatically from a COM ping when a browser window is left open for a few minutes. See the related article for more information.
1070189
10.6.0
Won’t Fix
Issue: Even if you choose another language for the client interface language, the interface language of ENS Web Control is written in the default language.
Resolution: This issue won’t be resolved. The language of the ENS Web Control interface in the browser doesn’t depend on the client user interface language that is set. The language is localized based on system locale.
996973
10.6.0
As Designed
Issue: A manual installation generates an Unidentified Publisher error.
Resolution: This behavior is as designed. Check Event Viewer, Windows Logs, Application log for the latest event from source Certificate Services Client to verify that it has been started successfully. Certificate Services Client is a core part of Windows that manages certificate handling, such as certificate enrollment, including auto-enrollment and credential roaming.
996375
10.6.0
As Designed
Issue: A Windows Security Audit failure occurs because of mfeelamk.sys.
Resolution: This behavior is as designed. A driver developed for Windows 8 and signed by "Microsoft Windows Early Launch Anti-malware Publisher" is generating audit errors on Windows 7. Depending on how often your system is designed to run an audit, you might see several of these errors in the Windows Event Log.
993212
10.6.0
As Designed
Issue: ENS client help isn’t enabled for screen readers, such as JAWS.
Resolution: This behavior isn’t supported.
991842
10.6.0
As Designed
Issue: By default, Use system proxy settings is selected in the Common setting for a self-managed system.
Resolution: This behavior is as designed. Use the local UI to change the setting.
990974
10.6.0
As Designed
Issue: Some informational common settings for modules still exist in the Common settings page even though the module isn’t installed. For example, Threat Prevention events aren’t removed after the related blades are uninstalled from the system.
Resolution: This behavior is as designed. No problems occur because of the existence of these settings.
990805
10.6.0
Won’t Fix
Issue: The local update task doesn’t run at the specified time, but instead runs later.
Resolution: This issue won’t be resolved. To avoid a network storm, the local update task uses a randomization of 60 minutes when setting up the schedule. So, the update task runs within 60 minutes of the scheduled time. The randomization setting isn’t available from the local UI and can't be changed.
982238
10.6.0
As Designed
Issue: A sharing violation error is logged in the local log file after scanning the C:\Windows folder. The sharing violation is expected because of the files being open exclusively (no shared read) in Windows processes.
Resolution: This behavior is as designed. The sharing violation error severity is set to Informational. This fact means that by default, the error isn’t sent to ePolicy Orchestrator. Also, the error doesn’t display in the Windows Event Log by default.
976918
10.6.0
As Designed
Issue: Some Access Protection rules protect against remote access, such as the Remotely accessing local files or folders rule. When these rules are enabled and an access is reported or blocked, the target path value in the Event Log might report the pipe connection. It can report the pipe connection rather than the file path that was requested in the access that was tried. For example, the Event Log might report \\.\pipe\srvsvc rather than \\computer\share\filename.
Resolution: This behavior is as designed, and is a reflection of how the Windows file system works.
949580
10.6.0
As Designed
Issue: An erroneous summary is displayed in the Threat Summary: Threat free for last 30 days if ENS was installed in the last 30 days.
Resolution: This behavior is as designed. If there have been no threats in the last 30 days, ENS displays this message. If there were threats in the last 30 days, ENS displays the exact number of threat-free days.
922465
10.6.0
As Designed
Issue: The Firewall Rules table doesn’t allow a new rule to be added to a new empty group in one step.
Resolution: This behavior is as designed. To move a newly added firewall rule to an empty group, first drag the rule above the group, and then drag and drop the rule inside the new group.
919855
10.6.0
As Designed
Issue: When running some ePolicy Orchestrator ENS event queries, and you drill down on a specific event's details, not all details of the event display.
Resolution: This behavior is as designed. Select the Go to related Event Log link to see the complete event details.
912588
10.6.0
As Designed
Issue: There are no Self-Protection events in the Windows Event Viewer, the ENS Client Event Viewer, or ePolicy Orchestrator Threat Events.
Resolution: This behavior is as designed. Self-Protection events are set to Informational by default and they’re tied to the Event Filtering of Access-Protection. All event filtering is set to Major and Critical by default in ePolicy Orchestrator and in the client UI. To see Self-Protection events in the Windows Event Viewer, the ENS Client Event Viewer, or ePolicy Orchestrator Threat Events, you must change the Event Filtering for Access-Protection to All. Because All includes informational events, Self-Protection events display in the three areas mentioned.
NOTE: Regardless of the Event Filtering settings, Self-Protection events are logged to the SelfProtection_Activity.log file located in %PROGRAMDAT%\McAfee\Endpoint or %allusersprofile%\application data\McAfee\Endpoint. You can view this information at any point if needed.
898131
10.6.0
Won’t Fix
Issue: Clicking Update Now reports a successful update when the system is already up to date.
Resolution: This issue won’t be resolved. When you click Update Now, the updater is initiated and the repository is checked for new updates. This behavior occurs regardless of whether the system is already up to date. Even in the case where no update is applied, the updater reports that the update was successful.
10.6.1 July Update Repost
10.5.5 July Update Repost
Issue: A reboot loop can occur after you install or upgrade to ENS 10.5.5 July Update or ENS 10.6.1 July Update. The issue occurs only if other Subject Interface Package (SIP) providers are present and Exploit Prevention is enabled.
Resolution: This issue is resolved in ENS 10.5.5 July Update Repost and 10.6.1 July Update Repost. See the related article for more information.
Issue: Users are unable to log on to Windows if ENS 10.2 (or earlier) is installed, Exploit Prevention is enabled, and Exploit Prevention content version 9418 is used. NOTE: ENS 10.2 (and earlier) are End of Life (EOL).
Resolution: Exploit Prevention content version 9419, which was posted July 10, 2019, corrects this issue. For more information, and for instructions to recover a system that doesn’t allow users to log on, see the related article.
Issue: A blue screen error with bug check SYSTEM_SERVICE_EXCEPTION (3b) can occur after installing ENS 10.5.4 August Update. Because of this issue, McAfee Enterprise has removed ENS 10.5.4 August Update from the Product Downloads site. For those customers that have already downloaded ENS 10.5.4 August Update, McAfee Enterprise recommends to not install this update.
Resolution: This issue is resolved in ENS 10.5.4 September Update. See the related article for more information.
1235182
10.5.4
10.6.0
Issue: A JavaScript error displays when trying to create an Expert Rule, when using Internet Explorer.
Workaround: Use a different browser, such as Mozilla Firefox or Google Chrome.
10.6.1 July Update Repost
10.5.5 July Update Repost
10.6.1 Hotfix 190501
10.5.5 Hotfix 190501
Issue: The ENS ATP service (mfeatp.exe) might crash with a reference to the DLL ReputationProvider.Dll. When a crash occurs, the ENS ATP service automatically restarts about 10 minutes after the crash. The crash can reoccur. If the crash reoccurs, the ENS ATP service automatically restarts.
