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File and Removable Media Protection 5.x Known Issues
Technical Articles ID:   KB85807
Last Modified:  4/9/2019
Rated:

Environment

McAfee File and Removable Media Protection (FRP) 5.x

For details of FRP supported environments, see KB81149.

Summary

Recent updates to this article:
Date Update
April 9, 2019 Added:
  • FRP 5.0.10 (General Availability
  • Resolved issues with reference: 1260906, 1263728, 1262772, 1247936, 1264622, 1246663, 1264363, 1259363
March 4, 2019 Updated macOS issue relating to the appearance in Dark mode.
December 11, 2018 Added FRP 5.0.9 Hotfix 1261968 which has been released to support to resolve issues covered by references added to the non-critical known issues table:
  • 1256323, 1260386, 1261806
  • 1258124 
  • 1262335/KB91127
November 16, 2018 Product release information table footnote 2 added to cover FRP 5.0.2.167 (Repost)
November 13, 2018 Changed FRP to a General Availability release.
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Contents
Click to expand the section you want to view:

 
Product Version General Availability
(GA) Date
FRP 5.0.10 (GA) April 9, 2019
FRP 5.0.9 Hotfix 1261968 (HF1261968) (RTS) 1 December 11, 2018
FRP 5.0.9 (GA) November 13, 2018
FRP 5.0.8 (GA) October 9, 2018
FRP 5.0.7.111 (GA) July 10, 2018
FRP 5.0.6.132 (GA) April 10, 2018
FRP 5.0.5.112 (GA) December 14, 2017
FRP 5.0.4.112 (GA) November 13, 2017
FRP 5.0.3.131 Hotfix 1212997 (HF1212997) 1 October 2, 2017
FRP 5.0.3.115 Hotfix 1204546 (HF1204546) 1 July 21, 2017
FRP 5.0.3.107 Hotfix 1197661 (HF1197661) 1 May 26, 2017
FRP 5.0.3.105 (GA) May 10, 2017
FRP 5.0.2.167 (Repost) 2 March 20, 2017
FRP 5.0.2.152 (GA) September 14, 2016
FRP 5.0.1.163 Hotfix 1150417 (HF1150417) August 2, 2016
FRP 5.0.1.136 (Repost) April 27, 2016
FRP 5.0.1.136 (GA) March 10, 2016
FRP 5.0.0.243 (Repost) April 27, 2016
FRP 5.0.0.243 (GA) November 9, 2015

Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, visit the Product Downloads site at http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE: All full releases and hotfixes are available only from the Product Downloads site using a valid Grant Number, unless stipulated as a Release To Support (RTS) version. See the Related Information section for details.
 
1 The hotfix was only Released To Support (RTS), and is now superseded by a full release available on the Product Download site.
2 FRP 5.0.2 Repost (build 5.0.2.167) package has been removed from the Product Downloads site. In the ePO Software Manager, only the latest version is available, which is FRP 5.0.9. Customers are advised to upgrade to the latest available version of FRP.
Reference Number Related
Article		 Found 
Version		 Fixed
Version		 Issue Description
1264363 - 5.0.9 5.0.10 Issue: Minor memory leak is detected in the FRP encryption drive (system crash points to SD14 and MfeEEFF.sys).
1255914
1153082
1114755 		 KB86400 4.3.1 5.0.9 Issue: Data is inaccessible on a 3-TB encrypted device after you add more than 2 TB of data to the encrypted container.
Resolution: FRP 5.0.9 introduces an improvement. The user is now prevented from creating an EERM (Endpoint Encryption for Removable Media) container that is larger than 2 TB during initialization.
Workaround: Restrict the FRP container on the USB media to 2 TB.
1218219 - 5.0.3 5.0.5 Issue: Performance issue observed when performing a regular task to assign User Personal Keys (UPK) in ePO.
1145728
1159295
1199385		 KB89642 5.0.1 5.0.4 Issue: Issues when accessing network share supporting SMB3 protocol when FRP is installed. Example issue: unable to move files to a network share.
1206002 - 5.0.3 5.0.4 Issue: With Protect Mode enabled, Internet Explorer becomes unresponsive when pinning a URL to the Favorites Bar.
1190542 KB89495 5.0.2 5.0.4 Issue: Memory leak occurs on the client, if the process name is of zero length.
1188804 KB86217 5.0.0 5.0.3 Issue: Random system crash (blue screen) BugCheck 7F seen during startup after you perform a warm Windows reboot when the default Kernel Stack is exceeded and multiple McAfee and third-party products are installed.
Workaround: Set the Kernel Stack size to 16k. See article for details.
Resolution: With this release, the Kernel Stack size is automatically set to 16k.
1142100 KB89066 FRP 5.0.x

VSE 8.8		 VSE 8.8
Update 9		 Issue: System crash (blue screen) when accessing exFAT-formatted removable media encrypted with File and Removable Media Protection 5.0.x and 4.3.x. The problem is seen on systems with VSE 8.8.0, including update 1–8.
1185040 KB88865 5.0.2 5.0.2
Repost		 Issue: You are unable to open the FRP console from the McAfee notification area icon after March 4, 2017. The following error is reported when you try to open the console:
Console Application is Invalid Launch aborted
​Workaround: Start MfeFFConsole.exe directly through Windows Explorer.
1171384 KB88800 5.0.2 5.0.2
Repost		 Issue: Systems with FRP 5.0.2 encounter a regular system crash (blue screen) that points to MfeFfCore.exe with the following error:
Microsoft Visual C++ Runtime library Runtime error.
1173718 KB88825 5.0.2 5.0.2
Repost		 Issue: Users encounter the following issues after you apply a Location-Based Protection policy. The policy allows users to encrypt and decrypt files in a folder locally on a system, then change the policy to decrypt the folder/files:
  • Users are unable to create or save files.
  • If the decrypted folder is a system-critical folder, the system can become unresponsive.
1167736   5.0.2 5.0.2
Repost		 Issue: Unable to view some files on FRP encrypted devices on systems that do not have the FRP client installed if the file only has a short file name.
1166108   5.0.2 5.0.2
Repost		 Issue: File names that contain a semicolon (;) fail to copy from removable media.
1156895 KB88148 5.0.1 5.0.2
Repost		 Issue: Files copied and pasted to exempted devices are set to read-only.
1148655
1147196
1160738		 KB87986 5.0.1 5.0.2
Repost		 Issue: Duplicate File and Removable Media tray icons are generated in the Windows notification area.
1141620 - 5.0.1 5.0.2
Repost		 Issue: Improvement of directory listing in FRP to allow for ThinApp virtualization compatibility.
1148647 - 5.0.1 5.0.2
Repost		 Issue: Files added to an Optical (CD/DVD) media via the File and Removable Media burning application have uppercase characters changed to lowercase characters when files are added via the browse option.
1159334
1142725		 KB87985 5.0.1 5.0.2
Repost		 Issue: Authentication to File and Removable Media fails because FrpClientDb.db is corrupt. This condition requires the file to be regenerated and prompts the user to authenticate again.
1160507 - 5.0.1 5.0.2
Repost		 Issue: If a device is formatted with NTFS before initialization, the Format function does not complete and causes files to remain in unprotected area of a removable media device.
1158116 KB88105 5.0.0 5.0.2
Repost		 Issue: Zscaler fails to install when FRP is also installed. If an executable file only has a file name based on 8.3 naming conventions, it might not complete its function correctly when encrypted.
1170934
1172644		 - 5.0.0 5.0.2
Repost		 Issue: User Keys are not available when client logs on to Windows after user has been deleted and readded in Active Directory.
1166115 - 5.0.0 5.0.2
Repost		 Issue: The Move To and Copy To buttons are disabled in the desktop utility.
1167742 - 5.0.0 5.0.2
Repost		 Issue: MfeEERM.exe crashes when removable media formatted with NTFS is mounted in OS X and file amendment operations take place.
1175791 - 5.0.0 5.0.2
Repost		 Issue: Windows Explorer closes when you try to change encrypted optical media that have been write protected.
1128194 - 5.0.0 5.0.2
Repost		 Issue: Dates on events from FRP are incorrect when queried in ePO.
1137534 - 5.0.0 5.0.2
Repost		 Issue: Files with Chinese, Korean, or Japanese file names cannot be successfully copied from an encrypted removable media device via the offsite application on a system without FRP installed.
1131281 - 5.0.0 5.0.2
Repost		 Issue: Multiple files with similar names fail to copy to removable media Optical Drives (CD/DVD). The hotfix prevents the removal of white space at the end of a file name.
1013424 KB87756 5.0.0 5.0.2 Issue: A container upgrade to support files greater than 4 GB can fail when the removable media device has been initialized with FRP 4.3 (GA) or earlier. Although there is no error message to show the failure, the upgrade message is shown to the user repeatedly when the device is inserted.
1130810 KB86959 5.0.1 5.0.2 Issue: System crash (blue screen) occurs after you start WebMER to collect data for FRP or Auto Detection on systems with FRP 5.0.1 installed. The issue occurs when running the fltmc.exe command.
- KB86009 5.0.0 5.0.2 Issue: Device Guard support on Windows 10.

