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Endpoint Security installation fails if there are issues with temp folder access
Technical Articles ID:   KB85033
Last Modified:  8/6/2018
Rated:


Environment

McAfee Endpoint Security (ENS) 10.x

Problem

ENS fails to properly install if user access to the user temp folder is restricted.

The following error appears in the FrmInst_.log file:
 
======================================================================================================
2015-06-18 14:26:11 E #556 UI Ins   Error opening installation log file. Verify that the specified log file location exists and that you can
write to it.
======================================================================================================
McAfee_Common_Bootstrapper_xxxxxxxxxxxx.log :
======================================================================================================
18/06/2015 14:26:10.583 [3132] [BootstrapperMain] "C:\Users\`\AppData\Local\Temp\CIO88EF.tmp\FramePkg_upd.exe" /Install=Updater
/silent
18/06/2015 14:26:11.35 [3132] [BootstrapperMain] PROCESS return code : 1603
18/06/2015 14:26:11.35 [3132] [BootstrapperMain] Pre-requisite  Installation failed!! prerequisite command :
"C:\Users\`\AppData\Local\Temp\CIO88EF.tmp\FramePkg_upd.exe" /Install=Updater /silent
======================================================================================================

Solution

To correct this issue, change the temp location:
  1. To change the temp folder location, do the following: 
    1. Press Windows+R, type sysdm.cpl, and click OK.
    2. Click the Advanced tab.
    3. Select Environment Variables.
    4. Change the value for the TEMP and TMP variables to c:\temp.
    5. Click OK.
  2. Restart the system.
  3. Install ENS using the silent installation.
  4. Verify that installation logs are present in c:\temp.
  5. After confirming that the installation is successful, change the values of the TEMP and TMP variables, from step 1d, to the original location %USERPROFILE%\AppData\Local\Temp.
     

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