This behavior is expected.
The Run Client Task Now task is designed to return progress based on messages received by the client system. If any circumstance prevents the client system from sending these status messages, the progress of the task can't be updated. So it is left in a pending state indefinitely.
If you encounter this situation, you can try to end the server task. But it might be needed to restart the ePO services. Usually, the original server task that is set to execute the 'Run Client Task Now', has already completed. It is the sub tasks that are trying to execute the 'Run Client Task Now' on the clients. There are no means to end these sub tasks through the Server Task Log screen.
- Stop the ePO services.
- Click Start, Run, type services.msc, and click OK.
- Right-click the following services and select Stop:
McAfee ePolicy Orchestrator x.x.x Application Server
McAfee ePolicy Orchestrator x.x.x Server
McAfee ePolicy Orchestrator x.x.x Event Parser
- Start the ePO services.
- Click Start, Run, type services.msc, and clickOK.
- Right-click the following services and click Start:
McAfee ePolicy Orchestrator x.x.x Application Server
McAfee ePolicy Orchestrator x.x.x Server
McAfee ePolicy Orchestrator x.x.x Event Parser
- Close the services window.
It is possible in a future release to change the
behavior to allow the server to end the task in certain circumstances. But, such a change would require significant rework in McAfee Agent and ePO and would not be possible until a future major release.
Also, do not use Run Client Task Now tasks, as the main method of scheduling client tasks. For example, such as DAT updates and product deployments. The best practice method of scheduling client tasks to run on a regular schedule, is to schedule the client tasks through the Assigned Client tasks tab, which is located in the System Tree.
NOTE: The Ideas forum replaces the previous Product Enhancement Request system.