NOTE: Previously resolved by FRP 5.0.1 HF1150417.
1119226 KB86713 5.0.0 5.0.2 Issue: A Windows runtime error for MfeEfCore.exe is displayed during startup. The Microsoft Visual C++ Runtime error is seen on the desktop when a user tries to open the FRP Console: Faulting application name: MfeFfCore.exe, version: 5.0.0.243.

NOTE: Previously resolved by FRP 5.0.1 HF1150417.
1127607 KB87122 5.0.0 5.0.2 Issue: Unable to read data from a Checkpoint Encrypted USB device on systems with FRP installed. FRP blocks read access to the Checkpoint Encrypted USB media.

NOTE: Previously resolved by FRP 5.0.1 HF1150417.
1132639 KB87141 5.0.0 5.0.2 Issue: System crash (blue screen) on systems with Kaspersky Endpoint Security 10 after you upgrade to FRP 5.0.1.

NOTE: Previously resolved by FRP 5.0.1 HF1150417.
1122411 KB87048 5.0.0 5.0.2 Issue: Could not open x:\file_name. (Randomly seen when you open or save Excel files to a network share.)

NOTE: Previously resolved by FRP 5.0.1 HF1150417.
- KB86964 5.0.1
5.0.0		 5.0.1/5.0.0
Repost		 Issue: The product development team has identified that in certain error conditions, internal debug information could be written to the Orion log file that is not in line with recommended practices.
111786
111945		 KB86547 ENG
5800		 ENG
5900		 Issue: Encrypted USB device access and initialization are severely delayed when VirusScan Enterprise (VSE) Anti-Malware Scan Engine 5.8.00 (5800) is installed.
Workaround: A solution has been implemented in DAT 8090 and later.
1098804 KB86497 5.0.0 5.0.1 Issue: FRP 5.0.x clients are unable to initialize a USB device when configured in Offsite Access Mode. The following errors display when you initialize a Removable Media device: Initialization failed! Generation of the automatic recovery data has failed.
1187245
 - 5.0.0 - Issue: Events are not generated and sent from a Mac client to ePO on a McAfee Agent (MA) 5.0.x managed system.
Workaround: Revert to MA 4.8 Update 3 on Mac OS X systems.
- KB81828 4.3.0 Expected behavior Issue: When you upgrade Endpoint Encryption for Files and Folders (EEFF) 4.x ePolicy Orchestrator (ePO) extension to the FRP 5.0 help extension, you see the following error (using EEFF 4.2 and FRP 5.0 as an example): "Cannot upgrade extension eeff_help to version 5.0.0.010 because version 420.45 is already installed."
The error occurs because of a change in the extension version convention adopted from FRP 4.3.0 onwards. This issue cannot be fixed; implement the workaround.
Workaround: Remove the EEFF extension and check in the FRP extension. See the related article for details.

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Non-critical Server Issues (Windows)
Reference Number Related
Article		 Found
Version		 Fixed
Version		 Issue Description
1260906
1263728
1262772		 - 5.0.9 5.0.10 Issue: When FRP is not in sync with the McAfee ePO user cache, the system displays this error message:
"The currently selected user is not valid."
1246663 - 5.0.6 5.0.10 Issue: Failed to upgrade FRP keys, when there are more distinct InternalNetBiosServerIDs than there are registered Active Directory servers.
1264622 - 5.0.6 5.0.10 Issue: When reimporting a user personal key that exists, the system shows an incorrect Server Task Log
message.
1256323
1260386
1261806		 KB91120 5.0.6 5.0.9
Hotfix
1261968		 Issue: Unable to import keys to ePO 5.10.0.
Changes in the default cryptographic provider supplied with ePO 5.10.x prevent the import of FRP keys on ePO 5.10.x.

