McAfee Enterprise products proactively determine the reputation of websites and other Internet content using a technology called Global Threat Intelligence (GTI). GTI allows McAfee Enterprise products to block access to sites and resources that don’t have a good reputation. Access to websites that contain harmful malware is an example of this blocking.
This article explains how to dispute the validity of an IP address or submit GTI-generated false positives that are identified by the ESM.
For GTI submissions, use the following steps:
NOTE: You don’t need to call Technical Support; the process is automated on the ServicePortal website.
- Log on to the ServicePortal.
- Click Service Requests, and then click Submit a sample.
- Make sure that a valid grant number has been entered and your contact details at the top are correct.
- Under Submission Details, select Others.
- For Issue Type, select Suspected false. You can leave the Scan Engine and DAT Version fields blank.
- Type a description and a detailed summary of the issue (including IP addresses).
- If you have logs or samples to submit, click Choose File in the Samples section.
- Browse to your file and upload it.
