File and Removable Media Protection 5.x Known Issues

Technical Articles ID: KB85807
Last Modified: 9/13/2021

Environment

McAfee File and Removable Media Protection (FRP) 5.x

For environment information, see KB81149 - Supported platforms for File and Removable Media Protection.

Summary

Recent updates to this article:

Date	Update
September 13, 2021	Added link to related article KB94880 for FRP-7514 in the non-critical section.
September 8, 2021	Added reference FRP-7514 to the non-critical section.
August 19, 2021	Added File and Removable Media Protection 5.4.1 release details. Added references to the Non-critical Server Issues (Windows): FRP-7611, RP-7508 Added references to the Non-critical Client Issues (Windows): FRP-7474, FRP-7607, FRP-7481, FRP-7488, FRP-7507, FRP-7520, FRP-7521, FRP-7524, FRP-7594
April 27, 2021	Added File and Removable Media Protection 5.4.0 resolved issues. Added references: FRP-7143, FRP-7131, FRP-7278, FRP-7279, FRP-6911 FRP-7136, FRP-6359, FRP-7297, FRP-7061, FRP-7277

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Contents
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Product release information

Product Version General Availability (GA) releases.	General Availability (GA) Date
FRP 5.4.1 (GA)	August 19, 2021
FRP 5.4.0 (GA)	April 14, 2021

FRP 5.3.1 Hotfix 2 (GA)	March 25, 2021
FRP 5.3.1 Hotfix 1 (GA)	December 1, 2020
FRP 5.3.1 (GA)¹	November 10, 2020
FRP 5.3.0 (GA)	September 29, 2020

FRP 5.2.0 (GA)	February 11, 2020

FRP 5.1.1 (GA)	December 10, 2019
FRP 5.1.0 (GA)	August 13, 2019

FRP 5.0.10 (GA)	April 9, 2019
FRP 5.0.9 (GA)	November 13, 2018
FRP 5.0.8 (GA)	October 9, 2018
FRP 5.0.7.111 (GA)	July 10, 2018
FRP 5.0.6.132 (GA)	April 10, 2018
FRP 5.0.5.112 (GA)	December 14, 2017
FRP 5.0.4.112 (GA)	November 13, 2017
FRP 5.0.3.131 Hotfix 1212997 (HF1212997) ¹	October 2, 2017
FRP 5.0.3.115 Hotfix 1204546 (HF1204546) ¹	July 21, 2017
FRP 5.0.3.107 Hotfix 1197661 (HF1197661) ¹	May 26, 2017
FRP 5.0.3.105 (GA)	May 10, 2017
FRP 5.0.2.167 (Repost) ²	March 20, 2017
FRP 5.0.2.152 (GA)	September 14, 2016
FRP 5.0.1.163 Hotfix 1150417 (HF1150417)	August 2, 2016
FRP 5.0.1.136 (Repost)	April 27, 2016
FRP 5.0.1.136 (GA)	March 10, 2016
FRP 5.0.0.243 (Repost)	April 27, 2016
FRP 5.0.0.243 (GA)	November 9, 2015

¹	A feature-only release. No issues were resolved with this release.
²	FRP 5.0.2 Repost (build 5.0.2.167) package has been removed from the Product Downloads site. In the ePO Software Manager, only the latest version is available, which is FRP 5.0.9. Customers are advised to upgrade to the latest available version of FRP.

NOTE: To view the File and Removable Media Protection Release Notes, go to the Product Documentation site.

Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, go to the Product Downloads site.

