Fatal ERROR 0xEE800004 or 0XEE020006 (displayed during preboot on Dell Latitude Exx50)

Technical Articles ID: KB83703
Last Modified: 2/5/2020

Environment

McAfee Drive Encryption (DE) 7.1.x
McAfee Endpoint Encryption for PC (EEPC) 7.0.x, 6.x, 5.2.x

Dell Latitude E7250/7250, E7350, E7450 (7000 Series Ultrabook)
Dell Latitude E5550/5550, E5250/5250, E5450/5450, E5350, E3550 (5000 Series Laptop)
Dell XPS series

For details of DE 7.1.x supported environments, see KB79422.

Problem

After you install and activate DE/EEPC 7.x/6.x on a Dell Latitude Exx50, the system displays one of the following errors at the first system restart and during preboot:

Fatal error 0xEE800004

Fatal error 0xEE020006

The same error is also displayed when you use the DETech Standalone recovery media. Recovery can only be accomplished using DETech WinPE recovery media.

This issue is reported on the specific Dell model when the Unified Extensible Firmware Interface (UEFI) boot mode option is set to UEFI Legacy mode (BIOS).

Problem

Clients with EEPC 5.2.x installed have been reported to display the following error:

0xE002001B - No boot disk found

Cause

UEFI is preventing access to the disk when the BIOS has been configured to use UEFI Legacy mode.

Solution

McAfee has investigated this behavior and found that the Root Cause Analysis (RCA) has been established as an issue with Rapid Storage Technology (RST) legacy OROMs, which can affect some versions of Dell PC OEM BIOS.

Dell is providing (since April 20, 2015) BIOS updates on their public download pages at http://www.dell.com/.

NOTE: Links to the BIOS updates are included in the following Dell article SLN296627: http://www.dell.com/support/article/al/en/aldhs1/SLN296627/en?c=al&s=dhs&cs=aldhs1&l=en

For the Dell E3x50 and 3x50 models, the BIOS version A05 update resolves this issue for the following:

Latitude E3550
Latitude 3550

For the Dell E5x50 and 5x50 models, the BIOS version A06 update resolves this issue for the following:

Latitude E5250
Latitude 5250
Latitude E5450
Latitude 5450
Latitude E5550
Latitude 5550

For the Dell E7x5 and 7x50 models, the Dell BIOS version A03 update (apart from DELL E7350, was released on April 15, 2015 to resolve this issue for the following:

Latitude E7450
Latitude 7250
Latitude E7250

NOTES: If your XPS model incurs this issue, visit the Dell download page for the latest posted BIOS update.

Workaround

Set the UEFI boot option to UEFI Enabled and re-image the system using a UEFI image.

Affected Products

Drive Encryption 7.2
Hardware

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Fatal ERROR 0xEE800004 or 0XEE020006 (displayed during preboot on Dell Latitude Exx50)

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Fatal ERROR 0xEE800004 or 0XEE020006 (displayed during preboot on Dell Latitude Exx50)

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Workaround

Affected Products

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