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Unable to find valid repository (clients fail to get updates through a remote Agent Handler)
Technical Articles ID:   KB84558
Last Modified:  8/1/2019
Rated:


Environment

McAfee ePolicy Orchestrator (ePO) 5.x

Problem

Clients fail to get updates through a remote Agent Handler with the following error:
 
Unable to find valid repository
 
Clients can reach the remote Agent Handler and the needed ports are open. But, the remote the Agent Handler is unable to get packages from the ePO Server to share updates with the client systems.

Server.log on the remote Agent Handler records the following error:
 
X #02716 CmnLib      Queue 0x546d7078 Calling WQItem callback function...
X #02716 mod_eporepo    Downloading file https://host.name.com:443/Software/replica.log from source Master Repository
X #02716 mod_eporepo    Successfully disabled CA trust options.
#02716 mod_eporepo    Failed to send http request. System error=12007
E #02716 mod_eporepo    System error 12007 means unable to resolve target address for host.name.com, adjust machine DNS configuration as necessary to resolve this issue
E #02716 mod_eporepo    Error connecting to https://host.name.com:443/Software/replica.log
E #02716 mod_eporepo    Failed to download content for https://host.name.com:443/Software/replica.log, system error 2
X #04744 mod_eporepo    Repository cache miss for C:\Program Files (x86)\McAfee\Agent Handler\DB\RepoCache\catalog.z
X #02716 CmnLib      Queue 0x546d7078 Get work queue item daf7e0, cookie=546d7048, Param1=de72de8, Param2=0, QueueLength=0
X #02716 CmnLib      Queue 0x546d7078 Calling WQItem callback function...
X #02716 mod_eporepo    Downloading file https://host.name.com:443/Software/catalog.z from source Master Repository
X #02716 mod_eporepo    Successfully disabled CA trust options.
E #02716 mod_eporepo    Failed to send http request. System error=12007
E #02716 mod_eporepo    System error 12007 means unable to resolve target address for host.name.com, adjust machine DNS configuration as necessary to resolve this issue
E #02716 mod_eporepo    Error connecting to https://host.name.com:443/Software/catalog.z
E #02716 mod_eporepo    Failed to download content for https://host.name.com:443/Software/catalog.z, system error 2
X #04744 mod_eporepo    epo repository request processed, rc=500, session ID=16, session time=670ms
X #04744 mod_eporepo    Current open sessions=0

Cause

The remote Agent Handler is unable to resolve the fully qualified domain name (FQDN) of the ePO Server to an IP address.

Solution

Resolve the DNS issue. Or, add the FQDN and IP address of the ePO server to the hosts file on the remote Agent Handler. (The location of the hosts file is C:\Windows\System32\drivers\etc\hosts.)

Example: host.name.com 10.10.10.3 

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