Installation fails when the Windows Compatibility wizard runs from SCCM in quiet mode

Technical Articles ID: KB85645
Last Modified: 12/22/2021

Environment

McAfee Data Loss Prevention (DLP) Endpoint - all supported versions

For supported environments, see KB68147 - Supported platforms for Data Loss Prevention Endpoint.

Summary

The DLP Endpoint installation fails when C++ redistributables are installed, and the system is running SCCM with a /passive or /quiet command in the script.

Problem

DLP Endpoint performs the "prerequisites" check during the installation process.

If redistributables are already installed when DLP is installed, the redistributables are reinstalled. A Windows program compatibility assistant views the installed programs list, sees no change, and concludes that the installation has failed. The pop-up message indicating the failure appears. This issue does not happen when you double-click the DLP Installer.

Cause

The issue happens during a silent installation. That is, when a redistributable is already installed and Windows Program Compatibility Assistance detects that the installer is running. No application is added to the installed software list because it is already installed. So, Windows Program Compatibility Assistance concludes that the installation has failed.

Solution

To resolve the issue, do the following before installing DLP Endpoint:

Expand the %localapdata% user variable, such as C:\Users\username.domainName\AppData\Local.
Calculate %localapdata%\Temp\McAfee\McAfee DLP Endpoint\install\.
Redistributables are installed from this path.
Add the following DWORD values to the registry at HKEY_CURRENT_USER\Software\Microsoft\Windows:
- "C:\Users\username.domainName\AppData\Local\Temp\McAfee\McAfee DLP
  Endpoint\install\en_visual_c_pp_2010_sp1_redistributable_package_x64_651767.exe"
- "C:\Users\username.domainName\AppData\Local\Temp\McAfee\McAfee DLP
  Endpoint\install\en_visual_c_pp_2010_sp1_redistributable_package_x86_651767.exe"
- "C:\Users\username.domainName\AppData\Local\Temp\McAfee\McAfee DLP
  Endpoint\install\vcredist_KeyView_x64.exe"
Make sure that the value data is 1.

This procedure makes sure that Windows Program Compatibility Assistant does not view the installation of redistributables as a failed installation.

Affected Products

Data Loss Prevention Endpoint 11.6.x
Data Loss Prevention Endpoint 11.4.x (EOL)
Install/Uninstall

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Knowledge Center

Installation fails when the Windows Compatibility wizard runs from SCCM in quiet mode

Environment

Summary

Problem

Cause

Solution

Affected Products

Languages:

Title

Title

Knowledge Center

Installation fails when the Windows Compatibility wizard runs from SCCM in quiet mode

Environment

Summary

Problem

Cause

Solution

Affected Products

Languages:

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Title

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