Symantec Enterprise Vault Outlook add-in does not get displayed when VirusScan Enterprise 8.8 is installed

Technical Articles ID: KB82628
Last Modified: 7/17/2020

Environment

McAfee VirusScan Enterprise (VSE) 8.8 Patch 4 and 3

Symantec Enterprise Vault HTTP-only Outlook add-in 10.0.4.1189

Microsoft Outlook 2010, 2013

Microsoft Windows 8.x

Problem

The Symantec Enterprise Vault 10.0.4.1189 Outlook add-in does not display in the Outlook toolbar when the VSE Email Scanner option is enabled.

NOTE: When the VSE Email Scanner option is disabled, the Symantec Enterprise Vault add-in displays correctly in the Outlook toolbar.

Cause

After analysis, McAfee has determined that the VSE Email Scanner component did not cause the issue.

Solution

If you encounter this issue, contact Symantec to determine why the Symantec Enterprise Vault add-in is not being loaded in the Outlook toolbar.

Affected Products

Known Issue/Product Defect
VirusScan Enterprise 8.8 (EOL)

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Knowledge Center

Symantec Enterprise Vault Outlook add-in does not get displayed when VirusScan Enterprise 8.8 is installed

Environment

Problem

Cause

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

Symantec Enterprise Vault Outlook add-in does not get displayed when VirusScan Enterprise 8.8 is installed

Environment

Problem

Cause

Solution

Affected Products

Languages:

Choose your region

Title

Title