'Access Denied' error when adding users or groups to a User Assignment Group

Technical Articles ID: KB82800
Last Modified: 12/21/2021

Environment

McAfee Data Loss Prevention (DLP) Endpoint - all supported versions

For supported environments, see KB68147 - Supported platforms for Data Loss Prevention Endpoint.

Problem

When you add users or groups to a User Assignment Group, you might see one or more of the following error messages when the browser accesses the Active Directory or LDAP tree:

Failed editing user groups and organizational units
Exception information
Access denied

Internet Explorer might hang and provide the following exception information:

The program IEXPLORE.EXE version <version installed> stopped interacting with Windows and was closed.

Cause

The credentials provided to access the Active Directory or LDAP tree include an expired password. To verify the account credentials, log on to the Domain Controller or LDAP server using the Remote Desktop Protocol (RDP).

Solution

You must reset the account or provide a current password to the account selected for Active Directory or LDAP access.

Affected Products

Data Loss Prevention Endpoint 11.6.x
Data Loss Prevention Endpoint 11.4.x (EOL)

Languages:

This article is available in the following languages:

English United States
Spanish Spain
French
Italian
Japanese
Portuguese Brasileiro

Knowledge Center

'Access Denied' error when adding users or groups to a User Assignment Group

Environment

Problem

Cause

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

'Access Denied' error when adding users or groups to a User Assignment Group

Environment

Problem

Cause

Solution

Affected Products

Languages:

Choose your region

Title

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