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McAfee Agent for Mac fails to start after upgrading the client operating system to Mac OS X 10.10 or later
Technical Articles ID:   KB82993
Last Modified:  7/28/2016
Rated:


Environment

McAfee Agent 5.0.1, 5.0.0, 4.8.x for Mac (on Mac OS X 10.7, 10.8, and 10.9)
McAfee Endpoint Protection for Mac 2.x
 
Mac OS X 10.11 (El Capitan)
Mac OS X 10.10 (Yosemite)

Problem

MA for Mac versions earlier than 5.0.2 fail to start after you upgrade Mac OS X 10.7, 10.8, or 10.9 to Mac OS X 10.10 or later.

Cause

Changes in Mac OS X 10.10 and later cause a library incompatibility with MA for Mac versions earlier than 5.0.2. McAfee Agent (CMA process) startup is handled by a SystemStarter command that has been deprecated in Mac OS X 10.10 and later.

Solution

To avoid service interruption, upgrade client systems to MA 5.0.2 or later for Mac before upgrading the operating system to Mac OS X 10.10 or later.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

Solution

If you have already upgraded to Mac OS X 10.10 and later and are experiencing this issue, do the following:
  1. Uninstall the existing installation of MA from the client system.
  2. Download MA 5.0.2 for Mac or later from the Product Downloads site or ePO Software Download Manager.
    McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

    NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.
  3. Check in MA 5.0.2 for Mac or later to the ePO console.
  4. Install the checked in MA for Mac version on the client system.

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