Resolution: This issue is resolved in ENS 10.5.5 July Update Repost, ENS 10.6.1 July Update Repost, ENS 10.5.5 Hotfix 190501, and ENS 10.6.1 Hotfix 190501. See the related article for more information.
Issue: A Product Deployment for Threat Prevention never expires and remains showing the status Running on the Product Deployment page in ePolicy Orchestrator. The Completion rate shows 0%. But, the endpoint received the Product Deployment task and installed the managed product successfully.
Resolution: This issue is resolved in ENS 10.6.0. See the related article for more information.
1227138
1231176
10.5.3
10.6.0
Issue: In the Threat Prevention policy (as viewed through ePolicy Orchestrator and the local ENS console), Options, Proactive Data Analysis, there are two options: McAfee GTI Feedback and Safety Pulse. These options are interdependent; but, disabling McAfee GTI Feedback doesn’t necessarily disable the Safety Pulse option.
Workaround: To disable both options, you must disable Safety Pulse before you disable McAfee GTI Feedback because disabling McAfee GTI Feedback immediately hides the checkbox for Safety Pulse.
Resolution: This issue is resolved in ENS 10.5.4 June Update and ENS 10.6.0.
Issue: A rare system crash (blue screen error) with bug check 133 involving the mfefirek.sys firewall driver can be encountered on high-demand server class systems.
Resolution: This issue is resolved in ENS 10.5.3 Hotfix 1. See the related article for more information.
Issue: Under a specific and rare race condition, a system crash (blue screen error) might occur during an upgrade from an earlier (older) ENS version to ENS 10.5.3.
Workaround: If a system has encountered this issue and doesn’t automatically restart, see the related article for the workaround procedure.
Resolution: The repost of ENS 10.5.3 corrects this issue. See the related article for more information.
If you currently have ENS 10.5.3 installed, you can continue to run ENS 10.5.3 on the system because the issue occurs only during the initial upgrade.
For any new installations of ENS 10.5.3, we recommend that you use the ENS 10.5.3 repost.
1213473
10.5.3
10.6.0
Issue: In the ENS About box, the Real Protect engine content version 1.0.0.2817 displays with a date of 1/31/2017. The correct date is 8/14/2017.
Issue: On 64-bit systems, upgrades from previous versions of ENS that were installed by explicitly providing the custom installation path "c:\Program Files (x86)\" don’t update the ENS Platform files.
Workaround: Uninstall ENS from the custom installation path and then install the latest version of ENS.
Resolution: This issue is resolved in ENS 10.5.3. But, this issue couldn’t be fixed for systems that are already installed and upgrading from ENS 10.5.2 or earlier. Only a clean installation of ENS 10.5.3 will address the issue and prevent it from happening in the future. See the related article for more information.
1213432
10.5.3
DXL 4.0.0
DXL 3.1.0 Hotfix 9
Issue: ENS ATP crashes on some DLLs and restarts every 30 minutes.
Cause: There’s a conflict with older Data Exchange Layer (DXL) versions.
Resolution: Perform one of the following options:
Upgrade to DXL 4.0.0 (build 4.0.0.402.1 or later).
Upgrade to DXL 3.1.0 Hotfix 9 (build 3.1.0.608.1 or later).
1205801
10.5.2
10.5.3
10.5.2 Hotfix 2
Issue: A small memory leak in mfeatp.exe might be observed because of the handling of MSXML6.
Resolution: This issue is resolved in ENS 10.5.2 Hotfix 2 and ENS 10.5.3. McAfee Enterprise recommends that ENS ATP isn’t used on servers until you install ENS 10.5.2 Hotfix 2 or ENS 10.5.3.
1232096
10.5.2
Windows Server 2016
Issue: A small kernel memory leak in tags CMNB and CM31 occurs with Real Protect enabled on server operating systems.
Workaround: To mitigate the issue, disable Real Protect.
Resolution: Microsoft handling of ETW (Event Tracing for Windows) causes this issue. Real Protect uses ETW tracing. This issue is resolved in Windows Server 2016 and in a Windows Server 2012 update: KB4489881 update.
Issue: When ENS Exploit Prevention policies are backed up or exported, the backup copy contains only the Exploit Prevention content signatures from the content version when the backup was created. When the backup policy is restored on an ePolicy Orchestrator server with newer ENS Exploit Prevention content, the imported policy is missing any new content signatures until the next Exploit Prevention content update.
Workaround: Workaround steps are outlined in the related article.
Resolution: This issue is resolved in ENS 10.5.3.
1179148
10.5.1
10.5.3
Issue: The Access Protection rule "Changing any file extension registrations" isn’t effective at preventing changing file extension registrations.
Issue: After Exploit Prevention content is updated, the Application Protection Rules policies are set back to the default configuration. This set back means that any previously configured user-defined rules (also called custom rules) must be re-created.
Resolution: This issue is resolved in ENS 10.5.2 Threat Prevention extension Hotfix 1213762 and ENS 10.5.3. See the related articles for more information.
1184551
10.5.1
10.5.3
Issue: The AMCore content isn’t retained on client systems after you upgrade ENS.
Because of an issue in Windows 10 Creators Update, if Microsoft KB4016251 isn’t installed and you install McAfee Enterprise products, the system experiences a system crash (blue screen error) and is no longer bootable. Currently, there’s no known workaround for this issue.
Resolution: The issue doesn’t occur if you install ENS 10.5.1 with Hotfix 1 on the Windows 10 Creators Update system. See the related article for more information.
Issue: Systems might experience a random system crash (blue screen error) with bug check 7E when Threat Prevention 10.5.0, 10.5.1, or 10.5.2 is installed.
Resolution: This issue is resolved in ENS 10.5.3 and later. See the related article for the steps to resolve the issue.
1186563
10.5.0
10.5.1
Issue: After the ENS Exploit Prevention content is updated, some systems might not display new or updated content signatures in the Endpoint Security Threat Prevention - Exploit Prevention policy, or when the standalone client is used.
Issue: After Threat Prevention is installed, Windows Server 2012 or Windows Server 2012 R2 servers with Cluster Shared Volumes randomly experience a system crash (blue screen error).
Workaround: The issue doesn’t occur with Windows Server 2016.
Resolution: There’s a Microsoft release that resolves this issue, which is described in the March 2017 rollup: March 2017 rollup. See the related article for more information.
1176129
10.5.0
10.5.1
Issue: The firewall is unable to communicate with the Global Threat Intelligence (GTI) server through a proxy.
Resolution: This issue is resolved in ENS 10.5.1.
