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Agent Installation failed, "error 1923.Service Agent Common Services (macmnsvc) couldn't installed (Upgrade to McAfee Agent 5.0.x fails)
Technical Articles ID:   KB85224
Last Modified:  11/3/2016
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Environment

McAfee Agent (MA) 5.0.x
McAfee VirusScan Enterprise (VSE) 8.x

Problem

Upgrading to McAfee Agent 5.0.x fails with the following error logged as part of the failure:
 
Agent Installation failed, "error 1923.Service Agent Common Services (macmnsvc) couldn't installed. Verify that you have sufficient privileges to install system services."

Cause

Upgrading to McAfee Agent 5.0.x fails if the "Prevent Programs Registering as a Service" rule is blocked in the Access protection policy of McAfee VirusScan Enterprise.

Workaround

Disable the Prevent Programs Registering as a Service rule in the Access Protection policy for VirusScan Enterprise, then retry the upgrade. Refer to the VirusScan Enterprise Product Guide (PD22941) for instructions on how to disable this rule.

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