Critical known issues

Reference Number	Related Article	Found IN	Fixed In	Issue Description
FRP-7487	-	5.3.1	-	Issue: (Mac-FRP) USB initialization sometimes gets stuck when canceled by the user.
FRP-7486	-	5.3.1	-	Issue: (Mac-FRP) USB gets initialized if the user cancels at the last moment.
FRP-6298	-	5.0.7	5.2.0	Issue: An encrypted file on a network share enforced with Location-based policy disappears.
FRP-4767	-	5.0.0	5.2.0	Issue: Windows 10 operating system upgrades fail when FRP is installed. To upgrade Windows 10 with FRP installed, see KB87550 - How to upgrade the operating system to Windows 10 with File and Removable Media Protection installed.
FRP-4761	SB10291	5.0.0	5.1.0	Issue: CVE-2019-3637 Privilege Escalation Vulnerability. FRP inherited rights from the McAfee tray when the Write to file option is used.
1267084	-	5.0.3	5.1.0	Issue: System crash. The MfeFfCore User Mode process stops abruptly in certain scenarios. Faulting application name MfeFfCore.exe.
1255914 1153082 1114755	KB86400	4.3.1	5.1.0 5.0.9	Issue: Data is inaccessible on a 3-TB encrypted device after you add more than 2 TB of data to the encrypted container. Resolution 1: FRP 5.1.0 introduces an improvement. Support for 8 TB is now provided. Resolution 2: FRP 5.0.9 introduces an improvement. The user is now prevented from creating an EERM (Endpoint Encryption for Removable Media) container that is larger than 2 TB during initialization.
1264363	-	5.0.9	5.0.10	Issue: Minor memory leak is detected in the FRP encryption drive (system crash points to SD14 and MfeEEFF.sys).
1218219	-	5.0.3	5.0.5	Issue: Performance issue observed when performing a regular task to assign User Personal Keys (UPK) in ePO.
1145728 1159295 1199385	KB89642	5.0.1	5.0.4	Issue: Issues when accessing network share supporting SMB3 protocol when FRP is installed. Example issue: unable to move files to a network share.
1206002	-	5.0.3	5.0.4	Issue: With Protect Mode enabled, Internet Explorer becomes unresponsive when pinning a URL to the Favorites Bar.
1190542	KB89495	5.0.2	5.0.4	Issue: Memory leak occurs on the client, if the process name is of zero length.
1188804	KB86217	5.0.0	5.0.3	Issue: Random system crash (blue screen) BugCheck 7F seen during startup after you perform a warm Windows reboot. The crash occurs when the default Kernel Stack is exceeded with multiple McAfee and third-party products installed. Workaround: Set the Kernel Stack size to 16k. See the related article for details. Resolution: With this release, the Kernel Stack size is automatically set to 16k.
1142100	KB89066	FRP 5.0.x VSE 8.8	VSE 8.8 Update 9	Issue: System crash (blue screen) when accessing exFAT-formatted removable media encrypted with File and Removable Media Protection 5.0.x. The problem is seen on systems with VSE 8.8.0, including Patch 1–8.
1185040	KB88865	5.0.2	5.0.2 Repost	Issue: You’re unable to open the FRP console from the McAfee notification area icon after March 4, 2017. The following error is reported when you try to open the console: Console Application is Invalid Launch aborted Workaround: Start MfeFFConsole.exe directly through Windows Explorer.
1171384	KB88800	5.0.2	5.0.2 Repost	Issue: Systems with FRP 5.0.2 encounter a regular system crash (blue screen) that points to MfeFfCore.exe with the following error: Microsoft Visual C++ Runtime library Runtime error.
1173718	KB88825	5.0.2	5.0.2 Repost	Issue: Users encounter the following issues after you apply a Location-Based Protection policy. The policy allows users to encrypt and decrypt files in a folder locally on a system, then change the policy to decrypt the folder, files, or both: Users are unable to create or save files. If the decrypted folder is a system-critical folder, the system can become unresponsive.
1167736		5.0.2	5.0.2 Repost	Issue: Unable to view some files on FRP encrypted devices. Occurs on systems that don’t have the FRP client installed if the file only has a short file name.
1166108		5.0.2	5.0.2 Repost	Issue: File names that contain a semicolon (;) fail to copy from removable media.
1156895	KB88148	5.0.1	5.0.2 Repost	Issue: Files copied and pasted to exempted devices are set to read-only.
1148655 1147196 1160738	KB87986	5.0.1	5.0.2 Repost	Issue: Duplicate File and Removable Media tray icons are generated in the Windows notification area.
1141620	-	5.0.1	5.0.2 Repost	Issue: Improvement of directory listing in FRP to allow for ThinApp virtualization compatibility.
1148647	-	5.0.1	5.0.2 Repost	Issue: Files added to an Optical (CD/DVD) media via the File and Removable Media burning application have uppercase characters changed to lowercase characters. Occurs when files are added via the browse option.
1159334 1142725	KB87985	5.0.1	5.0.2 Repost	Issue: Authentication to File and Removable Media fails because FrpClientDb.db is corrupt. This condition requires the file to be regenerated and prompts the user to authenticate again.