Resolution: FRP 5.0.9 HF1261968 provides a solution for this problem. But, it also adds some restrictions around different combinations of FRP and ePO that can be used for key import or export. See the Related Article for details.
1258124 - 5.0.8 5.0.9
Hotfix
1261968		 Issue: Quick Find does not update the item count displayed at the bottom of the keys page.
1251874 - 5.0.7 5.0.9 Issue: The FRP Role Description in the FRP Role Settings page in ePO is discarded after the ninth role, and the description is set in sequence from the first role.
1251860
1253990		 - 5.0.8 5.0.9 Issue: The FRP preconfigured query in ePO shows duplicate FRP properties columns.
1258382 - 5.0.8 5.0.9 Issue: The sort functionality does not work on the screen where User Personal Keys (UPK) are unassigned.
1258383 - 5.0.8 5.0.9
 		 Issue: FRP server task configuration is overwritten with default configuration values when you upgrade to FRP 5.0.8.
1253591 - 5.0.7 5.0.8 Issue: Unable to search by key GUID within the keys page.
1250416  - 5.0.6 5.0.8 Issue: Grant Keys policy show in ePO 5.10.0 after FRP install or upgrade to FRP 5.0.6 or 5.0.7.
1246399 - 5.0.6 5.0.8 Issue: User key assignment is removed when users are present in both registered and unregistered Active Directory (AD) servers.
1232874 - - 5.0.8 Issue: Keys cannot be exported in batches larger than 1500.
1246315  - 5.0.6 5.0.8 Issue: UPKs (User Personal Keys) are not upgraded by the FRP upgrade task.
1235865 KB90534 5.0.5 5.0.7 Issue: User Personal Keys (UPK) generated by FRP 5.0.x are not available after you export from one McAfee ePO server to another. Imported UPK cannot be assigned via the ePO console, as the option is grayed-out.
1222018 KB90308 5.0.4 5.0.6 Issue: Delays experienced when Distributed File System (DFS) network share views are refreshed, either manually or by system activity.
1216685 - 5.0.3 5.0.5 Issue: When a User Personal Key is converted to a regular key and then assigned to a client system, the key is not delivered to the client.
1201063
1201120		 KB89695 5.0.3 5.0.4 Issue: An unknown error has occurred message seen in various scenarios in ePO 5.9.
1189402 - 5.0.2 5.0.4 Issue: servertask.SyncCRL error message is generated in the ePO Orion.log by Removable Media Encryption, if a duplicate entry is added to the Certificate Revocation List.
1209218 - 5.0.3 5.0.4 Issue: [Enhancement] SQL optimizations in ePO database stored procedures has been improved.
1186820 - 5.0.3 5.0.4 Issue: User Personal Keys are not loaded correctly, if the user has been removed from Active Directory multiples times, or moved from one AD group to another multiple times.
1210437 - 5.0.3 5.0.4 Issue: User Personal Keys (UPK) cannot be removed, when the user is removed from the system and removable authentication with UPK is disabled.
1187645
1188430		 - 5.0.1 5.0.3 Issue: A delay is incurred when you perform a right-click action in Windows File Explorer to open the File Explorer context menu.
1174699 - 5.0.0 5.0.2 Issue: User keys and token data is not available if the PC is not connected to the network, but key caching is enabled.
1137905 - 5.0.0 5.0.2 Issue: Encryption temp and Lock files (.lock) remain on a network location where a location-based Policy enforces encryption with a User Personal Key (UPK) specified as the encryption key.

NOTE: Locations encrypted with a Regular key, do not experience this issue.
1137087 - 5.0.0 5.0.2 Issue: Text file contents that reside on a local drive are sometimes replaced by the content of another file. This issue has only been reported on systems that have configured a location-based encryption policy with a User Personal Key (UPK) specified as the encryption key.
1126006 - 5.0.1 5.0.2 Issue: [Localization] Several strings that were added in FRP 5.0.1 were not translated and so display in English in non-US English locales.
1120570 - 5.0.1 5.0.2 Issue: [Localization] Some English strings changed in FRP 5.0.1 (that are not translated), continue to show the original FRP 5.0.0 text in non-US English locales.

Details:
In ePO navigate to File and Removable Media Protection 5.0.1, FRP Policy Settings, Authentication, Encryption Key Options.
The following English strings have been changed since the FRP 5.0 release:
  • Key use inactivity (system unlocked)
  • Key use inactivity timeout (system unlocked)
The equivalent translated strings for (DE, FR, ES, JP) have not yet been updated. The strings are translated according to previous FRP 5.0 English text and have yet to be updated to reflect the 5.0.1 EN string change.
1120574 - 5.0.0 5.0.2 Issue: [Localization] Translation error in German.

Details:
After you log on to the ePO console on a German operating system, navigate to File and Removable Media Protection 5.0.1. Then click FRP Policy Settings, Authentication, Encryption Key Options [File and Removable Media Protection 5.0.1 FRP-Richtlinieneinstellungen > Authentifizierung > Verschlüsselungsschlüssel-Optionen]

NOTE: The German translation for McAfee Tray is incorrect in the given context.
1100786 - 5.0.0 5.0.1 Issue: [User Interface] The Location Based Protection policy page shows enabled elements when Admin has permission to view only.
1102154 - 5.0.0 5.0.1 Issue: [User Interface] The ePO page shown for Administrator led Removable Media Recovery is not cleared when the user navigates away from the page. It displays retained data the next time the page is accessed in a session.
1100015 - 5.0.0 5.0.1 Issue: [Optical Media] When you assign an Optical Media policy using Policy Assignment Rules, this policy does not always override the default policy.
Workaround: Ensure that required system-assigned policy is in place for Optical Media.
1090874 - 5.0.0 5.0.1 Issue: [Policy] When you specify a folder path in location-based Protection policy settings page, delimiters backslash and forward slash (\ and /) behave differently.
1262335 KB91127 - - Issue: FRP logon issues when you use step-up authentication. Causes unexpected behavior after moving a client system from one ePO server to another.
Workaround: See the Related Article for details.
1241663 - 5.0.1 - Issue: Already hidden Grant Key policy type becomes temporarily visible after you upgrade to FRP 5.x.

NOTES:
  • Does not affect any FRP functionality.
  • The issue self-resolves 15–30 minutes after the upgrade.
1256323 - 5.0.6 - Issue: Unable to import keys into ePO 5.10.
1158545 KB87894 5.0.2 - Issue: Deployment of FRP 5.0.2 to Windows 2008 R2 (64-bit) fails when deployed via ePO in a Terminal Server environment.
Workaround: Install FRP 5.0.2 locally on the server using the MSI package.
1153159 KB87674 5.0.1 - Issue: Administrator is unable to edit a File and Removable Media Protection Policy after you exempt a device that ends with a backslash (\).
Workaround: Do not add a device exclusion that end with a backslash.
1118476 - 5.0.1 - Issue: A custom recovery message that is configured as part of Removable Media policy is also shown for (but not relevant to) Optical Media 5.0.1.
1216685 - 5.0.0 - Issue: [ePO] If a User Personal Key (UPK) is converted into a regular key and then assigned to a client system, the key is not delivered to the client.
1217526 - 5.0.0 - Issue: When you try to add a second location-based policy for the same cloud provider, the following error message is displayed:
The following cloud sync folder was specified more than once.
Although this behavior is expected, when you dismiss the error, the ePO page displays a constant "Loading..." message; the previous page is never displayed.
1153339 - 5.0.0 - Issue: The Grant Keys Policy is visible briefly after you upgrade the extension from 5.0.0/5.0.1 to 5.0.2.
1105341 - 5.0.0 - Issue: OneNote is not supported when used with Cloud Sync folder encryption policy. Example error that Microsoft OneNote could display:
OneNote cannot access the notebook cache file. It may be corrupted. OneNote will restart and create a new cache file. Error code: 0xE000013C
1052162 - 5.0.0 ePO
Limitation		 Issue: Running the FRP upgrade task might fail if the AD server connection to ePO is broken.
Workaround: After you re-establish AD server connection, ensure all ePO services are restarted.
888565 - 4.3.0 - Issue: Policy filtering does not work when you import keys with admin levels from EEFF 3.x if the same set of keys was imported earlier.
843165
843164		 - 4.3.0 - Issue: When a Global Admin creates a duplicate of an existing FRP role on the FRP Roles Settings page, no error is reported.
811777 - 4.3.0 - Issue: When you access any item of the pie chart in the Protected Device reports, non-localized text appears unexpectedly on the FRP Dashboard screen.
1245915 KB90730 5.0.8 Expected behavior Issue: FRP does not support encryption and decryption of files and folders that are case sensitive.
901597 - 4.3.0 Expected behavior Issue: [ePO 5.x] When you use the ePO Policy Comparison feature, the FRP default local Key is shown as [Value is Blank].
Explanation: The field that shows the blank value is used to hold the unique identifier (GUID) of the key. But, no GUID is stored for a "Default Local Key" (DLK) and so the value displayed is blank.
893609 - 4.3.0 Expected behavior Issue: FRP Key Management does not allow chevron characters (< and >) for FRP Key names.

