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System hangs while shutting down when Application Control is enabled
Technical Articles ID:   KB83457
Last Modified:  4/19/2016

Environment

McAfee Application Control (MAC) 6.1, 6.0
Microsoft Windows (All supported versions)

Problem

When attempting to shut down a system, the shutdown process may hang and not complete if the following conditions are true:
  • McAfee Application Control is enabled for McAfee VirusScan or McAfee Data Loss Prevention (DLP).
  • Default policies/rules are not applied on the system.

Solution

The issue will not occur if you bypass searchprotocolhost.exe from MAC's memory-protection feature.
  • For ePO managed deployments, ensure that default list under Solidcore Rules in the ePO console is imported to the policy and applied to the system(s).
  • For standalone deployments, add the following rules using the MAC command line:

    sadmin attr add -c searchprotocolhost.exe
    sadmin attr add -v searchprotocolhost.exe

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