1172948
1173107
10.5.0
10.5.1
Issue: The firewall blocks all traffic if the Global Threat Intelligence (GTI) server is unavailable.
Resolution: This issue is resolved in ENS 10.5.1. Traffic is no longer blocked if ENS is unable to access the GTI server.
1171034
10.5.0
10.5.1
Issue: After you change the reputation of a file on the TIE server, ATP doesn’t receive the reputation change notification.
Resolution: This issue is resolved in ENS 10.5.1.
1167980
10.5.0
10.5.1
Issue: TIE server 2.x allows administrators to override the file reputation before they first change the certificate reputation corresponding to that file to "unknown." In other words, file and certificate reputations can be changed independently. TIE server 1.x doesn’t allow administrators to override the file reputation before they first change the certificate reputation corresponding to that file to "unknown." In other words, file and certificate reputation have a dependency.
Workaround: For file reputation overrides to work with TIE server 2.0, administrators need to mark the certificate reputation as "unknown" before they override the file reputation, as in TIE server 1.x.
Resolution: This issue is resolved in ENS 10.5.1.
1164824
10.5.0
10.5.3
Issue: If you edit the block or report settings for an Exploit Prevention signature, the client UI might display that signature at the bottom of the list of signatures. This display might happen even though the list is sorted numerically otherwise.
Workaround: In the client UI, scroll to the bottom of the list of Exploit Prevention signatures to find signatures whose block or report settings have been changed from their default value.
Resolution: This issue is resolved in ENS 10.5.3.
1163245
10.5.0
10.5.3
Issue: When ENS is installed, it creates the registry key "HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\RealProtect" for the Real Protect component. Uninstallation of ENS doesn’t delete this registry key. This registry key is a subkey of "HKEY_LOCAL_MACHINE\SOFTWARE\McAfee" so it doesn’t interfere with any other products.
Workaround: Manually delete the registry key "HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\RealProtect".
Resolution: This issue is resolved in ENS 10.5.3.
1137347
10.5.0
10.5.3
Issue: An upgrade of the TIE for VirusScan Enterprise extension to TIE for Endpoint Security didn’t update the event descriptions. The upgraded extension is still able to manage clients with Threat Intelligence Exchange for VirusScan Enterprise.
Issue: You click Update Now in the ENS client UI console for the second time when content is already up to date. The following messages display in the Update window:
Update stopped
Cannot communicate with the update service
Resolution: This issue is resolved in ENS 10.6.1 September Update. See the related article for more information.
Issue: When you perform a right-click scan on a single file that is on a removable device, ENS might scan the whole device instead of only the single file selected. A removable device could be a USB key.
Resolution: This issue is resolved in ENS 10.6.1 July 2020 Update. See the related article for more information.
Issue: When certain third-party software (Check Point VPN, Check Point ZoneAlarm, and Shrewsoft VPN Client) is installed on the system, installation of ENS fails.
Resolution: If you experience the issue with Check Point VPN, there’s a hotfix available from Check Point that resolves the issue. See the related article for more information.
ENSW-99844
10.6.1
10.6.1 July 2020 Update
Issue: In rare circumstances, third-party applications might fail to start or might crash with ENS 10.6.1. Examples include NVidia Quadro vDWS license engine, NVDisplay.Container.exe, and Adobe Creative Cloud Desktop. ENS is unintentionally overriding application default lookup paths for DLLs.
Resolution: Upgrade to the latest available build for ENS 10.7. This issue is also resolved in ENS 10.6.1 July 2020 Update.
Issue: After you install ENS ATP, you see continuous high CPU use for the mfeatp process.
Workaround: Disable the option Enable Enhanced Script Scanning (includes AMSI) found within the ENS ATP Options policy.
Resolution: The issue is resolved in Real Protect Engine version 1.1.0.6396. The Real Protect content is automatically updated on the endpoints through the AMCore content package. See the related article for more information.
Issue: ENS Firewall blocks ENS ATP (mfeatp.exe) network communication. The ENS FirewallEventMonitor.log shows the following. See the related article for more information.
Time: 07/12/2019 04:00:29 PM
Event: Traffic
IP Address: ###.###.###.###
Description: MCAFEE ADAPTIVE THREAT PROTECTION SERVICE
Issue: After applying the Windows 2019 August Update, you observe high non-paged memory consumption in mfetp.exe. Over time, system performance degrades on systems, creating large numbers of short-lived processes.
Or, after installing MVISION EDR on systems, you see general higher CPU use.
Resolution: These issues are resolved in ENS 10.6.1 October Update. See the related article for more information.
10.6.1 July Update Repost
10.5.5 July Update Repost
Issue: Opening PDFs in Adobe Acrobat Reader X Protected Mode is blocked with ENS 10.5.5/10.6.1 July Update installed and Exploit Prevention enabled. When opening the document, the Adobe Acrobat Reader application either becomes unresponsive or displays the following error:
Adobe Reader cannot open in Protected Mode due to a problem with your system configuration. Would you like to open Adobe Reader with Protected Mode disabled?
Workaround: Set the Adobe Acrobat Reader Application Protection rule to Exclude.
Resolution: This issue is resolved in ENS 10.5.5 July Update Repost and 10.6.1 July Update Repost. See the related article for more information.
1267942
10.6.1 February Update
10.6.1 July Update
Issue: ENS 10.6.1 February Update through ENS 10.6.1 May Update don’t work with Dell CAVA.
Workaround: Stay on ENS 10.6.1 December Update (or earlier).
Resolution: This issue is resolved in ENS 10.6.1 July Update.
1238665
10.6.0
10.6.1 December 2019 Update
Issue: Threat Prevention Exploit Prevention exclusions with "Allow any signature" incorrectly match processes that have no signature. "Allow any signature" must only match if the process is signed.
Resolution: This issue is resolved in ENS 10.6.1 December 2019 Update.
TSDE-522
10.6.1
10.6.1 July Update Repost
Issue: In "Programs and Features," the entry for McAfee Endpoint Security Platform shows garbled characters rather than the correct Japanese translation.
Resolution: This issue is resolved in ENS 10.6.1 July Update Repost.
Issue: If you select the Allow checkbox in the Certificates section of the ENS Common, Options policy, it doesn’t remain selected after you save the ENS Common policy and later reopen it. This issue is cosmetic. The Allow checkbox is correctly set in the ENS Common policy when saved. It’s also accurately transferred to any client with the policy applied.
Resolution: This issue is resolved in ENS 10.6.1 October Update. See the related article for more information.
1263450
10.6.1
10.6.1 October Update
Issue: There can be high memory consumption by mfeatp.exe if debug logging is enabled for ENS Adaptive Threat Protection under load over an extended period.
Workaround: Disable debug logging for ENS Adaptive Threat Protection and the high memory consumption stops.
Resolution: This issue is resolved in ENS 10.6.1 October Update.
