How to troubleshoot boot failures with the Advanced Threat Defense Appliance

Technical Articles ID: KB82713
Last Modified: 7/9/2020

McAfee Advanced Threat Defense (ATD)

The ATD appliance fails with the following error:

Error 15 File Not Found.

The ATD appliance experiences an unexpected reboot.

The hard disk on the ATD appliance displays an amber light.

If the Appliance automatically reboots, the hard disk displays an amber light, or you experience a RAID-related issue:

If the web interface is still accessible and responding, gather the Support Bundle from the ATD manager:
1. Select Manage, Troubleshooting, Support Bundle.
2. Select Hardware Logs option.
3. Click Create Support Bundle and enter a ticket number. The .bin file downloads.
Collect IDT tool logs from the ATD appliance. For information about the IDT tool, see KB91945 - Intel Diagnostic Tool for McAfee Appliances 3.x Instructions.
Contact Technical Support. Attach the files to your Service Request or send them to your McAfee representative for further analysis.
To contact Technical Support, go to the Create a Service Request page and log on to the ServicePortal.
- If you are a registered user, type your User ID and Password, and then click Log In.
- If you are not a registered user, click Register and complete the fields to have your password and instructions emailed to you.

Advanced Threat Defense 4.6.x (EOL)
Advanced Threat Defense 4.4.x (EOL)
Advanced Threat Defense 4.2.x
Advanced Threat Defense 4.0.x (EOL)
Hardware
Troubleshooting

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