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Upgrade to Application and Change Control fails for endpoints
Technical Articles ID:   KB84043
Last Modified:  9/10/2019

Environment

McAfee Application and Change Control (MACC) 8.x.x, 7.x.x, 6.x.x

Problem

An upgrade to MACC fails for an endpoint, and there is no notification in ePolicy Orchestrator (ePO) about the failure.

Cause

This issue occurs if a program removes the PendMove entries from the registry. MACC uses the PendMove registry key during an upgrade to rename files on reboot.

Solution

This issue has been corrected in MACC 8.2.1-407 (Update 5).

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

Workaround

Perform the following workaround if you are unable to upgrade to MACC 8.2.1-407 (Update 5):
 
CAUTION: This article contains information about opening or modifying the registry.
  • The following information is intended for System Administrators. Registry modifications are irreversible and could cause system failure if done incorrectly.
  • Before proceeding, Technical Support strongly recommends that you back up your registry and understand the restore process. For more information, see: http://support.microsoft.com/kb/256986.
  • Do not run a REG file that is not confirmed to be a genuine registry import file.
  1. Place the system in Update mode using the following command:
     
    sadmin bu
     
  2. Create an InstaConfigAccess DWORD value:
    1. Click Start, Run, type regedit, and then click OK.
    2. Locate the following registry key:
       
      HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\swin\parameters
       
    3. Right-click parameters and select New, DWORD Value.
    4. Type InstaConfigAccess in the New Value field and press Enter.
    5. Right-click InstaConfigAccess and click Modify.
    6. In the Value data box, type 1.
    7. Click OK.
       
  3. Run the following command

    instaconfig.exe /upgrade <license_type>
     
    Where license_type equals one of the following:
    • 0 (unlicensed)
    • 1 (Application Control license)
    • 2 (Change Control license)
    • 3 (Both Application and Change Control license or Integrity Control)
     
  4. Delete the DWORD value InstaConfigAccess created in step 2.
  5. End Update mode using the following command:
     
    sadmin eu
     
  6. Restart the system.

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