The MER tool collects the following data from your computer so that Technical Support can analyze and resolve issues:

• System information
• Installed software
• Hardware information
• System log messages
• Network information
• Directory listings
• McAfee software information

Use the following steps to download and run the MER tool for McAfee Agent for Linux and UNIX:

1. Download the MER tool attached to this article (ma_linux_mer_V2.zip).
2. Copy ma_linux_mer_V2.zip to the /tmp directory on the affected client.
3. Unzip the script file:
   1. Log on as root.
   2. Change to the /tmp directory. Type the following command and press Enter:
       
      cd /tmp
       
   3. Uncompress the file. Type the following command and press Enter:
       
      unzip ma_linux_mer_V2.zip
      
      NOTE: The above extracts two files, release_notes.txt and ma_linux_mer.sh.
       
4. Run the script. Type the following command and press Enter: 
    
   sudo bash ma_linux_mer.sh
    
   The MER tool creates one of the following output files, depending on whether McAfee Agent installation is detected:
    
   /tmp/mer.out.gz
   /tmp/<hostname>_MA_MER_RESULTS_<date>.tar.gz
    
5. Submit the output files to Technical Support.