To reinstall the extension, perform the following steps:
CAUTION: This article contains information about opening or modifying the registry.
- The following information is intended for System Administrators. Registry modifications are irreversible and could cause system failure if done incorrectly.
- Before proceeding, Technical Support strongly recommends that you back up your registry and understand the restore process. For more information, see: http://support.microsoft.com/kb/256986.
- Do not run a REG file that is not confirmed to be a genuine registry import file.
Preserve your current data
WARNING: McAfee strongly recommends that you back up your ePO server before you perform the steps in this workaround. This procedure removes product extensions, resulting in a
total loss of any configured policies and tasks. Verify that your backup strategy allows for restoration, and that the policies and tasks exported below include
all items that will be lost when the extensions are removed.
- Back up the ePO server.
- Verify your backup.
- Enable 8.3 on the volume where ePO is installed.
Use the following fsutil.exe commands to Query and Enable 8.3 Per Volume on Windows 6.2+, where 'X:' is the volume where ePO is installed:
- fsutil.exe 8dot3name query X:
- fsutil.exe 8dot3name set X: 0
- Verify that 8.3 is now set to ENABLED for the volume where ePO is installed, regardless of the configuration of 8.3 on other volumes:
- Navigate to the following registry location:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\FileSystem
- Verify the value of NtfsDisable8dot3NameCreation.
The ideal setting is either '0' or '2' where the volume setting for 'X:' is '0'.
- Restart the server.
- Export any policies and tasks for VSE-dependent products such as VSE for Storage, VSE for Offline Virtual Images, and VSE for SAP.
- Export the VSE 8.8 policies and tasks, the assignments for each, and any custom VSE queries.
- Verify that all required policies and tasks, and any other content which can be lost as a result of extension removal, are present in the exports.
Remove and reinstall the extensions
- Remove the extensions for any VSE-dependent products.
- Remove the VSE 8.8 Patch 5 or Patch 6 extension.
- Reinstall the VSE 8.8 Patch 5 or Patch 6 extension.
- Install the extensions for any VSE-dependent products.
- Import the VSE 8.8 policies and tasks.
- Import any policies and tasks for VSE-dependent products.
