Applications stop responding or system fails to shut down with Application Control enabled

Technical Articles ID: KB84198
Last Modified: 1/14/2020

Environment

McAfee Application and Change Control (MACC) 6.1.x
McAfee SysCore (Mfehidk.sys) 15.3

Microsoft Windows 32-bit (all supported versions)

Problem

Applications such as a web browser, Microsoft Office, McAfee Agent, VirusScan console, randomly become unresponsive. Or, the system stops responding at shutdown. This issue occurs when MACC is enabled in an environment with either or both of the following components installed:

McAfee Agent (MA) 5.0
McAfee VirusScan Enterprise (VSE) 8.8 Patch 4 Hotfix 929019

This issue occurs with McAfee SysCore (Mfehidk.sys) version 15.3, which is installed with MA 5.0 or VSE 8.8 Patch 4 Hotfix 929019.

To validate whether you are experiencing the issue described in this article, check the version of <system drive>\windows\system32\drivers\Mfehidk.sys. The version associated with this issue is 15.3.0.643.

Solution

This issue is resolved in MACC 6.2.0.458 and later.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

Affected Products

Application and Change Control 6.1
Known Issue/Product Defect

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This article is available in the following languages:

English United States
Japanese

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Applications stop responding or system fails to shut down with Application Control enabled

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Affected Products

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Applications stop responding or system fails to shut down with Application Control enabled

Environment

Problem

Solution

Affected Products

Languages:

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