Blue screen during McAfee Agent 5.x installation on Kaspersky Endpoint Security 10 clients

技术文章 ID: KB82884
上次修改时间: 3/19/2020

环境

McAfee Agent (MA) 5.x
Kaspersky Endpoint Security 10 for Windows

问题

A blue screen error occurs during McAfee Agent 5.x installation on Kaspersky Endpoint Security 10 for Windows clients.

The Bug Check includes the reference:

0x27: RDR_FILE_SYSTEM

Key details recorded in the crash dump:

BUGCHECK_STR: 0xA

PROCESS_NAME: avp.exe

MODULE_NAME: klif

IMAGE_NAME: klif.sys

原因

The Kaspersky klif.sys driver crashes during the installation of the McAfee Agent 5.x mfehidk.sys driver.

解决方案

You must uninstall Kaspersky Endpoint Security 10 for Windows before you install McAfee Agent 5.x.

The problem is with the klif.sys file owned by Kaspersky. McAfee can't provide a code-based solution for this issue.

受影响的产品

Install/Uninstall
Known Issue/Product Defect
McAfee Agent 5.6.x
McAfee Agent 5.5.x

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Blue screen during McAfee Agent 5.x installation on Kaspersky Endpoint Security 10 clients

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原因

解决方案

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Blue screen during McAfee Agent 5.x installation on Kaspersky Endpoint Security 10 clients

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解决方案

受影响的产品

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