Non-critical Client Issues (Windows) 
Reference Number Related
Article		 Found
Version		 Fixed
Version		 Issue Description
1247936 - 5.0.6 5.0.10 Issue: Remote desktop connection crashes when connecting to another remote session.
1259363 - 5.0.7 5.0.10 Issue: With ENS 10.6.1 installed with FRP, on some systems the logon screen is not displayed after a system restart.
1246674
1244482		 - 5.0.6 5.0.9 Issue: [Localization] McAfee® branding is not displayed in the removable media authentication dialog in non-English locales.
1255928 - 5.0.5 5.0.9 Issue: [Localization] Initialization of optical media with an offsite browser fails with an application error (MfeRmdApp.exe) on Japanese locales.
1241220 KB90719 5.0.0 5.0.8 Issue: Authentication to FRP to access the encryption keys on a client fails, when the user name includes Unicode (wide characters). The following error is displayed when the logon attempt fails. "The currently selected user is invalid".
1230732 - 5.0.3 5.0.8 Issue: Removable media automatically unlocks with non-preferred methods.
1242555  - 5.0.5 5.0.8 Issue: The computer screen remains on a black screen for about one minute when the computer resumes, after you unlock the screensaver.
1242391 - 5.0.5 5.0.8 Issue: Unable to create an encrypted CD, DVD, or ISO.
1228793 - 5.0.5 5.0.7 Issue: File operations initiated on a network share from the command prompt or from batch files, fail. The following error is returned: "The system cannot find the file specified."  The problem is seen when you use a relative path such as Z:\> type test.txt
Workaround: Use an absolute path which includes the root directory in the path. For example, Z:\> type \test.txt
1233535
1242705		 KB90647 5.0.2 5.0.7 Issue: App-V applications fail to correctly start after you upgrade from FRP 4.3. No graphical user interface is shown, but the app is listed in the Windows Task Manager. Adding the apps to the FRP IconOverlayBlackList fails to resolve the problem.
1219914 - 5.0.3 5.0.7 Issue: Increased CPU utilization when you enforce Location-based policies on NetApp shares with spaces in folder names.
  • 4% seen when it is a mix of folders with and without spaces.
  • 10% seen when it is only folders with spaces.
1239050
1232904
1230278
1229783		 - 5.0.3 5.0.7 Issue: FRP events are not processed when actions are performed on a device connected to a computer that has a mapped drive.
The following FRP-generated events are not processed by ePO:
  • 20559: Removable Media Authentication Event (Info) 
  • 20508: Optical Media Ejection Event (Info)
1230966 - 5.0.5 5.0.7 Issue: Recovery of media fails because the challenge code is not accepted, with the message "No match found". 
1232561 - 5.0.2 5.0.7 Issue: The system becomes temporarily unresponsive after you try to add files to encrypted optical media. 
1229802 - 5.0.5 5.0.6 Issue: Internal files used during encryption and decryption are sometimes left visible on the desktop.
1222452 - 5.0.5 5.0.6 Issue: Applying decrypt on a location-based policy, leaves read-only files encrypted.
1231063 - 5.0.5 5.0.6 Issue: User is unable to initialize a token when using the "no password" initialization method.
1227531
1233791		 - 5.0.5 5.0.6 Issue: Encrypted files at the root of a USB drive do not display the padlock icon.
1225941
1226579		 - 5.0.5 5.0.6 Issue: FRP defaults to incorrect protection level when keys associated with removable media policy are not available.
1216605 - 5.0.3 5.0.6 Issue: FRP is unable to process events captured on some 64-bit clients.
1224455
1225028		 - 5.0.4 5.0.6 Issue: Unable to open Visio files opened from a mounted SharePoint share.
1224110 - 5.0.3 5.0.6 Issue: System crash or blue screen. FRP and DLP consume too much memory when you try to determine encryption status of large files.
1222018 KB90308 5.0.4 5.0.6 Issue: Significant delays when opening a file with a padlock icon that resides on a Distributed File System share.
1182723 - 5.0.3 5.0.6 Issue: System keys are not available to the user after logging off and logging back on.
1220818 KB89999 5.0.3 5.0.6 Issue: Google Drive File Stream treated as removable media and set to read-only when some removable media policies are applied.
Workaround: See article for details.
1207710
1211891		 - 5.0.3 5.0.5 Issue: Users unable to authenticate when the system connected to child domain.
Resolution: Support now provided in FRP 5.0.4 for operating system token authentication when system connected to child domain.
1214362 - 5.0.3 5.0.5 Issue: File decryption fails on system that has Kaspersky anti-virus installed.
1209601 - 4.3.1 5.0.5 Issue: Case insensitive file access leads to some clients losing their Internet connectivity when FRP is installed.
1219391 - 5.0.3 5.0.5 Issue: The stability of a few systems is impacted when running low on resources. Systems that incur a system crash (blue screen) point to FRP. The crash dump report points to FRP files: MfeEEFF and MfeEEFF.sys.
1215835 - 5.0.2 5.0.4 Issue: A blue screen (system crash) might occur, when you copy a file to an encrypted folder, if the folder path has a specific format (for example a missing backslash '\').
1207786 - 5.0.3 5.0.4 Issue: Access to mapped drives is slower when you use Clustered Windows Server 2012 shares.
1203895 - 5.0.3 5.0.4 Issue: Unable to use the FRP console for 3–5 minutes, after it starts.
1202232 - 5.0.3 5.0.4 Issue: An encrypted picture file that is saved to a network location under a specific use case, does not load.
1203381 KB89748 5.0.2 5.0.4 Issue: Files are potentially getting corrupted, after running an on-demand scan (ODS), by VirusScan Enterprise (VSE).
1191364 - 5.0.2 5.0.4 Issue: The Windows Component Cleanup Task does not complete successfully on Windows 10, with FRP installed.
1171406 KB89701 5.0.0 5.0.4 Issue: When you use the offline browser (FRP not installed), to view encrypted removable media content, the capitals of the file names and extensions are not retained. This problem exists in FRP 5.0 to 5.03. The files affected use the 8.3 file naming convention.
1204086 - 5.0.3 5.0.4 Issue: Incorrect message is displayed during device initialization.
During the initialization process to encrypt a USB, the Initialize option is grayed out until it reaches the point Restore Data to New Volume. Then the Initialize option is incorrectly made available to the user. If the user clicks this option during the initialization, it interrupts or stops the initialization process, and the user must reinsert the USB device and restart the initialization process.
1210623 - 5.0.3 5.0.4 Issue: Failure to edit Word documents on Removable Media devices in some scenarios. The following error is reported during a save:
Word cannot complete the save due to a file permission error.
1210627 - 5.0.3 5.0.4 Issue: The Removal Media authentication prompt takes a long time to prompt.
1209721 - 5.0.3 5.0.4 Issue: After an upgrade of FRP from 5.0.2 to 5.0.3 completes, the McAfee Agent 5.0.x notification area icon is closed abruptly.
1196492 - 5.0.2 5.0.4 Issue: Exempted USB devices have files incorrectly tagged as read-only, which prevents changes.
1188047 - 5.0.2 5.0.4 Issue: Invalid Password error message generated by Removable Media Encryption, if removable media volume has been previously initialized in Non-FIPS mode, before enabling FIPS mode.
1196568 - 5.0.3 5.0.4 Issue: SD cards prompt for removable media protection initialization on every insert.
1195683 - 5.0.3 5.0.4 Issue: [Localization] Incorrect French translation causes a crash in Windows Explorer, when you access the properties of a file.
1197659 KB86791
KB89332		 5.0.0 5.0.4 Issue: [Enhancement] Support for OneDrive.exe Sync folder location.
1182530 - 5.0.0 5.0.4 Issue: [Enhancement] Increase in the maximum string length of file paths, from 260 characters to 32768, when using removable media protection.
1204565 KB89888 5.0.0 5.0.4 Issue: [Enhancement] ATOS (Siemens) CardOS 5.3 and 4.4 smart card, added to the list of supported tokens.
1147399 - 5.0.0 5.0.3 Issue: After a user profile is deleted and re-created, FRP keys are prevented from loading.
1166112 - 5.0.0 5.0.3 Issue: Removable Media Auto Unlock function does not function at every instance when the user logs off and later back on again, if the USB device remained connected between the session.
This issue is observed when a Removable Media policy is configured to enforce or allow Offsite Access Encryption and when the USB device is initialized.
1181100 - 5.0.0 5.0.3 Issue: Systems Keys are unavailable after resuming from Hibernate or Sleep.
1182738 - 5.0.0 5.0.3 Issue: Similar folder names do not appear in the FRP CD/DVD/ISO Creator Choose list.
1181593 - 5.0.0 5.0.3 Issue: Delay incurred when a user performs a right-click to open the context menu with FRP installed.
1185239   5.0.2 5.0.3 Issue: Firefox automatic update functionality process fails when FRP is installed.
1171406 - 5.0.0 5.0.2
Repost		 Issue: Case-sensitive file names are not retained if only uppercase is used for optical Media.

