System becomes unresponsive when encrypting multiple files on a system with a Trend antivirus installed

Technical Articles ID: KB84785
Last Modified: 12/23/2021

Environment

McAfee File and Removable Media Protection (FRP) 5.0.x, 4.3.x

Trend Micro Desktop/Server AntiVirus (AV) Solutions

For details of FRP supported environments, see KB81149.

Problem

The system becomes unresponsive when trying to encrypt files with FRP installed.

The issue is seen when trying to encrypt multiple files locally that all reside in a folder.

NOTE: It is possible to successfully encrypt a single file.

Disabling the Trend AV on-access scanner allows the encryption to succeed.

Solution

Add the following FRP process exclusion to the Trend AV product:

MfeEERM.exe
SbCeCore.exe
SbCeCoreService.exe

NOTE: Database and encrypted files generally must be excluded from scanning to avoid performance and conflicts.

Trend Micro links:

To view the recommended scan exclusion list for Trend Micro Endpoint products, see:
https://esupport.trendmicro.com/solution/en-us/1059770.aspx
For configuring exclusions for File, Folder, and File Type Scanning, see:
https://esupport.trendmicro.com/solution/en-US/1038111.aspx

Affected Products

Configuration
File and Removable Media Protection 5.4.x
File and Removable Media Protection 5.3.x
File and Removable Media Protection 5.2.x
File and Removable Media Protection 5.1.x
File and Removable Media Protection 5.0.x (EOL)

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System becomes unresponsive when encrypting multiple files on a system with a Trend antivirus installed

Environment

Problem

Solution

Affected Products

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Knowledge Center

System becomes unresponsive when encrypting multiple files on a system with a Trend antivirus installed

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Problem

Solution

Affected Products

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