failed to install the linuxshield module (error when attempting to start the nails service after a VirusScan Enterprise for Linux 1.9.2 installation)
Technical Articles ID:
KB85329
Last Modified: 5/21/2020
Last Modified: 5/21/2020
failed to install the linuxshield module (error when attempting to start the nails service after a VirusScan Enterprise for Linux 1.9.2 installation)
Technical Articles ID:
KB85329
Last Modified: 5/21/2020 EnvironmentMcAfee VirusScan Enterprise for Linux (VSEL) 1.9.2
Oracle Linux 6.6, 6.5 ProblemAt the end of a manual installation of VSEL 1.9.2, when you are asked to start the services, the following error displays:
Would you like to start the McAfeeVSEForLinux services? [y] yIn an ePolicy Orchestrator (ePO) deployment or silent installation, the nails service is not started. When you try to manually start the nails service after installation, the following error might display: :insmod: error inserting '/lib/modules/2.6.32-400.34.1.el5uek/nai/linuxshield.o': -1 Unknown symbol in module : Warning - failed to install the linuxshield module Cause
VSEL requires uek3-3.8 kernel header information for Oracle Linux 6.5/6.6.
SolutionPerform the following steps to successfully install VSEL 1.9.2:
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