NOTE: This issue relates to offline browser for optical Media. A new investigation was undertaken post FRP 5.0.2. See the new entry above which has the same reference but related to Removable Media.
1137861 KB87286 5.0.1 5.0.2 Issue: Oracle client fails to install on systems that have File and Removable Media 5.0.1 installed.
1138315 - 4.3.1 5.0.2 Issue: Removable media policy is not applied correctly. The client downloads the policy but only applies the CD/DVD part of the policy.
1120979
1100862		 - 4.3.1 5.0.2 Issue: Network printer filtering fails when you perform a network printer search using QDS after you install FRP.
1143450 - 5.0.0 5.0.2 Issue: Removable media upgrade fails from EEFF 3.2.8.2 to FRP 5.0.0.243. After the upgrade, the Data on the USB device is not accessible. The following error is displayed during the upgrade process: Upgrade Failed.
1012749 - 4.3.1 5.0.2 Issue: A removable media device initialized on FRP 4.3 or earlier and upgraded to include the security enhancement update (ref: KB83095) becomes inaccessible after a password recovery operation.
1117954 - 4.3.0 5.0.2 Issue: Encrypted files cannot be saved when a Windows search operation is in progress.
1121075 - 5.0.0 5.0.2 Issue: Intermittent key loading failure results in inability to initialize removable media.
1132803 - 5.0.0 5.0.2 Issue: MfeFfCore.exe crash occurs intermittently on systems running Polish locale.
1133333 KB87285 5.0.0 5.0.2 Issue: The 'Modified Time' of encrypted files changes at every policy enforcement when protected by a location-based Protection policy with a User Personal Key.
1134884 - 5.0.0 5.0.2 Issue: Multiple logon and logoff operations when a removable media device is inserted, can result in a failure to read the encrypted drive.
1136263 KB88292 4.3.1 5.0.2 Issue: Unmounting of WIM images fails when FRP is installed on the client.
1141815 - 5.0.0 5.0.2 Issue: File Explorer becomes unresponsive when multiple USB devices are used on a system.
1130081 - 5.0.0 5.0.2 Issue: Authentication mechanism for removable media is not appropriately selected following a scenario such as ‘User A logging off/ User B logging on’ for the subsequent user (User B).
1133108 KB87047 5.0.0 5.0.2 Issue: Unable to access C$ share remotely using host name. An "Access Denied" error is displayed when accessing the administrative share (C$) using the host name on systems with File and Removable Media 5.0.0/5.0.1 installed.
1134900 - 4.3.1 5.0.2 Issue: Post installation of FRP on a Windows 10 system (as a local admin user), Microsoft Edge fails to open.
1147200 - 5.0.0 5.0.2 Issue: FRP keys might fail to load following a User A log off/User B logon sequence for the subsequent user (User B).
1148883   5.0.0 5.0.2 Issue: Auto unlock mechanism for a removable media device does not function appropriately when a removable media device is inserted before the system is booted.
1150013 - 5.0.1
HF1150417		 5.0.2 Issue: When you initialize a USB device for offline access and opt to preserve files previously on the device, if the device is then accessed offsite, the files are read only and cannot be updated.

Workaround: After initialization, tag the preserved files as not read-only while still onsite.
1121871 - 5.0.0 5.0.1 Issue: Logging component introduced in FRP 5.0.0 is not signed correctly and is reported by other McAfee products in the Windows system event log as event ID 514.

