VirusScan Enterprise for Linux fails to install when deploying from ePO

Technical Articles ID: KB83191
Last Modified: 6/22/2016

Environment

VirusScan Enterprise for Linux 1.9, 2.0.x
Any supported Linux distribution

Problem

Deployment of VirusScan Enterprise for Linux from ePO fails. Additionally, you see the following entries in /opt/McAfee/cma/scratch/etc/McScript.log:

[ScrptExe] [I] /bin/bash
[ScrptExe] [I] -x
[ScrptExe] [I] ./McAfeeVSEForLinux-<version>-installer
[ScrptExe] [I] --epodeployment
[ScrptExe] [I] >
[ScrptExe] [I] /tmp/lshinstall.log
[ScrptExe] [I] Preparing to invoke application with no load library path

but you do not see the following:

[ScrptExe] [I] Executing CommandSetCurrentWorkingDir...
[ScrptExe] [I] Update succeeded to version <version>.

You might also see an instance of bash using most or all of the system’s CPU resources while executing /opt/NAI/LinuxShield/package/McAfeeVSEForLinux/McAfeeVSEForLinux-<version>-installer.

Cause

The VirusScan Enterprise for Linux installer cannot read or create /opt/NAI/package/McAfeeVSEForLinux/nails.options. This is the result of file system permissions enforced by default in some Linux distributions.

Solution

Create a nails.options file in the system’s root directory by following the silent installation section of the VirusScan Enterprise for Linux installation guide. Afterward, redeploy VirusScan Enterprise for Linux from ePO.

If an instance of bash is endlessly executing the VirusScan Enterprise for Linux installer script, then you can terminate it by finding its process ID (PID) with “ps -ef” and then running “kill -KILL <pid>” (e.g., “kill -KILL 6128”). These commands might require sudo to execute.

Affected Products

Install/Uninstall
VirusScan Enterprise for Linux 2.0.x
VirusScan Enterprise for Linux 1.9.x

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VirusScan Enterprise for Linux fails to install when deploying from ePO

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Affected Products

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VirusScan Enterprise for Linux fails to install when deploying from ePO

Environment

Problem

Cause

Solution

Affected Products

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