Message:URL SDK failure (URL Reputation errors in the Security for Microsoft Exchange product log)

Technical Articles ID: KB84097
Last Modified: 5/19/2020

Environment

McAfee Security for Microsoft Exchange (MSME) 8.5
Windows 2012
Windows Server 2008, 2003 x64
Exchange Server 2013 CU1, 2010 SP2, 2007 SP3

Problem

After enabling the URL Reputation feature, the MSME product log begins logging the following error messages:

Context:MAILURL Filtering Plugin;Level:1;ID:16007;Message:URL SDK failure to parse URL
Context:MAILURL Filtering Plugin;Level:1;ID:16007;Message:URL SDK failure to configure settings

Cause

These messages indicate failure to get a reputation score for a URL present in an email being scanned.

Solution

MSME 8.5 Patch 1 is now available to manage the error messages and any slowness encountered when they appear.

The Patch is on general availability at the Product Downloads site and is accessible using a valid Grant Number.

Related Information

Release Notes for MSME 8.5 Patch 1: https://kc.mcafee.com/corporate/index?page=content&id=PD26218

For more information on MSME 8.5 known issues, see KB82213.

Affected Products

Known Issue/Product Defect
Security for Microsoft Exchange 8.5

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Message:URL SDK failure (URL Reputation errors in the Security for Microsoft Exchange product log)

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Message:URL SDK failure (URL Reputation errors in the Security for Microsoft Exchange product log)

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Affected Products

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