Windows event 514 records the following warning generated by the mfehidk component:

“Process **\MfeFfCore.exe pid (xxxx) contained unsigned or corrupted code and was blocked from performing a privileged operation with a McAfee driver.”
1101430 - 5.0.0 5.0.1 Issue: [Cloud] When you use Cloud-based encryption with Dropbox for Business, if Protection Level Allow Encryption is selected, the encrypted folder is not created correctly.
1100203 KB86063 5.0.0 5.0.1 Issue: [Removable Media] Unable to carry out recovery in an offsite system if the Removable Media is initialized with Key only.
Workaround: Recover device in the onsite system.
1099872 - 5.0.0 5.0.1 Issue: [Optical Media] Recovery option for Optical Media is displayed but not functional.
Workaround: Ignore the recovery option for CD/DVD/ISO.
1098677 - 5.0.0 5.0.1 Issue: [Windows 10] Failure to initialize Removable Media devices when you use Remote Desktop to access a system.
1100036 - 5.0.0 5.0.1 Issue: Explicit encrypt and decrypt context menu options must not be accessible from cloud sync folders.
1118627 KB86598 5.0.0 5.0.1 Issue: [Removable Media] After you try to authenticate to a Removable Media device multiple times, the device might become unresponsive and fail to authenticate until the system is restarted.
1068409 KB86583 4.3.1 5.0.1 Issue: Unable to save a Microsoft Office 2010 Word document after you install FRP 4.3.1 Hotfix 1036542 (build 4.3.1.130) with the Removable Media policy option Enforce Encryption enabled. The issue is observed when you edit a pre-existing file that is encrypted by File and Removable Media Protection. The following error is displayed when opening/saving a Microsoft Word (.doc) document: Word cannot complete the save due to a file permission error.
1058764 KB84776 4.3.1 5.0.1 Issue: When a removable media device contains its own external locking mechanism Eject Events are not generated correctly, and are prevented from being reported and displayed in McAfee ePolicy Orchestrator (ePO).
1105378 - 4.3.1 5.0.1 Issue: [Localization] The Japanese translation of the password alert message is incorrect. The alert is displayed to the user when setting Removable Media password when the entered password is not compliant with password rule set in policy.
"The password supplied must not contain the user’s full name or parts of the user’s account name that exceed 2 consecutive characters" The Japanese translation of this string incorrectly informs user that 2 consecutive characters are rejected."
1084104 - 4.3.1 5.0.1 Issue: [Localization] String is truncated on Drive Password dialog in French locale. The label next to the password entry field is truncated and shows “Mot de” rather than “Mot de passe”.
893355 - 4.3.0 5.0.1 Issue: [McAfee DLP Endpoint] On a client with McAfee DLP Endpoint 9.3.x and FRP, tag loss occurs when a tagged encrypted file is edited and closed.
1038482 - 4.3.0 5.0.1 Issue: Windows Explorer becomes unresponsive when you right-click on an FRP encrypted file on systems with McAfee DLP Endpoint 9.4.
1256298 - 5.0.8 - Issue: Encrypted Office documents are not listed in the Office file browser dialog, when the Microsoft Files On-Demand feature is enabled.
1241538 - 5.0.0 - Issue: IconOverlayBlacklist is ignored if cloud sync providers are installed.
1215003
1215008		 - 5.0.4 - Issues: No FRP tray menu items are displayed on client systems with FRP 5.0.4 and:
  • MA 5.0.3.272
  • MA 5.0.4.283
1217527 - 5.0.0 - Issue: [Dropbox] When a location-based policy is applied to the Dropbox cloud provider, some context menu actions added to the Windows File Explorer by Dropbox, no longer function.
Context menu items that fail include:
  • View on Dropbox.com
  • Copy Dropbox link
  • Version History
  • View Comments
1217531 - 5.0.0 - Issue: [Dropbox] Potential duplicate files appear in the client Dropbox sync folder, when FRP is installed. This issue occurs after cloud files have been encrypted by another client system that already has FRP installed.
1217524 - 5.0.0 - Issue: [Dropbox] When a location-based policy is a Dropbox cloud provider and the padlock icon visibility is enabled, the Dropbox notification tray might display the following error message:
Please reinstall Dropbox to fix all your syncing icons!
1218151 - 5.0.0 - Issue: [Dropbox] When location-based encryption policy for a Dropbox cloud provider is assigned to a client system, new files synced to the client are not encrypted until one of two actions. A new file is encrypted when either the next local enforcement occurs, or the file is updated locally.
- - 5.0.0 - Issue: [Dropbox] Error message displayed when a location-based policy for the Microsoft OneDrive cloud provider, is assigned to a client's existing encrypted files, in the OneDrive sync folder. OneDrive displays the following notification message: A file name contains characters that aren't allowed.
- - 5.0.3 - Issue: No Icon overlays are present on root of cloud sync folder.
1151764 - 5.0.1
HF1150417		 - Issue: After you apply an Enforce Encryption (offsite access) policy, when you copy files from an unencrypted USB device to the system, the files retain RO (read-only) attribute.
1101797 - 5.0.0 - Issue: FRP client might not work directly with encrypted Office 2013 files in the OneDrive sync folder after the latest updates to Office and OneDrive have been applied to a Windows 10 system.

Workaround: Associate the OneDrive sync folder to a driver letter using the subst command: “subst X: <onedrive_sync_folder>”, and save Office files to the cloud via this mapped drive. Files are then accessible via Office 2013 applications and encrypted according to the policy in the OneDrive sync folder.
1059430 - 5.0.0 - Issue: FRP keys assigned by operating system token might not always be available when switching between logged on Windows users.

Workaround: Select "FRP Logon" from the McAfee tray, then cancel the logon screen to reload operating system token keys.
1079361 KB86048 5.0.0 - Issue: Copy Paste/Drag Drop/Cut Paste of Encrypted files to Outlook mailbox fails when Outlook is added to the FRP blocked process list.
1096258 - 5.0.0 - Issue: When you use Dropbox screenshot capture facility, images are delivered to the cloud unencrypted even if encryption policy is in place.
1101504   5.0.0 - Issue: Unable to authenticate when you use PowerISO on Windows 7 64-bit to access an encrypted ISO image file.
Workaround: When you access ISO images on Windows 7 64-bit, use alternative tool (for instance, MagicDisc or Daemon Tools).
1101815 KB86061 5.0.0 - Issue: Windows 10 application-based policy occasionally causes an application to fail to save a new file.
Workaround: Retrying the file save usually resolves the issue.
1098471 - 5.0.0 - Issue: [Removable Media] When multiple users are logged on to a Windows system and a USB device is inserted, device initialization prompt might not appear even if RM encryption policy is in place.
Workaround: Open the FRP console and manually trigger initialization.
1114708 KB86597 5.0.0 - Issue: Permission Error when you save Microsoft Office 2013 files on shared network drives using IP address based URL rather than host name URL when an Application-Based Protection rule is applied to Office applications.
Workaround: Access network locations using FQDN rather than IP address.
1148704 - 4.3.1 - Issue: When the encryption key associated with an Application-based protection policy for .txt files is changed, it requires a restart for the policy to start using the updated encryption key.
1149678 - 4.3.1 - Issue: Encrypted .docx files are not accessible when the encryption key associated with the application-based protection policy is changed.
1157138 - 4.3.1 - Issue: Unable to access Excel files in the unencrypted area of the USB device after authentication with the Enforce Encryption (offsite access) policy is applied.
1145974 KB74299 4.3.1 - Issue: When you open an encrypted PDF file with Acrobat Reader 10.x and later, the following error is displayed: There was an error opening this document. Access denied.
Workaround: See article for details.
879582 - 4.3.0 - Issue: Authentication fails in an offsite system when a user inserts two USB devices protected with offsite access options, one in FIPS mode and another in non-FIPS mode.
884609 - 4.3.0 - Issue: On safe ejection of a Removable Media Protection media from the context menu, occasionally the eject event for Removable Media is not generated.
891587 - 4.3.0 - Issue: CD/DVD insert and eject events are not generated when the client is accessed through Remote Desktop.
883458 - 4.3.0 - Issue: Initialization of USB devices cannot be canceled during data restore phase with a full device policy.
641407
629366		 KB72752 4.3.0 - Issue: Specific to Office 2010, unable to open Excel files present in the (optional) unprotected part of the removable media device when the Enforce Encryption option with Offsite access is enabled.

