How to troubleshoot boot failures with the Advanced Threat Defense Appliance

Technical Articles ID: KB82713
Last Modified: 7/9/2020

Environment

McAfee Advanced Threat Defense (ATD)

Problem

The ATD appliance fails with the following error:

Error 15 File Not Found.

Problem

The ATD appliance experiences an unexpected reboot.

Problem

The hard disk on the ATD appliance displays an amber light.

Solution

If the Appliance automatically reboots, the hard disk displays an amber light, or you experience a RAID-related issue:

If the web interface is still accessible and responding, gather the Support Bundle from the ATD manager:
1. Select Manage, Troubleshooting, Support Bundle.
2. Select Hardware Logs option.
3. Click Create Support Bundle and enter a ticket number. The .bin file downloads.
Collect IDT tool logs from the ATD appliance. For information about the IDT tool, see KB91945 - Intel Diagnostic Tool for McAfee Appliances 3.x Instructions.
Contact Technical Support. Attach the files to your Service Request or send them to your McAfee representative for further analysis.
To contact Technical Support, log on to the ServicePortal and go to the Create a Service Request page at https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR:
- If you are a registered user, type your User Id and Password, and then click Log In.
- If you are not a registered user, click Register and complete the required fields. Your password and logon instructions will be emailed to you.

Affected Products

Advanced Threat Defense 4.6.x
Advanced Threat Defense 4.4.x
Advanced Threat Defense 4.2.x
Advanced Threat Defense 4.0.x
Hardware
Troubleshooting

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How to troubleshoot boot failures with the Advanced Threat Defense Appliance

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How to troubleshoot boot failures with the Advanced Threat Defense Appliance

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