Bugcheck 135 error occurs on some Windows systems with VirusScan 8.8 and Intel CPUs

Technische Artikel ID: KB85682
Zuletzt geändert am: 1/24/2020

Umgebung

McAfee VirusScan Enterprise (VSE) 8.8 Patch 4 (mfehidk.sys 15.1.0.656)

Microsoft Windows 10 (all updates)
Microsoft Windows 8, 8.1
Microsoft Windows Server 2012 and 2012 R2
Microsoft Windows 7 Service Pack 1 (SP1)
Microsoft Windows Server 2008 R2 SP1

Various Intel CPUs (for example, Intel(R) Core(TM) i5-5300U CPU @ 2.30 GHz, 2295 MHz, 2 Core(s), 4 Logical Processor(s)

Zusammenfassung

Bugcheck 135 can occur with certain combinations of Intel CPUs and Microsoft Windows.

Example of the bugcheck error:

0: kd> !analyze -v

REGISTRY_FILTER_DRIVER_EXCEPTION (135)
This bugcheck is caused by an unhandled exception in a registry filtering driver.
This bugcheck indicates that a registry filtering driver didn't handle exception inside
its notification routine. One can identify the driver by the 3rd parameter.

Arguments:
Arg1: c0000005, ExceptionCode
Arg2: bcc3c120, Address of the context record for the exception that caused the bugcheck
Arg3: 86719410, The driver's callback routine address
Arg4: 89346d88, Internal

Argument 3 points to an address belonging to the address space of mfehidk.sys (a VSE driver).

Example of the mfehidk.sys address space:

0: kd> lm
866fc000 867852a0 mfehidk (deferred)

Ursache

VSE does not this issue. The cause is an interoperability issue between the Intel CPU microcode and Windows.

Lösung

Intel and Microsoft have created a fix for this issue.

For more details and to download the fix, see https://support.microsoft.com/en-us/kb/3064209.

Betroffene Produkte

VirusScan Enterprise 8.8

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Bugcheck 135 error occurs on some Windows systems with VirusScan 8.8 and Intel CPUs

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Bugcheck 135 error occurs on some Windows systems with VirusScan 8.8 and Intel CPUs

Umgebung

Zusammenfassung

Ursache

Lösung

Betroffene Produkte

Sprachen:

Technisches Glossar

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