The issue is not reproducible on demand and McAfee/Microsoft have had limited success at debugging a reproduction.
To troubleshoot this issue, the development team requires a virtual image of a system with the corrupted registry. For details on creating a virtual system image using VMware Converter, see
KB60323.
Also, obtain the following:
IMPORTANT: The following files are required for Technical Support:
- Minimum Escalation Requirements (MER) files for your specific product. For information about downloading the MERs for each McAfee product, see KB59385.
- Other files and logs, as requested by Technical Support.
To contact Technical Support, log on to the ServicePortal and go to the Create a Service Request page at
https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR:
- If you are a registered user, type your User Id and Password, and then click Log In.
- If you are not a registered user, click Register and complete the required fields. Your password and logon instructions will be emailed to you.
