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VirusScan threat events do not parse to the ePO database with VirusScan Enterprise Reports Extension 1.2.0.263
Technical Articles ID:   KB85551
Last Modified:  6/11/2019
Rated:

Environment

McAfee VirusScan Enterprise (VSE) 8.8
McAfee ePolicy Orchestrator (ePO)

Problem

Threat Events generated by VSE go to the Events\DEBUG folder, and are not written to the ePO database.

In the Event Parser Log you see errors similar to:

20150828105606  I    #02380     PLUGNMGR   Downloading: C:\PROGRA~2\MCAFEE\EPOLIC~1\DB\PLUGIN\VIRUSCANREPORTS\VSCORBLL.332964.DLL
20150828105606  I    #02380     PLUGNMGR   Loading: C:\PROGRA~2\MCAFEE\EPOLIC~1\DB\PLUGIN\VIRUSCANREPORTS\VSCORBLL.332964.DLL
20150828105606  I    #02380     PLUGNMGR   Loaded: C:\PROGRA~2\MCAFEE\EPOLIC~1\DB\PLUGIN\VIRUSCANREPORTS\VSCORBLL.332964.DLL
20150828105606  E    #02380     VseBll     DAL->ExecQuery failed. hr=80040e10
20150828105606  E    #02380     EVNTPRSR   server_ProcessXMLFile: COM Error 0x80004005
20150828105606  E    #02380     VseBll     DAL->ExecQuery failed. hr=80040e10
20150828105606  E    #02380     EVNTPRSR   server_ProcessXMLFile: COM Error 0x80004005
20150828105606  E    #02380     VseBll     DAL->ExecQuery failed. hr=80040e10
20150828105606  E    #02380     EVNTPRSR   server_ProcessXMLFile: COM Error 0x80004005
20150828105606  E    #02380     EVNTPRSR   server_ProcessXMLFile: Failed to process file C:\PROGRA~2\McAfee\EPOLIC~1\DB\Events\8e557ba0-4aeb-4dba-b0d7-23a5aab79f10-2015082810573194762700000B2A8.txml

System Change

Upgraded VirusScan Enterprise Reports Extension to 1.2.0.263.

Solution

This issue is resolved in the updated Reporting Extension, build 264 (or later), VIRUSCANREPORTS120(264).zip.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

Updates are available when you log on to the ServicePortal at: https://support.mcafee.com/downloads.

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