The MER tool collects the following McAfee product data from the DXL server, so that Technical Support can analyze and resolve issues:
| System status |
|
| Server installation logs |
/tmp/*.log |
| Server installation logs/errors |
/tmp/*.err |
| ERROR CP information |
/tmp/ERR* |
| First boot and network setup information |
/tmp/LOG* |
| McAfee Agent logs |
/var/McAfee/agent/logs/* |
| DXL Broker component log |
/var/McAfee/dxlbroker/logs/* |
| DXL Broker Policy |
/var/McAfee/dxlbroker/policy/* |
Download and run the MER tool for DXL server for Linux or UNIX:
- Download the MER tool attached to this article (mfe_dxlbroker_log_collector.sh.gz).
- Copy mfe_dxlbroker_log_collector.sh.gz to the affected client computer.
- Unzip the script file. Type the following command and press Enter:
gunzip mfe_dxlbroker_log_collector.sh.gz
- Change the file mode. Type the following command and press Enter:
chmod +x mfe_dxlbroker_log_collector.sh
- Run the script. Type the following command and press Enter:
sh mfe_dxlbroker_log_collector.sh
The generated output is written to /tmp/mer_dxlbroker_<hostname>_<time_stamp>.tgz.
- Submit the output file to Technical Support.
- If you are a registered user, type your User ID and Password, and then click Log In.
- If you are not a registered user, click Register and complete the fields to have your password and instructions emailed to you.
