System hangs during shutdown if Application Control is enabled

Technical Articles ID: KB83457
Last Modified: 4/21/2020

Environment

McAfee Application Control (MAC) 6.1, 6.0
Microsoft Windows (all supported versions)

Problem

The shutdown process might hang and not complete if the following conditions are true:

McAfee Application Control is enabled for McAfee VirusScan or McAfee Data Loss Prevention (DLP).
Default policies or rules are not applied on the system.

Solution

The issue does not occur if you bypass searchprotocolhost.exe from MAC's memory-protection feature.

For ePO managed deployments, ensure that default list under Solidcore Rules in the ePO console is imported to the policy and applied to the systems.
For standalone deployments, add the following rules using the MAC command line:

sadmin attr add -c searchprotocolhost.exe
sadmin attr add -v searchprotocolhost.exe

Affected Products

Application and Change Control 6.1
Known Issue/Product Defect

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This article is available in the following languages:

English United States
Japanese

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System hangs during shutdown if Application Control is enabled

Environment

Problem

Solution

Affected Products

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Glossary of Technical Terms

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System hangs during shutdown if Application Control is enabled

Environment

Problem

Solution

Affected Products

Languages:

Glossary of Technical Terms

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