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Knowledge Center

How to submit samples when an application vendor disputes a PUP detection
Technical Articles ID:   KB85569
Last Modified:  9/24/2015
Rated:

Environment

McAfee DAT files
McAfee Labs
Multiple McAfee products

Summary

This article describes how to submit samples in the case of a dispute by a vendor of a Potentially Unwanted Program (PUP) detection.

This process is relevant to software development companies that believe their product has been incorrectly classified as a Potentially Unwanted Program, for example Adware or Spyware.

Solution

If you believe your product has been incorrectly classified as a PUP, complete the Detection Dispute Submission Form:

https://secure.mcafee.com/apps/mcafee-labs/dispute-form.aspx.

NOTE: This procedure is intended for software developers and software producers as mentioned above, and should not be confused with procedures for submitting other false detections or interoperability issues.

Related Information

KB68030 - How to submit samples to McAfee Labs for suspected malware detection failure (Virus not found) or Clean failure for detected malware

KB85567 - How to submit potential false positives from the product or through Global Threat Intelligence (GTI) to McAfee Labs

KB85568 - How to submit your company's software to be considered for validation against DAT files (Whitelisting Program)

Disclaimer

The content of this article originated in English. If there are differences between the English content and its translation, the English content is always the most accurate. Some of this content has been provided using Machine Translation translated by Microsoft.

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