1254894
10.6.1
10.6.1 October Update
Issue: Client systems aren’t unlocked if you try to unlock them by selecting all systems after you run the following ePolicy Orchestrator query: Endpoint Security: Locked Client Systems Due to Failed Password Attempts.
Workaround: Instead of selecting all systems, select multiple systems and unlock the systems.
Resolution: This issue is resolved in ENS 10.6.1 October Update.
Issue: In some circumstances, an upgrade to ENS ATP 10.6.1 December or February Update results in a failure to submit certain files for checking. These files are ones that are found to be of unknown reputation to a correctly configured Advanced Threat Defense appliance. In this context, correctly configured means that Threat Intelligence Exchange, Data Exchange Layer, and Advanced Threat Defense connectivity is generally working well.
Workaround: Upgrade the affected system to the latest available ENS build available and restart the affected system.
Resolution: This issue is resolved in ENS 10.6.1 May Update. See the related article for more information.
1239082
10.6.0
10.6.1
Issue: Threat Prevention displays the following pop-up error during an upgrade from a previous version of ENS. The issue occurs when a Threat Prevention 10.6.0 deployment doesn’t accompany ENS Platform 10.6.0 while upgrading ENS 10.5.x.
Error 2761. Cannot begin transaction. Global mutex not properly initialized
Workaround: Deploy Threat Prevention 10.6.0 with ENS Platform 10.6.0 during upgrades.
10.6.1 July Update Repost
10.5.5 July Update Repost
Issue: A system crash (blue screen) error with Bug Check 19 "BAD_POOL_HEADER" might occur sporadically when ENS Threat Prevention 10.5.5/10.6.1 May/July Update is present and AMCore content is installed.
Resolution: This issue is resolved in ENS 10.5.5 July Update Repost and ENS 10.6.1 July Update Repost. See the related article for more information.
10.6.1 July Update Repost
10.5.5 July Update Repost
Issue: A system crash (blue screen) error with Bug Check 19 "BAD_POOL_HEADER" might occur sporadically when Exploit Prevention is enabled and there’s a mapped network drive that points to a non-drive letter.
Workaround: The following workarounds exist to avoid this issue:
Remove the mapped drives that point to a non-drive letter, or reassign the mapped drives to a drive letter.
Disable Exploit Prevention.
Resolution: This issue is resolved in ENS 10.5.5 July Update Repost and ENS 10.6.1 July Update Repost. See the related article for more information.
10.6.1 December 2019 Update
10.5.5 December 2019 Update
Issue: After upgrading ENS, the installation client might encounter an exposed Windows kernel bug. This bug corrupts XML files and the system local console GUI might display abnormal behavior including one of the following:
One or more modules report as "Unknown".
A password prompt displays, but there’s no password policy in place.
Systems report as out of compliance in ePolicy Orchestrator (ePO) despite the update tasks appearing successful.
Workaround: To restore functionality, run the ENS RepairCache utilities against all impacted modules and then restart the system. See the related article for more information.
Resolution: This issue is resolved in ENS 10.5.5 December 2019 Update and ENS 10.6.1 December 2019 Update.
Issue: When you upgrade from a previous ENS version to 10.5.5 or 10.6.1, the installation becomes stuck in an infinite restart loop. In the McAfee_Common_Bootstrapper.log, you see the following:
05/02/2019 08:00:43.872 [3532] [BootstrapperMain] Common:Product version :10.6.1
05/02/2019 08:00:48.530 [3532] [BootstrapperMain] Check if installed common is 10.5.3, need to install a HF for 10.5.3 before upgrade
05/02/2019 08:00:48.530 [3532] [BootstrapperMain] Installed ENS Common Product Version : 10.5.3
05/02/2019 08:01:39.843 [3532] [BootstrapperMain] Utility to update ENS exp driver returned reboot required.
05/02/2019 08:01:39.858 [3532] [BootstrapperMain] Common failed during install or Upgrade!!!
Workaround: Delete the McAfeeEndpointSecurity_100 registry key on the client.
Resolution: This issue is resolved in ENS 10.5.5 July Update Repost and ENS 10.6.1 July Update Repost. See the related article for more information.
1260017
10.5.5
10.6.1 February Update
10.5.5 February Update
Issue: The following error displays when editing the ENS Firewall policy using ePolicy Orchestrator 5.10:
Unexpected error occurred
Resolution: This issue is resolved in the ENS 10.5.5 February Update and ENS 10.6.1 February Update Firewall extension.
1254885
10.5.5
10.6.1 May Update
Issue: The McAfee Endpoint Security link doesn’t open from the Virus & threat protection section of Windows Defender Security Center after you upgrade ENS from an older version.
Resolution: This issue is resolved in ENS 10.6.1 May Update.
Issue: After switching between ENS Firewall and Host IPS Firewall, WSC incorrectly reports the status of ENS Firewall and Host IPS Firewall. For example, after you disable Host IPS Firewall and enable ENS Firewall, WSC reports the status of ENS Firewall as disabled.
Resolution: This issue is resolved in ENS 10.6.1 February Update. See the related article for more information.
Issue: Upgrading from ENS 10.5.4 August Update to ENS 10.6.0 completes successfully, but there are missing Endpoint Security Platform (ESP) files. The ESP and Adaptive Threat Protection (ATP) services are also unable to start because of Validation Trust Protection (VTP) failures.
Workaround: Repair the Common module from the repair cache or reinstall ENS 10.6.0.
Resolution: This issue is resolved in ENS 10.6.1. See the related article for more information.
1253664
10.5.4 June Update
10.6.1
Issue: An upgrade might cause a blue screen error with bug check 3b.
Resolution: This issue is resolved in ENS 10.6.1.
1237730
10.5.4
10.6.1
10.5.5
Issue: The EndpointSecurityPlatform_Errors.log logs a message similar to the following when trying to update the reputation of a process that has already terminated:
mfeatp(4912.8868) Orchestrator.JCM.Error (jcm_native.cpp:866): Failed to set new reputation for process , result:0xc0300027
Resolution: The log message is moved to the EndpointSecurityPlatform_Debug log, in ENS ATP 10.5.5 and 10.6.1.
1270581
10.5.4
10.6.1
10.5.5
Issue: A blue screen error (bug check 3b) might occur because of failing pool allocations, eventually leading to a NULL pointer de-reference involving mfehidk.sys.
Resolution: This issue is resolved in ENS 10.5.5 and ENS 10.6.1.
1252046
10.5.4
10.6.1 February Update
10.5.5 February Update
Issue: Web Control events on URLs over 4,000 characters long aren’t parsed by ePolicy Orchestrator. Any character after 3,999 is truncated in the event.
Resolution: This issue is resolved in ENS 10.5.5 February Update and ENS 10.6.1 February Update.
