Backwards compatibility between software packages and extensions

Technical Articles ID: KB85639
Last Modified: 12/22/2021

Environment

McAfee Data Loss Prevention (DLP) Endpoint – all supported versions

For supported environments, see KB68147 - Supported platforms for Data Loss Prevention Endpoint.

Problem

Multiple issues occur when you upgrade a client from an earlier DLP Endpoint version to the latest version, without upgrading the DLP Endpoint extensions within ePO.

Cause

An upgraded DLP Endpoint software package can't communicate properly with an older DLP Endpoint extension; it is unable to access the correct policy settings from ePO.

Solution

To resolve this issue, upgrade the extension to the latest version that is being pushed out to the clients.

NOTE: There is no workaround for this issue. ePO must have the latest extension installed because backwards compatibility is not supported from client to extension.

Affected Products

Best Practices
Data Loss Prevention Endpoint 11.6.x
Data Loss Prevention Endpoint 11.4.x (EOL)

Languages:

This article is available in the following languages:

English United States
Spanish Spain
French
Italian
Japanese
Portuguese Brasileiro

Glossary of Technical Terms

Highlight Glossary Terms

Please take a moment to browse our Glossary of Technical Terms.

Knowledge Center

Backwards compatibility between software packages and extensions

Environment

Problem

Cause

Solution

Affected Products

Languages:

Glossary of Technical Terms

Title

Title

Knowledge Center

Backwards compatibility between software packages and extensions

Environment

Problem

Cause

Solution

Affected Products

Languages:

Glossary of Technical Terms

Choose your region

Title

Title