The MER tool collects the following data from your computer so that Technical Support can analyze and resolve issues:
- System information
- Installed software
- Hardware information
- System log messages
- Network information
- Directory listings
- McAfee software information
Use the following steps to download and run the
MER tool for McAfee Agent for Linux / UNIX:
- Download the MER tool attached to this article (ma_linux_mer.zip).
- Copy ma_linux_mer.zip to the /tmp directory on the affected client.
- Unzip the script file:
- Log on as root.
- Change to the /tmp directory. Type the following command and press Enter:
cd /tmp
- Uncompress the file. Type the following command and press Enter:
unzip ma_linux_mer.zip
NOTE: The above extracts two files, release_notes.txt and ma_linux_mer.sh.
- Run the script. Type the following command and press Enter:
sudo bash ma_linux_mer.sh
The MER tool creates one of the following output files, depending on whether McAfee Agent installation is detected:
/tmp/mer.out.gz
/tmp/<hostname>_MA_MER_RESULTS_<date>.tar.gz
- Submit the output files to Technical Support.
To contact Technical Support, log on to the ServicePortal and go to the Create a Service Request page at
https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR:
- If you are a registered user, type your User Id and Password, and then click Log In.
- If you are not a registered user, click Register and complete the required fields. Your password and logon instructions will be emailed to you.
