System hangs during shutdown if Application Control is enabled

Technical Articles ID: KB83457
Last Modified: 4/21/2020

McAfee Application Control (MAC) 6.1, 6.0
Microsoft Windows (all supported versions)

The shutdown process might hang and not complete if the following conditions are true:

McAfee Application Control is enabled for McAfee VirusScan or McAfee Data Loss Prevention (DLP).
Default policies or rules are not applied on the system.

The issue does not occur if you bypass searchprotocolhost.exe from MAC's memory-protection feature.

For ePO managed deployments, ensure that default list under Solidcore Rules in the ePO console is imported to the policy and applied to the systems.
For standalone deployments, add the following rules using the MAC command line:

sadmin attr add -c searchprotocolhost.exe
sadmin attr add -v searchprotocolhost.exe

Application and Change Control 6.1 (EOL)
Known Issue/Product Defect

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