failed to install the linuxshield module (error when attempting to start the nails service after a VirusScan Enterprise for Linux 1.9.2 installation)

Technical Articles ID: KB85329
Last Modified: 5/21/2020

Environment

McAfee VirusScan Enterprise for Linux (VSEL) 1.9.2

Oracle Linux 6.6, 6.5

Problem

At the end of a manual installation of VSEL 1.9.2, when you are asked to start the services, the following error displays:

Would you like to start the McAfeeVSEForLinux services? [y] y
Attempting to compile VSEL modules for the current kernel
Compilation of VSEL modules failed
: Warning - kernel module /lib/modules/3.8.13-68.3.3.el6uek.x86_64/nai/lshook.o does not exist

McAfeeVSEForLinux cannot start on-access detection because a kernel module is not currently available for the kernel version that you are running.

In an ePolicy Orchestrator (ePO) deployment or silent installation, the nails service is not started. When you try to manually start the nails service after installation, the following error might display:

:insmod: error inserting '/lib/modules/2.6.32-400.34.1.el5uek/nai/linuxshield.o': -1 Unknown symbol in module : Warning - failed to install the linuxshield module

Cause

VSEL requires uek3-3.8 kernel header information for Oracle Linux 6.5/6.6.

Solution

Perform the following steps to successfully install VSEL 1.9.2:

Download the kernel header for Oracle Linux (OEL).
Clone the OEL 3.8 git. Type the following command and press ENTER:

#git clone git://oss.oracle.com/git/linux-uek3-3.8.git

Check out the required source code branch for the kernel version of the system. Type the following commands and press ENTER after each one:

#cd linux-uek3-3.8/
#uname -r (Get the kernel version of the system)
#git tag (Get the list of available branches for the kernel source in OEL)
# git checkout -b <kernel-version-tag> <kernel-version-tag> (Select the required branch depending upon the "uname -r" output)

Create the symlink. Type the following command and press ENTER:

#ln -s <full path of checkout branch>/linux-uek3-3.8/fs/mount.h /lib/modules/<uname -r>/build/fs/mount.h

Install VSEL 1.9.2.
Reboot the system.

Affected Products

Best Practices
Install/Uninstall
VirusScan Enterprise for Linux 1.9.x

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failed to install the linuxshield module (error when attempting to start the nails service after a VirusScan Enterprise for Linux 1.9.2 installation)

Environment

Problem

Cause

Solution

Affected Products

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Glossary of Technical Terms

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Knowledge Center

failed to install the linuxshield module (error when attempting to start the nails service after a VirusScan Enterprise for Linux 1.9.2 installation)

Environment

Problem

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Affected Products

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