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File shows as unsolidified after an application or patch is installed or upgraded through an Updater channel
Technical Articles ID:   KB85430
Last Modified:  8/22/2018

Environment

McAfee Application Control (MAC) 6.2, 6.1

Windows (All supported versions)

Problem

Files might remain unsolidified and denied from execution even if updated through an Updater channel. Files are not added to the whitelist when:
  • An application is installed, updated, or removed.
  • Windows patches are installed.
The issue might occur if the following is true:
  1. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\swin\kmodfops exits.
  2. The Solidcore log file contains the following errors:
    • Error opening inventory transaction log for appending: log_store_name \Device\HarddiskVolume1\Solidcore\scinvlog: err 13 (0xd): Permission denied
    • Unable to open APPEND type store in APPEND-only mode: filename \Device\HarddiskVolume1\Solidcore\scinvlog: err 13 (0xd): Permission denied
     

Solution

This issue is resolved in MAC 6.2.0.476 and later.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

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