installer: failed to add nails into /etc/rc.d/rc[2-5].d (VSEL standalone installation fails)

Technical Articles ID: KB82687
Last Modified: 6/22/2016

Environment

McAfee VirusScan Enterprise For Linux (VSEL) 2.0, 1.9

RedHat Enterprise Linux 5

Problem

VSEL standalone installation fails with the error:

Extracting package files
.....
installer: failed to add nails into /etc/rc.d/rc[2-5].d

Cause

The installer was run by the root user, but the /sbin directory was not included in systems PATH environment variable. This results in the 'chkconfig' command failing, which is located at /sbin/chkconfig.

Solution

Obtain the current parameters that are contained in systems PATH environment variable to ensure that the executing root account has /sbin and /usr/sbin in PATH environment parameter, then correct it.

To show the paths set in the path environment variable at the command prompt type:

echo $PATH

Example of the correct output:

/usr/kerberos/sbin:/usr/kerberos/bin:/usr/local/sbin:/usr/local/bin:/sbin:/bin:/usr/sbin:/usr/bin:/root/bin
If the output does not contain /sbin:/bin or /usr/sbin, then update the path environment variable.
Run the VSEL standalone installer again.

Affected Products

Install/Uninstall
VirusScan Enterprise for Linux 2.0.x
VirusScan Enterprise for Linux 1.9.x

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installer: failed to add nails into /etc/rc.d/rc[2-5].d (VSEL standalone installation fails)

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installer: failed to add nails into /etc/rc.d/rc[2-5].d (VSEL standalone installation fails)

Environment

Problem

Cause

Solution

Affected Products

Languages:

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