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Failed to download agent PkgCatalog.z from local repository, cannot push agent (McAfee Agent deployment fails)
Technical Articles ID:   KB84124
Last Modified:  7/13/2018
Rated:


Environment

McAfee Agent (MA) 5.x, 4.x
McAfee ePolicy Orchestrator (ePO) 5.x

Problem

An agent deployment task fails with only the following message in the Server Task Log:
 
Starting deployment to computer <name> through the Agent Handler <name>.<name>.local
 
The Server.log file displays the following error:
 
20150304152302    X    #01508    MOD_EPO    mod_epo.cpp(331): Current open sessions=0
20150304152311    X    #09204    EPODAL        ePOData.cpp(102): Database self-tests: Starting (0001)
20150304152311    X    #09204    EPODAL        ePOData.cpp(141): Database self-tests: Finished (0001,0000)
20150304152311    X    #04000    CmnLib          Queue 0xcfd990 Get work queue item c239d00, cookie=c244d60, Param1=0, Param2=0, QueueLength=0
20150304152311    X    #04000    CmnLib           Queue 0xcfd990 Calling WQItem callback function...
20150304152311     I    #04000    NAIMSERV     Successfully authenticated to \\<name>.<name>.local\ADMIN$
20150304152313    E    #04000    NAIMSERV     Failed to send http request.  Error=12029
20150304152313    E    #04000    NAIMSERV     Failed to download agent PkgCatalog.z from local repository, cannot push agent
20150304152313    E    #04000    NAIMSERV      Failed to download and verify agent install package
20150304152313    E    #04000    NAIMSERV      Push Agent Installation Program to rgc1.sahas.local failed, will not retry
20150304152313    X    #04000    MCUPLOAD    SecureHttp.cpp(338): Certificate 1 name: AH_RGC1.
20150304152313    X    #04000    MCUPLOAD    SecureHttp.cpp(362): Using issuer AH_CA_RGC1.
20150304152313    X    #04000    MCUPLOAD    SecureHttp.cpp(371): Enumerated 1 certificates.
20150304152313    X    #04000    MCUPLOAD    SecureHttp.cpp(338): Certificate 1 name: Root Agency.
20150304152313    X    #04000    MCUPLOAD    SecureHttp.cpp(338): Certificate 2 name: www.verisign.com/CPS Incorp.by Ref. LIABILITY LTD.(c)97 VeriSign.

Cause

The agent-to-server communication port or agent-to-server communication secure port was changed, but the httpd.conf file still lists the old port.

Solution

Ensure that the httpd.conf file contains the correct agent-to-server communication port and agent-to-server communication secure port:
  1. Navigate to: ...\Program Files\McAfee\ePolicy Orchestrator\Apache2\conf.
  2. Open httpd.conf with Notepad and change the following lines to reflect the new port number:

    For the agent-to-server communication port:

    Listen 80
    ServerName<YourServerName>: 80

    If using VirtualHosts, change:

    NameVirtualHost *:80
    <VirtualHost *:80>

    For the agent-to-server communication secure port:

    Listen 443
     
  3. Save the file and exit Notepad.
  4. Restart the ePO services:
    1. Press Windows+R, type services.msc, and click OK.
    2. Right-click the following services and select Restart:

      McAfee ePolicy Orchestrator x.x.x Application Server
      McAfee ePolicy Orchestrator x.x.x Server
      McAfee ePolicy Orchestrator x.x.x Event Parser

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