Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, go to the Product Downloads site.
Issue: eiaRaptorClient.exe stopped responding (crashes) on some versions of Microsoft Windows. Solution: Use a supported version of Windows. See the related article.
1215833
2.6.2
Issue: The Dynamic Endpoint is not supported on EIA 2.6.2 and later.
1070448
1072352
1074314
2.5.0
Issue: The following issues exist with browsers and ePO versions:
If you use Internet Explorer 8.0 and Google Chrome 17 or later for ePO 4.6, you can't view EIM policies.
If you use Internet Explorer 8.0.7600 for ePO 5.1.x, you can't view EIM policies.
If you use Internet Explorer 8.0 and add an executable with invalid parameters, a pop-up error message is not displayed.
Workaround: Technical Support recommends that you use the latest Firefox version.
1066155
2.5.0
2.6.0
Issue: The EIA service failed to start with the following error:
Call returned 231(ERROR_PIPE_BUSY)
Workaround: Start the EIA service manually if the service is not running. Go to C:\Program Files\Common Files\McAfee\Endpoint Intelligence Agent\x64 and execute the command mmsinfo.exe –start eiaservice.
Resolution: This issue is resolved in EIA 2.6.0.
2.4.0
Issue: The EIAService process or mfe-epocom service is not running.
Workaround: Go to <EIA_installation_folder>\<x86/x64>\and run mmsinfo.exe -start eiaservice to start the EIA service manually. Then, click Start, Services, select EIA-ePO Communicator, and click Start the service.
1014537
2.4.0
Issue: When you upgrade from EIM 2.3 to EIM 2.4 or later, the shared key value that is part of Server Settings is not retained and is set to the default value.
Workaround: After you upgrade, log on to the ePO console, navigate to Configuration, Server Settings, Endpoint Intelligence Settings, and set the shared key.
1006581
2.3.0
Issue: After you install EIA, the following pop-up message displays when you start Microsoft Internet Explorer or Microsoft Outlook:
The feature you are trying to use is on a network resource that is unavailable.
Click OK to try again, or enter an alternate path to a folder containing the installation package 'Endpoint Intelligence Agent.msi' in the box below.
Workaround: Uninstall EIA and reinstall the latest version, for example, 2.5.
980700
2.3.0
Issue: The EIA build version is incorrect in the McAfee Agent About dialog after upgrading to EIA 2.3.x or later.
Workaround: View version details in the registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Network Associates\ePolicy Orchestrator\Application Plugins\MNIAGENT2000\version.
2.3.0
Issue: The Endpoint Intelligence dashboard fails to render after duplicating a query in the Endpoint Intelligence group.
Workaround: Delete the duplicate query that was created from a query in the Endpoint Intelligence group, and reinstall the Endpoint Intelligence ePO extension.
2.3.0
2.5.0
Issue: If you keep the EIA user interface open during an upgrade from EIA 2.0.0 to EIA 2.3.x/2.4.x, the McTray icon is removed from the tray.
Workaround: Close the EIA user interface window during the upgrade.
