Installation fails if TLS 1.2 is disabled in Internet Explorer

Technical Articles ID: KB82760
Last Modified: 11/10/2020

McAfee Endpoint Security (ENS) 10.x

Microsoft Internet Explorer

When you try to install ENS products from the online ePO Cloud console using Internet Explorer, the installation fails to start.

Transport Layer Security (TLS) 1.2 is not enabled in Internet Explorer.

Enable TLS 1.2 in Internet Explorer:

Open Internet Explorer.
Click the gear icon (in the Tools menu), select Internet Options, and click the Advanced tab.
In the Security section, select Use TLS 1.2.
Click OK.

Endpoint Security Firewall 10.7.x
Endpoint Security Firewall 10.6.x
Endpoint Security Threat Prevention 10.7.x
Endpoint Security Threat Prevention 10.6.x
Endpoint Security Web Control 10.7.x
Endpoint Security Web Control 10.6.x
ePO Cloud
Install/Uninstall

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