Bugcheck 135 error occurs on some Windows systems with VirusScan 8.8 and Intel CPUs

Technical Articles ID: KB85682
Last Modified: 9/8/2021

Environment

McAfee VirusScan Enterprise (VSE) 8.8 Patch 4 (mfehidk.sys 15.1.0.656)

Microsoft Windows 10 (all updates)
Microsoft Windows 8, 8.1
Microsoft Windows Server 2012 and 2012 R2
Microsoft Windows 7 Service Pack 1 (SP1)
Microsoft Windows Server 2008 R2 SP1

Several Intel CPUs (for example, Intel® Core(TM) i5-5300U CPU @ 2.30 GHz, 2295 MHz, 2 Core(s), 4 Logical Processor(s)

Summary

Bugcheck 135 can occur with certain combinations of Intel CPUs and Microsoft Windows.

Example of the bugcheck error:

0: kd> !analyze -v

REGISTRY_FILTER_DRIVER_EXCEPTION (135)
This bugcheck is caused by an unhandled exception in a registry filtering driver.
This bugcheck indicates that a registry filtering driver didn't handle exception inside
its notification routine. One can identify the driver by the 3rd parameter.

Arguments:
Arg1: c0000005, ExceptionCode
Arg2: bcc3c120, Address of the context record for the exception that caused the bugcheck
Arg3: 86719410, The driver's callback routine address
Arg4: 89346d88, Internal

Argument 3 points to an address belonging to the address space of mfehidk.sys (a VSE driver).

Example of the mfehidk.sys address space:

0: kd> lm
866fc000 867852a0 mfehidk (deferred)

Cause

This issue isn’t a VirusScan Enterprise issue. It’s an interoperability issue between the Intel CPU microcode and Windows.

Solution

Intel and Microsoft have created a fix for this issue.

View the details and download the fix from the Microsoft website.

Affected Products

Known Issue/Product Defect
VirusScan Enterprise 8.8

Languages:

This article is available in the following languages:

German
English United States
Spanish Spain
French
Italian
Japanese
Portuguese Brasileiro
Chinese Simplified

Glossary of Technical Terms

Highlight Glossary Terms

Please take a moment to browse our Glossary of Technical Terms.

Knowledge Center

Bugcheck 135 error occurs on some Windows systems with VirusScan 8.8 and Intel CPUs

Environment

Summary

Cause

Solution

Affected Products

Languages:

Glossary of Technical Terms

Title

Title

Knowledge Center

Bugcheck 135 error occurs on some Windows systems with VirusScan 8.8 and Intel CPUs

Environment

Summary

Cause

Solution

Affected Products

Languages:

Glossary of Technical Terms

Choose your region

Title

Title