1160507	-	5.0.1	5.0.2 Repost	Issue: If a device is formatted with NTFS before initialization, the Format function doesn’t complete. The result is files remain in an unprotected area of a removable media device.
1158116	KB88105	5.0.0	5.0.2 Repost	Issue: The application Zscaler fails to install when FRP is also installed. If an executable file only has a file name based on 8.3 naming conventions, it might not complete its function correctly when encrypted.
1170934 1172644	-	5.0.0	5.0.2 Repost	Issue: User Keys aren’t available when client logs on to Windows after user has been deleted and readded in Active Directory.
1166115	-	5.0.0	5.0.2 Repost	Issue: The Move To and Copy To buttons are disabled in the desktop utility.
1167742	-	5.0.0	5.0.2 Repost	Issue: The MfeEERM.exe executable crashes when: Removable media is formatted with NTFS And Mounted in OS X and file amendment and file operations take place.
1175791	-	5.0.0	5.0.2 Repost	Issue: Windows Explorer closes when you try to change encrypted optical media that have been write protected.
1128194	-	5.0.0	5.0.2 Repost	Issue: Dates on events from FRP are incorrect when queried in ePO.
1137534	-	5.0.0	5.0.2 Repost	Issue: Files with Chinese, Korean, or Japanese file names can't be successfully copied from an encrypted removable media device. Seen when using the offsite application on a system without FRP installed.
1131281	-	5.0.0	5.0.2 Repost	Issue: Multiple files with similar names fail to copy to removable media Optical Drives (CD/DVD). The hotfix prevents the removal of white space at the end of a file name.
1013424	-	5.0.0	5.0.2	Issue: A container upgrade to support files greater than 4 GB, can fail when the removable media device has been initialized with FRP 4.3 or earlier. Although there’s no error message to show the failure, the upgrade message is shown to the user repeatedly when the device is inserted.
1130810	KB86959	5.0.1	5.0.2	Issue: System crash (blue screen) occurs after you start WebMER to collect data for FRP or Auto Detection on systems with FRP 5.0.1 installed. The issue occurs when running the fltmc.exe command.
-	KB86009	5.0.0	5.0.2	Issue: Device Guard support on Windows 10. NOTE: Previously resolved with FRP 5.0.1 HF1150417.
1119226	-	5.0.0	5.0.2	Issue: A Windows runtime error for MfeEfCore.exe is displayed during startup. The Microsoft Visual C++ Runtime error is seen on the desktop when a user tries to open the FRP Console: Faulting application name: MfeFfCore.exe, version: 5.0.0.243. NOTE: Previously resolved with FRP 5.0.1 HF1150417.
1127607	KB87122	5.0.0	5.0.2	Issue: Unable to read data from a Checkpoint Encrypted USB device on systems with FRP installed. FRP blocks read access to the Checkpoint Encrypted USB media. NOTE: Previously resolved with FRP 5.0.1 HF1150417.
1132639	KB87141	5.0.0	5.0.2	Issue: System crash (blue screen) on systems with Kaspersky Endpoint Security 10 after you upgrade to FRP 5.0.1. NOTE: Previously resolved with FRP 5.0.1 HF1150417.
1122411	KB87048	5.0.0	5.0.2	Issue: Couldn’t open x:\file_name. (Randomly seen when you open or save Excel files to a network share.) NOTE: Previously resolved with FRP 5.0.1 HF1150417.
-	KB86964	5.0.1 5.0.0	5.0.1/5.0.0 Repost	Issue: In certain error conditions, internal debug information could be written to the Orion log file that isn’t in line with recommended practices.
111786 111945	KB86547	ENG 5800	ENG 5900	Issue: Encrypted USB device access and initialization are severely delayed when VirusScan Enterprise (VSE) Scan Engine 5.8.00 (5800) is installed. Workaround: A solution has been implemented in DAT 8090 and later.
1098804	KB86497	5.0.0	5.0.1	Issue: FRP 5.0.x clients are unable to initialize a USB device when configured in Offsite Access Mode. The following errors display when you initialize a Removable Media device: Initialization failed! Generation of the automatic recovery data has failed.
1187245	-	5.0.0	-	Issue: Events aren’t generated and sent from a Mac client to ePO on a McAfee Agent (MA) 5.0.x managed system. Workaround: Revert to MA 4.8 Update 3 on Mac OS X systems.
-		4.3.0	Expected behavior	Issue: When you upgrade the Endpoint Encryption for Files and Folders (EEFF) 4.x ePolicy Orchestrator (ePO) extension to the FRP 5.0 help extension, you see the following error: (using EEFF 4.2 and FRP 5.0 as an example): Cannot upgrade extension eeff_help to version 5.0.0.010 because version 420.45 is already installed. The error occurs because of a change in the extension version convention that was adopted from FRP 4.3.0 onwards. This issue can't be fixed; implement the workaround. Workaround: Remove the EEFF extension and check in the FRP extension. See the related article for details.

