Upgrade to Security for Microsoft Exchange 8.5 fails if an older standalone Antispam module is installed

Technical Articles ID: KB82791
Last Modified: 12/7/2020

Environment

McAfee Security for Microsoft Exchange 8.5
Microsoft Windows 2012, 2008 x64-bit, 2003 x64-bit
Microsoft Exchange 2013, 2010 SP2, 2007 SP3

For product supported environments, see KB82890 - Supported platforms for Security for Microsoft Exchange 8.5.x.

Problem

You upgrade McAfee Security for Microsoft Exchange (MSME) from MSME 7.6 Patch 1 or MSME 8.0 to version 8.5. The upgrade process stops if the Antispam module of an earlier version of MSME is installed separately.

NOTE: On a standalone install, an error message might appear stating that the installation can't continue because of the Antispam module. When you deploy MSME via ePolicy Orchestrator (ePO) or during a 'silent' installation, no warning is generated.

Solution

Uninstall the Antispam module from the earlier version of MSME:

Click Start, Control Panel, Programs and Features.
Select the McAfee Antispam module and Uninstall it.
Follow the prompts to complete the removal of the component.
Close the Control Panel.

When the removal is complete, run the MSME 8.5 setup program again. The installation completes successfully.

Affected Products

Known Issue/Product Defect
Security for Microsoft Exchange 8.5
Upgrade/Migrate

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Knowledge Center

Upgrade to Security for Microsoft Exchange 8.5 fails if an older standalone Antispam module is installed

Environment

Problem

Solution

Affected Products

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Knowledge Center

Upgrade to Security for Microsoft Exchange 8.5 fails if an older standalone Antispam module is installed

Environment

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Solution

Affected Products

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