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Upgrading McAfee Agent 4.8 causes the Rogue System Detection 5.0 sensor to disconnect
Technical Articles ID:   KB83663
Last Modified:  2/19/2015

Environment

McAfee Rogue System Detection (RSD) 5.0.0

Problem

After upgrading from McAfee Agent (MA) 4.8 Patch 1 to MA 4.8 Patch 2, or from MA 4.8 Patch 2 to MA 4.8 Patch 3, while RSD 5.0 is deployed, the RSD 5.0 sensor loses its connection with MA, stops communicating with ePolicy Orchestrator (ePO), and all sensors are shown as unknown on the RSD extension.

Solution

This issue is resolved in RSD 5.0.1.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

Workaround

Restart the sensor service. This will result in the sensor regaining communication with MA and ePO, and after it receives the policy again it will be shown correctly as active/passive on the RSD extension.

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