VirusScan threat events do not parse to the ePO database with VirusScan Enterprise Reports Extension 1.2.0.263

Technical Articles ID: KB85551
Last Modified: 6/12/2020

Environment

McAfee VirusScan Enterprise (VSE) 8.8
McAfee ePolicy Orchestrator (ePO)

Problem

Threat Events generated by VSE go to the Events\DEBUG folder, and are not written to the ePO database.

In the Event Parser Log, you see errors similar to:

20150828105606 I #02380 PLUGNMGR Downloading: C:\PROGRA~2\MCAFEE\EPOLIC~1\DB\PLUGIN\VIRUSCANREPORTS\VSCORBLL.332964.DLL
20150828105606 I #02380 PLUGNMGR Loading: C:\PROGRA~2\MCAFEE\EPOLIC~1\DB\PLUGIN\VIRUSCANREPORTS\VSCORBLL.332964.DLL
20150828105606 I #02380 PLUGNMGR Loaded: C:\PROGRA~2\MCAFEE\EPOLIC~1\DB\PLUGIN\VIRUSCANREPORTS\VSCORBLL.332964.DLL
20150828105606 E #02380 VseBll DAL->ExecQuery failed. hr=80040e10
20150828105606 E #02380 EVNTPRSR server_ProcessXMLFile: COM Error 0x80004005
20150828105606 E #02380 VseBll DAL->ExecQuery failed. hr=80040e10
20150828105606 E #02380 EVNTPRSR server_ProcessXMLFile: COM Error 0x80004005
20150828105606 E #02380 VseBll DAL->ExecQuery failed. hr=80040e10
20150828105606 E #02380 EVNTPRSR server_ProcessXMLFile: COM Error 0x80004005
20150828105606 E #02380 EVNTPRSR server_ProcessXMLFile: Failed to process file C:\PROGRA~2\McAfee\EPOLIC~1\DB\Events\8e557ba0-4aeb-4dba-b0d7-23a5aab79f10-2015082810573194762700000B2A8.txml

System Change

You upgraded VirusScan Enterprise Reports Extension to 1.2.0.263.

Solution

The issue is resolved in the updated Reporting Extension (build 264 and later), VIRUSCANREPORTS120(264).zip.

McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: https://www.mcafee.com/enterprise/en-us/downloads/my-products.html.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Updates are available when you log on to the ServicePortal at: https://support.mcafee.com/downloads.

Affected Products

Known Issue/Product Defect
VirusScan Enterprise 8.8

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Knowledge Center

VirusScan threat events do not parse to the ePO database with VirusScan Enterprise Reports Extension 1.2.0.263

Environment

Problem

System Change

Solution

Affected Products

Languages:

Glossary of Technical Terms

Title

Title

Knowledge Center

VirusScan threat events do not parse to the ePO database with VirusScan Enterprise Reports Extension 1.2.0.263

Environment

Problem

System Change

Solution

Affected Products

Languages:

Glossary of Technical Terms

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