Workaround: See the related article.
955338 - 4.3.0 - Issue: With Outlook 2013, if Outlook.exe is added to the blocked process list, files attached by being dragged into an email message are decrypted. Files attached via Copy/Paste remain encrypted as expected.
Workaround: To ensure that files remain encrypted, attach via Copy/Paste.
908120 - 4.3.0 - Issue: In a XenDesktop environment, the initialization pop-up message for Removable USB Media might not appear when the Allow OR Enforce Encryption with Offsite access policy is applied using Policy Assignment Rule (PAR) to users.
Workaround: Use the Initialize Media option available through the McAfee console on the client.
897421 - 4.3.0 - Issue: [McAfee DLP Endpoint] On a client with McAfee DLP Endpoint 9.2 Update 2 and FRP, encrypted tagged files are blocked when the Email Protection policy rule is set to block only "not encrypted" tagged files.
896143   4.3.0 - Issue: [McAfee DLP Endpoint] On a client with McAfee DLP Endpoint 9.3.x and FRP, fallback is not enforced when using a Removable Storage Protection Rule (RSPR). The FRP file extension policy excludes the file extension (Sandbox systems only).
622417 - 4.3.0 - Issue: [McAfee DLP Endpoint] When using the Encrypt action in a File System Protection Rule (FSPR) in McAfee DLP Endpoint, the user can still decrypt a file on a network share if the FRP Decrypt option is enabled for the user.
579086 - 4.3.0 - Issue: [McAfee DLP Endpoint] File extension encryption rules are overridden by the McAfee DLP Endpoint Removable Storage Protection Rule (RSPR).
894257 - 4.3.0 - Issue: Excel files cannot be saved when the file size exceeds the file size limiting option in the encryption options policy.
Workaround: Use the Save As option.
893706 - 4.3.0 - Issue: In the absence of Recovery key, the User Local Key (ULK) and the Default Local Key (DLK) are not unloaded after Key Cache expires.
892910 - 4.3.0 - Issue: Self-extractor files (.exe and .cab) are encrypted when they are placed under an encrypted folder.
893994 - 4.3.0 - Issue: A self-extractor created within an encrypted folder with Windows User access control enabled cannot be accessed with User access control disabled.
672789 - 4.3.0 - Issue: Encrypted image files cannot be edited and saved using the Microsoft Office Document Imaging software.
811370 - 4.3.0 - Issue: Folder encryption policy is not enforced on hidden public folders.
812538 - 4.3.0 - Issue: When a plain text file is copied/pasted to a folder that contains an encrypted file with the same name, a padlock icon is incorrectly displayed on the copied plain text file.
813349 - 4.3.0 - Issue: No notification is displayed to the user when accessing an encrypted Microsoft Office Access Application file over network share when the key is not available.
815338 - 4.3.0 - Issue: Padlock icons are not displayed when a Send To operation is performed on encrypted files from network to system mapped drive.
797185 - 4.3.0 - Issue: An empty folder gets created when a drag-and-drop operation is performed on an encrypted folder whose key is not available. On copying the folder the following error displays: The specific folder is encrypted, but the user is unable to decrypt it.
592198 KB69865 4.3.0 - Issue: Unable to save a Microsoft Office file in an encrypted folder over the network if the file extension is excluded from encryption.
Workaround: Exclude the .docx and .tmp file extensions in the File Extension Exclusions policy.
891583 - 4.3.0 - Issue: On a Network share, some files are not encrypted in a plain text folder when an encrypted folder of the same name is merged with it.
948839 - 4.3.0 - Issue: On Windows 8 and 7 (64-bit), trying to create a key store for local keys on an FRP encrypted removable media device fails with the following error:
Wizard has encountered a problem and has stopped
948750 - 4.3.0 - Issue: On Windows 8.1, unable to read image files when mounting an FRP-protected USB to a folder in the system drive through Windows Disk Management.
896144 - 4.3.0 - Issue: [McAfee DLP Endpoint] On a client with McAfee DLP Endpoint 9.3.x and FRP, fallback is not enforced when using an RSPR and encrypted files are copied to an uninitialized USB device.
1019726 - 4.3.0 - Issue: Recovery operation for a USB device encrypted with an earlier version cannot be performed on an FRP client before the upgrade process has completed.
Workaround: Recover the system and change the authentication credentials on a client with a previous version of EEFF/FRP installed, before trying the upgrade on an FRP client.

NOTE: When a recovery password/certificate is required, a recovery operation can be performed on an offsite system (without EEFF/FRP installed).
1013730 - 4.3.0 - Issue: When extracting files in the protected removable media container in offsite mode, a pop-up message to save changes displays even if the file was not edited.
951332 - 4.3.0 - Issue: Local keys created at the client with a time-out period are still viewable in the Available keys list on the client after the time-out period has been reached.
897950 - 4.3.0 XenDesktop
Limitation		 Issue: XenDesktop session accessed through an online plug-in is interrupted if you paste data greater than 20 MB from a client drive to the USB device.

