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Application Control system crashes on every reboot with BugCheck E0100010 due to inventory corruption
Technical Articles ID:   KB83287
Last Modified:  4/19/2016

Environment

McAfee Application Control 6.1, 6.0
Microsoft Windows (all supported versions)

Problem

Automated recovery process for inventory corruption:
When inventory corruption is detected, Application Control crashes the system with BugCheck code E0100010 and sets the mode to disable on the next reboot. This allows the user to boot fine in disable mode and re-solidify the system before enabling Application Control.
 
In the affected versions of Application Control, the mode is not set to disable when inventory corruption is detected. This causes the system to crash on every reboot with BugCheck E0100010.

Solution

With Application Control 6.1.3-392 and later, the mode is successfully set to disable when inventory corruption is detected. This allows the system to boot up fine in disable mode. 

Application Control 6.1.3-392 is available by contacting Technical Support.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

Workaround

As a workaround, disable Application Control by performing the following steps:
  1. Boot the system into Safe Mode (press F5 before the Windows boot screen).
  2. Open the Registry editor by clicking Start, Run, typing regedit, and clicking OK.
  3. Navigate to the following registry key:

    [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\swin\Parameters]
     
  4. Double-click DWORD RTEMode and change the value to 0.
  5. Double-click DWORD RTEModeOnReboot and change the value to 0.
  6. Reboot the system. Application Control should now be disabled.

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