Installs take longer and performance issues occur when Symantec Endpoint Protection is installed on a system with Application Control

Technical Articles ID: KB82607
Last Modified: 12/23/2019

Environment

McAfee Application and Change Control (MACC) 6.1.3, 6.1.2, 6.1.1

Microsoft Windows (all supported versions)

Problem

A deadlock condition occurs on a system protected by MACC and Symantec Endpoint Protection. The deadlock occurs during installation of an application while MACC is in Enable Mode or Observe Mode. Installation of the application ends up taking a longer time to complete system performance is impacted during the install.

Cause

This issue occurs because Symantec acquires an exclusive lock on data structures needed by the MACC service (scsrvc.exe).

Solution

Exclude the following McAfee folders from Symantec antivirus scanning:

c:\program files\mcafee
c:\programdata\mcafee

Affected Products

Application and Change Control 6.1

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Knowledge Center

Installs take longer and performance issues occur when Symantec Endpoint Protection is installed on a system with Application Control

Environment

Problem

Cause

Solution

Affected Products

Languages:

Glossary of Technical Terms

Title

Title

Knowledge Center

Installs take longer and performance issues occur when Symantec Endpoint Protection is installed on a system with Application Control

Environment

Problem

Cause

Solution

Affected Products

Languages:

Glossary of Technical Terms

Choose your region

Title

Title