Issue: In the Mozilla Firefox and Google Chrome browsers, the enforcement message for red- and yellow-rated sites doesn’t appear when a red- or yellow-rated site is browsed. A redirection to the mcafee.com site occurs and a page not found error appears.
Resolution: This issue is resolved in ENS 10.5.5 and ENS 10.6.1. See the related article for more information.
1221579
10.5.4
10.6.0
Issue: The EndpointSecurityPlatform_Errors.log shows a message similar to one of the following:
mfeatp(4912.6224) Orchestrator.JCM.Error (jcm_native.cpp:972): Unable to update Real protect static telemetry data for
Or
mfeatp(6396.10604) Orchestrator.JCM.Error (jcm_native.cpp:981): Unable to update Real protect dynamic telemetry data for
Resolution: This issue is resolved in ENS ATP 10.6.0. Telemetry data is no longer updated for files with a reputation that is already finalized.
1225548
10.5.3
10.6.0
10.5.4 August Update
Issue: ENS ATP logs the following error even though the reputation for the file is already finalized:
mfeatp(1500.2936) Orchestrator.JCM.Error: Failed to finalize reputation for file . ErrorCode 0xc030002f
Resolution: This issue is resolved in ENS 10.6.0 and ENS 10.5.4 August Update. ENS will log the following instead:
mfeatp(7444.10616) Orchestrator.JCM.Debug: Reputation already finalized for file . ReturnCode 0xc030002f
1236546
10.5.3
10.6.1
10.5.5
Issue: The McAfee Security Status dialog box sometimes shows ENS modules as not responding.
Resolution: This issue is resolved in ENS 10.5.5 and ENS 10.6.1.
Issue: The Web Gateway Interlock policy allows ENS Web Control to become disabled on an internal network that is protected by an internet appliance like Web Gateway. After a network change to an external network, ENS Web Control becomes enabled in the browsers. Currently ENS Web Control isn’t changing status until the first policy enforcement after the network change.
Resolution: This issue is resolved in ENS 10.5.4 June Update and ENS 10.6.1. See the related article for more information.
Issue: When you run a right-click scan through the context menu and choose Scan for threats, the resulting window might appear blank with only a white background displayed. The window title says McAfee Endpoint Security. The window can be closed without any problem; click the red X in the top-right corner of the window. Scan activity doesn’t appear to take place. Also, when you try to run a right-click scan and then close the blank window multiple times, mfeconsole processes remain in the list of active processes until you kill them or restart the system.
Resolution: This issue is resolved in ENS 10.5.4. See the related article for more information.
1240394
1234679
1230833
10.5.3
Microsoft fix available
Issue: Bug check KMODE_EXCEPTION_NOT_HANDLED (1e) occurs. This issue is typically found on Windows 10 kernels, such as Windows Server 2016, and the process is typically the cluster service clussvc.exe. Disabling Real Protect might resolve the issue. The stack text is similar to the following:
Resolution: Microsoft monthly rollup KB4103720 resolves this issue. For more information, see KB4103720 rollup.
1235170
10.5.3
Exploit Prevention Content 8479
Issue: Microsoft Internet Explorer, Outlook, or Word hangs or crashes when Exploit Prevention is enabled, and you open a document from SharePoint or off a network share in the presence of Microsoft Application Virtualization.
Workaround: Perform one of the following workarounds:
Create an Application Protection Rule exclusion for the affected application.
Make Signature 6015 a Repot only event.
Add an "Illegal API User – Buffer Overflow" signature exclusion for the affected application where the Caller Module is appventsubsystems32.dll, the Signature is 6015, and the API is LoadLibraryW.
Resolution: This issue is resolved in Exploit Prevention Content version update 8479.
1232927
10.5.3
10.5.4
Issue: After you create an Exploit Prevention exclusion using ePolicy Orchestrator, when you open the exclusion in the ENS console, Type must be specified is displayed in red color and Type is specified as No type.
Issue: Installation of ENS fails during the ENS Common module installation. See the related article for more information.
The McAfee Agent log records the following:
Run now task McAfee Agent > Product Deployment failed. Details: Product "ENDP_GS_1050" installation failed, reason "Unknown error".
The McAfee_Common_VSCore_Install_All_<timestamp>.log record errors similar to the following:
[09:40:33:312] - Wait for MMS Service mfehcs to report RUNNING
...[09:41:02:766] - MMS Service mfehcs: [09:41:02:766] - SERVICE_START_PENDING
[09:41:03:781] - MMS Service mfehcs: [09:41:03:781] - SERVICE_STOPPED. Stop waiting for service to run
[09:41:03:781] - StartMMSService: exit=0
...
[09:41:03:781] - Code [0x20003051] : Error while starting McAfee service.
[09:41:03:781] - Exit code will be 4294967295
...
[09:41:03:781] - Returning 4294967295
Issue: The same version of the ENS 10.5.3 Common Platform module is reinstalled multiple times, although the previous installation was successful. This issue occurs only with the reposted version of ENS 10.5.3 Common Platform version 10.5.3.3178_7.
Workaround: Change the product deployment task to run the deployment for the ENS 10.5.3 Common Platform module only once.
Resolution: This issue is resolved in ENS 10.5.3 Hotfix 1. See the related article for more information.
1221732
10.5.3
10.5.4
Issue: When Network Exploit Prevention is enabled, ENS Firewall doesn’t log some blocked traffic.
Issue: The system restarts and a system crash (blue screen error) occurs when you upgrade from ENS 10.5.2 to ENS 10.5.3 in the presence of third-party injectors.
Resolution: This issue is resolved in ENS 10.5.4. See the related article for more information.
1218771
10.5.3
10.5.4
Issue: If an ePolicy Orchestrator (ePO) repository branch contains many previous ENS updates and hotfixes, checking in the 10.5.3 update into the same repository branch might result in ePO becoming unresponsive.
Workaround: To prevent the issue, remove all updates and hotfixes except for the previous version, before checking in the 10.5.3 update. If you already encountered this issue and ePO is unresponsive, stop and restart the ePO service to resolve the issue.
Issue: After you disable Access Protection via policy in ePolicy Orchestrator (ePO), once enforced on the client, the ENS console still shows that Access Protection is enabled. This information is then reported incorrectly back to ePO. This issue is cosmetic. When the policy is enforced, Access Protection is successfully disabled on the client.
Resolution: This issue is resolved in ENS 10.5.3 Hotfix 1. See the related article for more information.
1215500
10.5.3
10.5.4
Issue: The driver mfeepmpk doesn’t load after a system restart.
Workaround: Perform the following steps:
Disable ENS Self-Protection.
Press Windows+R, type regedit.exe, and click OK.
