Blue screen during McAfee Agent 5.x installation on Kaspersky Endpoint Security 10 clients

技術的な記事 ID: KB82884
最終更新: 3/19/2020

環境

McAfee Agent (MA) 5.x
Kaspersky Endpoint Security 10 for Windows

問題

A blue screen error occurs during McAfee Agent 5.x installation on Kaspersky Endpoint Security 10 for Windows clients.

The Bug Check includes the reference:

0x27: RDR_FILE_SYSTEM

Key details recorded in the crash dump:

BUGCHECK_STR: 0xA

PROCESS_NAME: avp.exe

MODULE_NAME: klif

IMAGE_NAME: klif.sys

原因

The Kaspersky klif.sys driver crashes during the installation of the McAfee Agent 5.x mfehidk.sys driver.

解決策

You must uninstall Kaspersky Endpoint Security 10 for Windows before you install McAfee Agent 5.x.

The problem is with the klif.sys file owned by Kaspersky. McAfee can't provide a code-based solution for this issue.

影響を受ける製品

Install/Uninstall
Known Issue/Product Defect
McAfee Agent 5.6.x
McAfee Agent 5.5.x

言語:

この記事は、次の言語で表示可能です:

German
English United States
Spanish Spain
French
Italian
Japanese
Portuguese Brasileiro
Chinese Simplified

技術用語集

用語集にある用語をハイライトする

当社の技術用語集を参照してください。

Knowledge Center

Blue screen during McAfee Agent 5.x installation on Kaspersky Endpoint Security 10 clients

環境

問題

原因

解決策

影響を受ける製品

言語:

技術用語集

Title

Title

Knowledge Center

Blue screen during McAfee Agent 5.x installation on Kaspersky Endpoint Security 10 clients

環境

問題

原因

解決策

影響を受ける製品

言語:

技術用語集

地域を選択してください

Title

Title