NOTE: This issue is not related to FRP and is seen even without FRP installed. This issue occurs only when a Citrix XenDesktop session is spawned using the online plug-in.
1098511 - 5.0.0 Expected behavior Issue: FRP System-assigned keys do not automatically unload after a configured key use inactivity timeout expires.
1077162 - 5.0.0 Expected behavior Issue: Windows 10 native PDF viewer integrated into Windows Edge browser cannot open FRP encrypted documents.
Workaround: Use a standalone PDF viewer.
1091080 - 5.0.0 Expected behavior Issue: OneDrive (SkyDrive) cloud sync encryption is not supported on Windows 8/8.1 systems.
Workaround: Use Windows 7 or Windows 10 for compatibility with OneDrive and FRP 5.0.0.
1098864 - 5.0.0 Expected behavior Issue: Offline availability mode of Windows mapped network drives is not supported.
Workaround: Do not use this Windows feature with FRP.
579114 - 4.3.0 Expected behavior Issue: [McAfee DLP Endpoint] McAfee DLP Endpoint encrypts tagged files on the device if the Removable Storage Protection Rule (RSPR) policy performs an encrypt action. Even though the device is set as Exempted from encryption in the FRP list of exempted devices,
579081 - 4.3.0 Expected behavior Issue: [McAfee DLP Endpoint] The option in FRP to decrypt devices encrypted with the regular encryption feature is overridden by the Removable Storage Protection Rule (RSPR) in McAfee DLP Endpoint (data is encrypted despite Decrypt).
583889 KB69838 4.3.0 Expected behavior Issue: Encryption of Windows compressed folders is not supported with FRP.
839716 KB78203 4.3.0 Expected behavior Issue: Users are unable to use lowercase characters in the Disc title field when using the McAfee Encryption for CD/DVD/ISO Media feature. The following error message displays when lowercase characters are used:
The disc title can only use the following characters, A through Z, 0 through 9 and _ (underscore)
Explanation: This behavior is expected. Although the Windows burn utility supports both lowercase and multi-byte characters, the ISO 9660 standard does not.
Use only uppercase characters A through Z with numerals 0 through 9 and the underscore (_) character.
767568
761546		 KB75366 4.3.0 Expected behavior Issue: Some DOS 16-bit applications fail to function correctly when FRP is installed. In some instances, some files, folders, or both, are not visible to the DOS application. DOS 16-bit applications are unsupported with EEFF/FRP. For a support statement covering 16-bit DOS applications, see KB75453.
Workaround: Run the DOS 16-bit application on a client without FRP installed.
578265 KB69819 4.3.0 Product Idea Issue: Lotus Notes is not officially supported with this version of the product. Files cannot be dragged and dropped into the Lotus email editor with encryption retained, even if the Notes process is set as blocked.
Workaround: Attach the file using the add attachment feature and browse to the file in the Lotus Notes email editor.
670662
733625		 KB73836 4.3.0 Product Idea Issue: Linked Distributed File Share (DFS) paths and offline synch for DFS folders are not fully supported with this version of the product.
- - 4.3.0 Product Idea Issue: Sharing of encrypted files via local shares is not supported with this version of the product.
577941
675194		 KB69808 4.3.0 Product Idea Issue: The Windows Roaming Profiles feature is not fully supported with this version of the product.

Non-critical Client Issues (Mac OS X, macOS)
Reference Number Related
Article		 Found
Version		 Fixed
Version		 Issue Description
1062915 - 4.3.1 5.0.1 Issue: Removable media devices formatted with NTFS are not reporting drive space correctly in Mac OS X when protected with Removable Media Protection (offsite access options).
1079715 - 4.3.1 5.0.1 Issue: File time stamps are incorrectly updated on a removable media device protected by Endpoint Encryption Removable Media (EERM) on Mac OS X.
1229909 - 5.0.4 Expected behavior Issue: Performance warning when installing FRP Mac on macOS High Sierra 10.13.4. The warning is seen when a 32-bit application is run on macOS 10.13.4.
1099814 KB86119 4.3.0 Expected behavior Issue: [OS X McAfee Removable Media Protection.app] An offline browser crash can be induced when a device is forcefully ejected from the system when an application is opened from the removable media. When the Offline browser is run directly from the USB device and the user forcefully removes the USB, the operating system crashes the process because it cannot find the image for the process.
Workaround: Quit the offline browser application before removing the USB device from the system.
1081083 - 5.0.0 Expected behavior Issue: Enterprise Policy Management (EPM) Frameworks/McAfee Reporter process fails to open the offline browser app or the initialization notification prompt, if more than one user is logged on to the OS X desktop sessions. This limitation is with EPM/McAfee Reporter.
Workaround: Open the offline browser application manually.
1084670 - 5.0.0 Expected behavior Issue: FRP on Mac OS X systems generates ePO FRP events for all volumes and partitions available on the removable media when they are connected or removed from the system.
Workaround: McAfee recommends that only one volume/partition is created on the Removable Media (USB) disk.
1084903 - 5.0.0 Expected behavior Issue: Removable Media Device initialization on Hierarchical File System (HFS) or HFS+ file system formatted removable media is slower compared to FAT or EXFAT file system types.
Workaround: Always format your removable media as FAT or EXFAT file system for faster initialization on OS X systems. Use of FAT or EXFAT format also provides device cross-platform compatibility between OS X and Windows.
1087695 - 5.0.0 Expected behavior Issue: FRP Removable Media initialization notification for uninitialized devices does not appear if the device is unmounted and mounted back using the command line in OS X.
1092691 - 4.3.0 macOS
Limitation		 Issue: OS X McAfee Removable Media Protection.app shows total size of the encrypted container on the removable media as 800 GB even though container size might be more than 3 TB.
1253553 - - Expected behavior Issue: As of macOS Mojave 10.14, the user can select between light and dark mode themes. Dark mode theme is not supported with File and Removable Media Protection. If dark node is selected when FRP is installed, it does not update the look of any FRP components. In dark mode, some FRP user Interface components do not render appropriately, and might make reading text on the components harder. 

There are no known functional issues when operating FRP with macOS in dark Mode.
1256299 - - - Issue: Ex-Fat formatted removable media initialized with FRP on Mac OSX, becomes unresponsive for a long time on Windows 10 systems, on initial use.
1084542 - 5.0.0 - Issue: FRP on OS X systems does not generate the Removable Media response event with Event ID: 20501.
1023781 - 4.3.0 - Issue: [OS X 10.10 only] Error messages observed intermittently when trying to edit files within the container.
Workaround: The edited files can be copied from the temporary location to the container.
1016269 - 4.3.0 - Issue: With the Allow large file support policy option disabled, the Mac offsite application is not automatically provisioned on a USB device, where:
  • The container size < 4 GB)
  • Was encrypted with a previous version
  • When the device is inserted into a USB port on an FRP client
The above scenario relates to the offsite access options for removable media devices.

Workaround: Mac offsite application is provisioned when the USB device is initialized on an FRP client.
954694 - 4.3.0 - Issue: For some applications such as Pages, Numbers, and Keynote, documents consist of multiple files. These multi-file documents are not saved back automatically to an encrypted container after opening via the Mac offsite application.
Workaround: Multi-file documents can be manually copied out of the encrypted container, edited, and copied back into the encrypted container via the Mac offsite application.
944617 - 4.3.0 - Issue: When dragging files into the encrypted container via the Mac offsite application, files cannot be dropped into subfolders.
Workaround: Navigate to the subfolder by double-clicking on it, and then copy files into the browser window.

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Related Information

To obtain FRP RTS hotfixes:
Hotfixes are created to address specific issues and are not posted publicly, but are available by contacting Technical Support.

To obtain an RTS build, log on to the ServicePortal and create a Service Request (https://support.mcafee.com/ServicePortal/faces/serviceRequests/createSR). Include this article number in the Problem Description field.

See KB51560 for detailed information about release cycles.

To submit a product idea:
If you require a change to product functionality, submit a new product idea at:

https://community.mcafee.com/t5/Enterprise-Product-Ideas/idb-p/business-ideas

The Ideas forum is accessible only to McAfee business and enterprise customers. To access the Ideas forum, click Sign In and enter either your McAfee ServicePortal (https://support.mcafee.com) or McAfee Community User ID and password. If you do not yet have a McAfee ServicePortal or McAfee Community account, click Register to register for a new account on either website.

For more information about product ideas, see KB60021.

NOTE: The Ideas forum replaces the previous Product Enhancement Request system.

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