Delete the entry "INITSTARTFAILED" if present at: HKEY_LOCAL_MACHINE\SYSTEM\ CurrentControlSet\services\mfeepmpk\Enum
Delete the entry "DriverEntry" if present at: HKEY_LOCAL_MACHINE\SYSTEM\
CurrentControlSet\services\mfeepmpk
Set the entry "Start" to 3 at: HKEY_LOCAL_MACHINE\SYSTEM\
CurrentControlSet\services\mfeepmpk
Set the entry "VTPOptions" to 0x20 (32 in decimal) at:
HKEY_LOCAL_MACHINE\SYSTEM\
CurrentControlSet\services\mfeepmpk
Enable ENS Self-Protection.
Restart the system.
Resolution: This issue is resolved in ENS 10.5.4.
1214624
10.5.3
10.5.4
Issue: An upgrade to ENS 10.5.3 fails if Threat Intelligence Exchange (TIE) Client 10.2 is installed. This result is an intermittent issue.
Cause: There’s a timing issue. The TIE Client tries to validate the installer utility before it’s written to disk. This fact causes the McAfee trust verifier to treat the installer utility as untrusted.
Workaround: Perform one of the following options:
Attempt to send another deployment task to the systems with this issue. The chance of the upgrade succeeding in the second attempt is higher.
Uninstall TIE Client 10.2 before upgrading to a later version or update. The deployment task for 10.5.x must include the Adaptive Threat Protection module to match the parity with TIE Client 10.2.x.
Resolution: This issue is resolved in ENS 10.5.4.
1213474
10.5.3
10.5.4
Issue: After selecting an expert rule and clicking the "Expert rule checker" button, sometimes the rule data isn’t populated.
Workaround: Order the table rows by ID before selecting expert rules.
Resolution: This issue is resolved in ENS 10.5.4.
1212160
10.5.3
10.5.4
Issue: Threat Prevention is disabled, or missing, after an upgrade attempt to ENS 10.5.3. The mfetp.exe process isn’t running.
Resolution: This issue is resolved in ENS 10.5.4. McAfee Enterprise recommends that you upgrade to ENS 10.5.4 or later.
Issue: A compatibility issue exists between McAfee Application and Change Control (MACC) and ENS that might cause ENS install or upgrades to fail.
Workaround: To make sure that MACC and ENS can coexist on an endpoint, disable the MACC memory protection and script as updater features. See the related article for instructions to disable these features and for direction on how to install or upgrade the ENS and MACC software.
Resolution: This issue is resolved in MACC 8.2.1.435.
1218123
10.5.2
10.5.4
Issue: Services are deleted during an upgrade if they fail to stop in a timely manner. The services are left in a "not responding" state.
Resolution: This issue is resolved in ENS 10.5.4.
1217352
10.5.2
10.5.4
10.5.3 Hotfix 3
Issue: When the Firewall Options policy Allow bridged traffic option is enabled and you apply the policy to a virtual machine, Firewall rules aren’t enforced and traffic to and from the virtual machine is allowed.
Resolution: This issue is resolved in ENS 10.5.3 Hotfix 3 and ENS 10.5.4.
Issue: When you select the "Configure different settings for High Risk and Low Risk processes" option in the On-Access Scan policy, and all High Risk processes are removed, the High Risk processes are still enforced.
Workaround: Make sure that there is at least one High Risk process in the policy.
Resolution: This issue is resolved in ENS 10.5.4. See the related article for more information.
Issue: ENS ATP blocks a file despite being set as "Known Trusted" by Enterprise reputation exception. The ENS ATP reputation for the file isn’t set correctly. Even if the Enterprise reputation is configured as "Known Trusted" on the local Threat Intelligence Exchange Server, the local ATP client is unable to enforce the "Known Trusted" reputation.
Resolution: This issue is resolved in ENS 10.5.3. See the related article for more information.
10.5.2
10.5.3
Issue: When performing a right-click on-demand scan for a network share, the scan completes in seconds and 0 files were scanned. This issue happens even though you’re logged on to the client system, with credentials that have local administrator rights to the network share.
Issue: During an installation or upgrade to ENS 10.5.2, an error occurs during the installation process that causes an MSI pop-up error. Installation is successful, but systems occasionally get the following pop-up error:
Error 1336. There was an error creating a temporary file that is needed to complete this installation. Folder: C:\Program Files\McAfee\
Endpoint Security\Threat Prevention. System error code: 5.
Workaround: Use the following steps to work around this issue. See the related article for more information.
Disable ENS Self-Protection. From the local console, navigate to Settings, Common, and disable Self-protection.
Issue: When you install ENS using a custom policy that specifies a custom quarantine path, the quarantine is created in the default folder C:\Quarantine instead of the specified custom path.
Workaround: For ePO managed systems, the quarantine folder is automatically reset to the custom path specified in the policy on the next policy enforcement. Either wait for the next policy enforcement to occur, or manually trigger policy enforcement using one of the options in the related article.
Resolution: This issue is resolved in ENS 10.5.4.
1205792
10.5.2
10.5.3
Issue: A small long-term memory leak with McShield.exe might be observed each time a policy enforcement occurs.
Resolution: This issue is resolved in ENS 10.5.3.
1204625
10.5.2
Host IPS 8.0 Update 11
Issue: If the Host Intrusion Prevention IPS feature is enabled, ENS installs or update upgrades fail on about 20% of systems.
Workaround: Disable the IPS feature before the ENS install or upgrade; re-enable the IPS feature after the ENS install or upgrade completes.
Resolution: Use one of the following options:
Upgrade Host Intrusion Prevention to 8.0 Update 11 before the ENS install or upgrade.
Remove Host Intrusion Prevention when you deploy ENS.
10.5.2 (RTS)
10.5.2 (GA)
Issue: When you install the Endpoint Security 10.5.2 Profiler Tool, you need to create an exclusion for mcprofiler.exe in the Endpoint Security Common policy, Show Advanced, Self Protection, Exclude these processes.
Resolution: This issue is resolved in ENS 10.5.2 (GA).
1193471
10.5.1
10.5.4
Issue: Threat Prevention reports that it isn’t responding. The issue is the result of a timeout when trying to enumerate users when the service starts.
Resolution: This issue is resolved in ENS 10.5.4. With ENS 10.5.4, the service starts before timing out.
1192352
10.5.1
10.5.2
Issue: Scheduled scans that are configured to run when idle sometimes fail to run when the system is idle. Or, sometimes they resume unexpectedly when the system isn’t idle.
Resolution: This issue is resolved in ENS 10.5.2.
1182718
10.5.1
10.5.1 Hotfix 2
Issue: On-demand scan "files scanned" might not increment in the on-demand scan activity log, nor does "items scanned" increment in the on-demand scan pop-up dialog box, for files that aren’t detected as malware.
Resolution: This issue is resolved in ENS 10.5.1 Hotfix 2.
