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How to submit samples when an application vendor disputes a PUP detection
Technical Articles ID:   KB85569
Last Modified:  12/14/2018
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Environment

McAfee DAT files
McAfee Labs
Multiple McAfee products

Summary

This article describes how to submit samples when you want to dispute a Potentially Unwanted Program (PUP) detection.

This process is relevant to software development companies that believe their product has been incorrectly classified as a Potentially Unwanted Program, for example Adware or Spyware.

Solution

If you believe that your product has been incorrectly classified as a PUP, complete the Detection Dispute Submission Form:

https://www.mcafee.com/enterprise/en-us/threat-center/detection-dispute-form.html

NOTE: This procedure is intended for software developers and software producers as mentioned above. Do not confuse it with procedures for submitting other false detections or interoperability issues.

Related Information

See also:
  • KB68030 - How to submit samples to McAfee Labs for suspected malware detection failure (Virus not found) or Clean failure for detected malware
  • KB85567 - How to submit potential false positives from the product or through Global Threat Intelligence (GTI) to McAfee Labs
  • KB85568 - How to submit your company's software to be considered for validation against DAT files (Whitelisting Program)

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