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EEGO____1000 is not supported on this platform WINXW 10:0:0 (Drive Encryption Go fails to install on Windows 10)
Technical Articles ID:   KB85514
Last Modified:  4/12/2017
Rated:


Environment

McAfee Drive Encryption (DE) 7.1 Patch 3 (build 7.1.3.547)
McAfee Drive Encryption Go (DEGO)

For details of DE 7.1.x supported environments, see KB79422.

Summary

Support for Windows 10 was provided with the release of DE 7.1.3. To review the product manager statement that covers support for Windows 10 and any caveats that apply, see KB85784.

Problem

DE 7.1.3 DEGO fails to install on Windows 10 via an ePolicy Orchestrator (ePO) deployment task.
 
At the client, the McAfee icon in the Windows System tray shows under the About screen that DEGO 7.1.3 is installed, but the registry shows DE 7.1.1
 
To activate DE, the following DE product setting policy must be disabled: Only activate if health check (Drive Encryption: Go) passes.
 
DEGO is reported as False at the ePO console:
Product
Agent 4.8.0.1938
Product Coverage Reports 4.8.0.1938
Drive Encryption Agent 7.1.3.547
Drive Encryption: Windows 7.1.3.547
Endpoint Encryption Go  7.1.3.547
Product properties for Endpoint Encryption Go
Endpoint Encryption Go 
MCAFEE_EEGO 
Product Version
7.1.3.547 
General
 Enabled
False 
 Product Version
7.1.3.547
Results
Data Channel Delay (ms)
Pending
Data Channel Ping
Pending
Data Channel Response 
Pending 
Disk Status 
Pending
Incompatible Products
Pending
S.M.A.R.T
Pending
Supported Drive
Pending

 

Problem

McScript.log on the client records the following errors:
 
I
#3844  
ScrptMgr  EEGO____1000 is not supported on this platform (WINXW:10:0:0).
#3844 
ScrptMgr  Error occurred while installing EEGO____1000.
I
#3844 
MueEep  Invoking events withEventId " 0" Severity " 4" Productid " EEGO____1000" Locale " 0409" UpdateType " Install" UpdateError " 28" New Version " " Date Time " " Script Id" 5459"
I
#3844 
ScrptMgr  Update Finished


McAfee Agent Monitor displays the following errors:
 
Component
Type Status
Updater Info Error occurred while installing EEGO____1000.
Updater Info EEGO____1000 is not supported on this platform (WINXW:10:0:0).


MfeEpe.log on the client records the following errors:
 
ERROR
EpoPlugin
policyHandler: activation aborted due to failed health checks

Solution

This issue is resolved with DE 7.2.0, which is available on the Product Downloads site.

Patches are cumulative; therefore, Technical Support recommends that you install the latest one. For information about the latest releases, refer to the supported environments article linked in the Environment field above.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

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