1209012
10.5.2
10.5.2 Hotfix 1
Issue: On servers, a small long-term memory leak in the ATP module might be observed.
Resolution: This issue is resolved in ENS 10.5.2 Hotfix 1.
1180401
10.5.1
10.5.2
Issue: ENS installation fails when any injector software with an unsigned DLL tries to hook or inject into any McAfee Enterprise process.
Workaround: Perform one of the following:
Get the unsigned DLL certified or signed from the software vendor.
Remove the software and then install ENS.
Resolution: This issue is resolved in ENS 10.5.2.
1179065
10.5.1
10.5.2
Issue: A system crash (blue screen error) occurs after restarting a system when ENS is installed with some McAfee Enterprise products. These products include VirusScan Enterprise, Host Intrusion Prevention, Data Loss Prevention, and Drive Encryption with File and Removable Media Protection (FRP).
Cause: The kernel is running out of stack space during a file operation because there are more than the usual number of filters on the file stack. This fact causes a CPU double fault and the blue screen error. FRP currently uses the minimum kernel stack needed for a call, which is 4 K.
Workaround: Increase this stack size as suggested below:
Start the system in Windows Safe Mode.
Navigate to the registry location HKLM/System/CurrentControlSet/Services/mfeeeff.
Create a DWORD value with the name MinKernelStack and set it to 16384.
Resolution: This issue is resolved in ENS 10.5.2.
1146516
10.5.0
10.5.3
Issue: The client UI displays the message Prompt reputation threshold must be equal to or higher than Dynamic Application Containment when the notification threshold is less than the Dynamic Application Containment threshold. But, the client settings incorrectly allow this combination to be saved.
Resolution: This issue is resolved in ENS 10.5.3.
1157091
10.5.0
10.5.2
Issue: If you drill down on an ATP event in the ePolicy Orchestrator Threat Event Log, the Detecting Product Version field doesn’t include a build number in the version number.
Resolution: This issue is resolved in ENS 10.5.2.
1138644
10.5.0
10.6.0
Issue: The Dynamic Application Containment Requester field isn’t localized.
Issue: A system crash (blue screen) occurs after you successfully install or upgrade to ENS 10.5.x (and later) or VirusScan Enterprise 8.8 Patch 10 (and later).
After a system restart, the computer enters a reboot cycle after it shows a system crash (blue screen) with the following crash details:
CLASSPNP.SYS - Address FFFFF8800217F198 base at FFFFF8800217E000, DateStamp 4ce7929b MER mfeclnk.sys
The issue is seen on Citrix XenApp clients running the Citrix File System Minifilter PVS driver.
Resolution: Upgrade Citrix PVS to version 7.6 or later before you install or upgrade your ENS or VirusScan Enterprise installation. See the related article for more information.
Issue: In ePolicy Orchestrator, when the total number of characters in the path for the On-Access Scan exclusions plus the internal separators exceeds 5000, the policy doesn’t enforce on the end node.
Resolution: This issue is resolved in ENS 10.5.1. See the related article for more information.
Issue: ENS Web Control doesn’t work in Firefox 51.
Resolution: This issue is resolved in ENS 10.5.1. See the related article for more information.
1173342
10.5.0
10.5.1
Issue: In the Exploit Prevention policy, after you edit a McAfee Defined Application Protection Rule with a name that has more than one word, the name is cut off. Only the first word in the name is left.
Resolution: This issue is resolved in ENS 10.5.1.
1172855
10.5.0
10.5.1
Issue: Automatic Migration fails for edited VirusScan Enterprise My Default Policies for on-demand scan when the Both Workstation and Server settings migration option is selected. After the Automatic Migration "MyDefault 2" policies are created twice, one each for workstation and server-specific policies. This action then causes the policy migration to Threat Prevention to fail.
Workaround: In the policy preview page, manually rename the Threat Prevention on-demand scan policy that has the duplicate name to a unique name.
Resolution: This issue is resolved in ENS 10.5.1.
1171976
10.5.0
10.5.1
Issue: When you upgrade an endpoint with ENS 10.5 installed from Windows 7 x64 to Windows 10 x64, Exploit Prevention fails to initialize and remains disabled.
Cause: A race condition between mfetp and the VSCore driver, ESP, or MA Service during the installation flow causes this issue. This race condition leaves the registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\
services\mfeepmpk\Enum set to 1 by mistake, and indicates a failure during initialization. The result is that Exploit Prevention remains disabled and can't be initialized.
Workaround: To avoid the issue, perform the following steps:
Before you start the Windows 10 upgrade process, disable ENS Self-Protection.
Press Windows+R, type regedit, and click OK.
Navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\
services\mfeepmpk\Enum
Set INITSTARTFAILED to 0.
Enable ENS Self-Protection.
Start the Windows 10 upgrade process.
Resolution: This issue is resolved in ENS 10.5.1.
1170938
10.5.0
10.5.1
Issue: When ENS Web Control interlock Disable if a web gateway appliance is detected is enabled with more than one detect gateway option selected, ENS Web Control fails to stand down when any one of the selected detect gateway conditions fails to match. The detect gateway options can be organization default gateway, web gateway enforcement, or internal landmark.
Workaround: Don’t select multiple detect gateway options, select one of the options that best suits the environment.
Resolution: This issue is resolved in ENS 10.5.1.
1164347
10.5.0
10.5.1
Issue: In the Host Intrusion Prevention catalog network, you add an IP address with a fully qualified domain name without a dot. After migration to the ENS Catalog, if you try to open the migrated catalog in ENS, an unexpected error appears. (For example, a name without a dot is Google.)
Workaround: Before migration, delete all networks in the Host Intrusion Prevention catalog without a dot.
Resolution: This issue is resolved in ENS 10.5.1.
1164345
10.5.0
10.5.1
Issue: An exception error displays when you open an ENS firewall rule for editing in the Rules policy that was migrated from Host Intrusion Prevention. And, the same rule from the same Host Intrusion Prevention Rule policy is open in another tab.
Workaround: To compare the migrated Host Intrusion Prevention rule and the original Host Intrusion Prevention rule, use the rule summary or open rules in different browsers.
Resolution: This issue is resolved in ENS 10.5.1.
1162890
10.5.0
10.5.2
Issue: Boot times for some systems might be longer after you install ENS 10.5.0.
Resolution: This issue is resolved in ENS 10.5.2.
1143866
1127671
1127669
10.5.0
10.5.2
Issue: Code compiling programs like Cygwin can take longer to build projects with out-of-box configurations of ENS 10.5.0.
Resolution: This issue is resolved in ENS 10.5.2.
1141112 1134927
1252359
10.5.0
Host IPS 8.0 Update 11
Issue: When you edit an object in the Host Intrusion Prevention (Host IPS) catalog, a list displays with all affected policies that the change will propagate to. The list includes an ENS Firewall policy that was migrated from Host IPS using the Migration Assistant. If you change the object in the Host IPS catalog, the ENS Firewall policy becomes corrupted.
