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Installation of applications takes longer and leads to system slowness when Symantec Endpoint Protection is installed with MAC
Technical Articles ID:   KB82607
Last Modified:  8/8/2014

Environment

McAfee Application Control (MAC) 6.1.3, 6.1.2, 6.1.1
Microsoft Windows (all supported versions)

Problem

When both MAC and Symantec Endpoint Protection are installed, installing an application in Enable Mode or Observe Mode may lead to a deadlock. This results in a longer time to complete the installation, and a performance impact while the installation is running.

Cause

 This issue occurs because Symantec acquires an exclusive lock on data structures required by the MAC scsrvc.exe service.

Solution

Exclude the following McAfee folders from Symantec anti-virus scanning:
  • c:\program files\mcafee
  • c:\programdata\mcafee

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