Bugcheck 8E with VirusScan Enterprise 8.8

Articoli tecnici ID: KB85293
Ultima modifica: 1/24/2020

Ambiente

McAfee VirusScan Enterprise (VSE) 8.8, Patch 4 and later

Microsoft Windows Server 2008 R1 (Service Pack 2)
x86 (32-bit) systems only

Riepilogo

A bugcheck 8E occurs randomly for Windows Server 2008 R1 on 32-bit systems after VSE 8.8 Patch 4 or later is installed.

NOTE: There have been no reports of this issue with VSE 8.8 Patch 6, but the code suggests the issue can still occur with that release. It is a timing-related issue, and it is possible that other changes within Patch 6 have made this incident less likely to occur.

Problema

Sporadic blue screen errors occur with VSE 8.8 Patch 4 (or later) on 32-bit Windows Server 2008 R1 systems.

NOTE: In this instance, sporadic refers to the frequency, meaning this issue could occur after 30 days or it could occur after one day. There is no known cause or catalyst now. But, engineering confirms the sporadic nature of the frequency based on data received to date.

Example bugcheck code and parameters

BugCheck 8E, {c0000005, 83070a05, b03979b0, 0}

Initial analysis of the dump indicates that the crash was Probably caused by : mfehidk.sys ( mfehidk!CopyELAMLog+offset).

NOTE: The information shown by the debugger is incorrect because you do not have symbols.

Modifica di sistema

You installed VSE 8.8 Patch 4, 5 or 6.

Causa

A timing issue within memory management routines invalidates pages of memory for a recently unloaded module when the driver is scanning memory.

Soluzione

This issue is resolved in VSE 8.8 Patch 7.

Patches are cumulative; Technical Support recommends that you install the latest one.

VSE 8.8 Patch 14 is the latest patch available from the Downloads tab on the ServicePortal at https://support.mcafee.com/downloads.

NOTE: VSE 8.8 Patch 14 supports all supported Windows operating systems.

Prodotti interessati

Known Issue/Product Defect
VirusScan Enterprise 8.8

Lingue:

Questo articolo è disponibile nelle seguenti lingue:

German
English United States
Spanish Spain
French
Italian
Japanese
Portuguese Brasileiro
Chinese Simplified

Glossario dei termini tecnici

Evidenzia termini glossario

Ti consigliamo di consultare il nostro Glossario dei termini tecnici.

Bugcheck 8E with VirusScan Enterprise 8.8

Ambiente

Riepilogo

Problema

Modifica di sistema

Causa

Soluzione

Prodotti interessati

Lingue:

Glossario dei termini tecnici

Title

Title

Soluzioni in evidenza

Esplora la nostra gamma

Obiettivi di sicurezza

Settori

Prodotti

Soluzioni in evidenza

Esplora la nostra gamma

Prodotti MVISION

Formazione e servizi

Ricerca minacce

Le nostre ricerche

Dashboard sul panorama delle minacce

Strumenti

Contattaci

Risorse

Download

Aiuto sui prodotti

Unisciti a noi

Esplora

La nostra azienda

Le nostre attività

Altre risorse

Lavora con noi

Collaborazioni

Bugcheck 8E with VirusScan Enterprise 8.8

Ambiente

Riepilogo

Problema

Modifica di sistema

Causa

Soluzione

Prodotti interessati

Lingue:

Glossario dei termini tecnici

Scegli la regione

Title

Title