Resolution: This issue is resolved in Host IPS 8.0 Update 11. If you already encountered the issue, remigrate the ENS Firewall policy after modifying the object in the Host IPS Catalog.
1204316
10.5.0
10.5.3
Issue: An AMCore content update succeeded, but the AMCore content version isn’t shown in the ENS console or ePolicy Orchestrator. The correct AMCore content version is shown in the registry key [HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\AVSolution\DS\DS]. The ThreatPrevention_Debug.log shows the following error:
07/13/2017 11:22:36.916 AM mfetp(4472.4508) AvContentMgr.AVCMGR.Error: Failed to load container: Failed to load xml document, 0x00000001
Issue: If Threat Prevention Exploit Prevention is enabled, the dllhost.exe process will generate a crash dump after it performs a Cortana search on a Windows 10 Creators Update system. The issue occurs when Exploit Prevention fails to inject into the dllhost.exe process. The result is the process doesn’t load and generates a crash dump.
Workaround: Add a global Exploit Prevention exclusion for the dllhost.exe process. The exclusion stops injection from being performed on the dllhost.exe process, and crash dumps aren’t generated. See the related article for more information.
Issue: A Location Aware Group (LAG) with a local network and with connection isolation enabled blocks traffic by isolation. The issue occurs when the address specified in the local network of the LAG doesn’t match an active network adapter on the system.
Workaround: Reconfigure the LAG without a local network as a location criteria; use other location criteria that is suitable in the environment.
Resolution: This issue is resolved in ENS 10.5.1 Hotfix 1. See the related article for more information.
1152714
10.5.0
ePO 5.10
Issue: In Queries & Reports, in the Available Columns section, the ATP Properties title shows as Endpoint Security Threat Intelligence Properties. If an extension registers multiple product families with different display names, a random display name is chosen to be used for defining queries. The TIE extension was renamed to the ATP extension. The ATP extension supports both TIE and ATP clients, so it registers multiple product families.
Resolution: This issue is resolved in ePolicy Orchestrator 5.10.
Issue: When Dynamic Application Containment (DAC) is enabled, Advanced Threat Defense submissions don’t occur, the file name isn’t reported for files with "Unknown" reputations, or both.
Workaround: Disable the DAC threshold.
Resolution: This issue is resolved in ENS 10.5.1. See the related article for more information.
1177881
1175503
10.5.0
10.5.1
Issue: Clients don’t send metadata, such as file names, to the Threat Intelligence Exchange server when the option Allow the Threat Intelligence Exchange server to collect anonymous diagnostic and usage data is disabled.
Resolution: This issue is resolved in ENS 10.5.1. The option Allow the Threat Intelligence Exchange server to collect anonymous diagnostic and usage data now applies only to optional statistics collection by clients. Metadata is sent to the Threat Intelligence Exchange server.
Issue: When ENS Web Control enforces an action in the browser, an enforcement message is displayed in the browser. The enforcement message is blank even though the policy for the enforcement message has text. See the related article for more information.
Workaround: Remove any carriage returns from the enforcement message. Use HTML code for paragraph or break to make line spaces in the enforcement message.
Resolution: This issue is resolved in ENS 10.5.1. See the related article for more information.
Issue: ENS Web Control search annotation ratings might not be displayed in the search engine results when search engines change their search results pages. For example, www.yahoo.tw doesn’t display search annotations with Web Control.
Resolution: This issue is resolved in ENS 10.5.2. See the related article for more information.
1148888
10.5.0
10.5.1
Issue: Packages created with ENS Package Designer don’t honor the license type, which causes the ePolicy Orchestrator server to always display the package as Licensed. This issue doesn’t impact the licensed General Availability (GA) packages being customized. It impacts only the ENS evaluation builds when used to create custom packages. There’s no functional impact on the client. The client About dialog box still displays it as Trial only. Only the ePolicy Orchestrator Master Repository displays as Licensed for trial packages.
Issue: After you upgrade ENS, permission set data isn’t retained accurately for the Firewall extension, if it had two categories of permissions sets before the upgrade. These two categories are Endpoint Security Firewall Catalog and Client and Endpoint Security Firewall.
Workaround: Run the SQL script attached in the related article on the ePolicy Orchestrator server after you upgrade ENS to restore the Firewall extension permission set data.
Resolution: This issue is resolved in ENS 10.5.1. See the related article for more information.
1132889
10.5.0
10.5.1
Issue: IP addresses in CIDR format aren’t supported in private IP address exclusions in the Options policy.
Workaround: Use a supported format in private IP address exclusions: IP address range (at each octet level), IPv4, and IPv6 formats in comma-separated values.
Resolution: This issue is resolved in ENS 10.5.1.
1129484
10.5.0
10.5.1
Issue: When you use the Web Gateway Interlock feature in ENS Web Control, if you use the option Specify internal landmark to use from the ENS Web Control ePolicy Orchestrator extension, you can't specify IPv6 addresses and DNS names that resolve only to IPv6 addresses in the corresponding input fields.
Workaround: Use IPv4 addresses and DNS names that resolve to IPv4 addresses.
Issue: There are compatibility issues with ENS and Entrust 9.3, including the following:
Performance issues
After installation of ENS on a system with Entrust 9.3, the system won’t start after a restart.
Resolution: Contact Entrust to obtain a hotfix and quote Entrust reference number ref:_00D301H7DR._5001412ZkNK:ref. The hotfix is available only through Entrust support. See the related article for more information.
Issue: After you install ENS on a Windows 7 system with Forcepoint (formerly Websense) Data Loss Prevention (DLP) 7.8 installed, a system crash (blue screen error) occurs.
Workaround: Either remove the Forcepoint software or upgrade to Windows 10.
Resolution: McAfee Enterprise has determined that the cause of this issue is the Forcepoint software that uses the QIP.sys driver on Windows 7 systems. Any solution must come from Forcepoint. If you experience this issue, McAfee Enterpise recommends that you contact Forcepoint Technical Support for assistance. This issue hasn’t been reported to occur with newer versions of Forcepoint DLP 8.2. See the related article for more information.
Issue: Installation of ENS fails when Entrust Entelligence 9.2 is installed.
Resolution: Upgrade to Entrust Entelligence 9.3. Installations of ENS are successful with the latest Entrust Entelligence version. See the related article for more information.
1125493
10.5.0
10.5.1
Issue: The client UI doesn’t dynamically update as applications are contained and released from containment.
Workaround: To refresh the list of contained applications, close and reopen the client UI.
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NOTE: Any future product functionality or releases mentioned in the Knowledge Base are intended to outline our general product direction and should not be relied on, either as a commitment, or when making a purchasing decision.