Non-critical known issues

Non-critical Server Issues (Windows)
Reference Number	Related Article	Found In	Fixed In	Issue Description
FRP-7611	-	5.1.0	5.4.1	Issue: The serial number at the end of the Device Instance Path ID is ignored when you exempt devices. For example, if the entire string 'Device Instance Path ID' is added to the exemption list, the serial number part is filtered out. Only the rest of the string is used in the exemption. Resolution: The above limitation has been removed in FRP 5.4.1. The serial number at the end of a Device Instance Path ID is no longer ignored. But, exemptions with only the serial number (for example; No Bus, Vendor ID, or Product ID) might not work. In other words, it’s advisable to add the entire Device Instance Path ID to the exemption list.
FRP-7508	-	5.3.0	5.4.1	Issue: After upgrading the FRP extension, results in the Removable Media Policy value being reset. The policy value is returned to the defaults value 2048.

FRP-6814	-	-	5.3.0	Issue: FRP extension upgrade fails due to a long running SQL query.
FRP-6852	-	-	5.3.0	Issue: Removable media off-site browser application becomes unresponsive on Windows 2008 R2 and 2012 Servers.
FRP-6572	-	-	5.3.0	Issue: A McAfee ePolicy Orchestrator user with FRP 'manage keys permission' set assigned, can't log off and log on multiple times without an error.
FRP–6359	-	-	5.3.0	Issue: ePolicy Orchestrator orphaned FRP deployment tasks cause the FRP client software to be removed. Resolution: This fix only applies to deployment tasks that are created after the FRP extension is updated in ePolicy Orchestrator.

FRP-6485	-	5.1.0	5.2.0	Issue: FRP prevented users from creating encrypted optical media.
FRP-6206	-	5.0.10	5.2.0	Issue: Assigning more than 100 keys to a user fails.
FRP-5837	-	5.0.9	5.2.0	Issue: FRP key deactivation fails when deactivating 2000 keys in one operation within the ePO console.
FRP-6322	-	5.0.10	5.2.0	Issue: Deactivation of FRP keys ignores applied filters.

1269399 1266786 1274750	-	5.0.0	5.1.0	Issue: Microsoft Office files on a network share are locked when a user selects the file in Windows Explorer on another system.
FRP-3484	-	5.0.0	5.1.0	Issue: Unable to sort by table header now from the Unassign UPKs page.
FRP-2015 1221883	-	5.0.0	5.1.0	Issue: Performance issues seen when you generate and assign keys to many users.
1269187		5.0.0	5.1.0	Issue: Location-based policy page allows folder configuration that can result in an encrypt-decrypt loop on the client.

1260906 1263728 1262772	-	5.0.	5.0.10	Issue: When FRP isn’t in sync with the McAfee ePO user cache, the system displays this error message: "The currently selected user isn’t valid."
1246663	-	5.0.6	5.0.10	Issue: Failed to upgrade FRP keys, when there are more distinct InternalNetBiosServerIDs than there are registered Active Directory servers.
1264622	-	5.0.6	5.0.10	Issue: When reimporting a user personal key that exists, the system shows an incorrect Server Task Log message.
1256323 1260386 1261806	KB91120	5.0.6	5.0.10	Issue: Unable to import keys to ePO 5.10.0. Changes in the default cryptographic provider supplied with ePO 5.10.x prevent the import of FRP keys on ePO 5.10.x. Resolution: Previously resolved with FRP 5.0.9 HF1261968 (RTS) which has been superseded by FRP 10.0. NOTE: The solution also adds some restrictions around different combinations of FRP and ePO that can be used for key import or export. See the related article for details.
1258124	-	5.0.8	5.10.0	Issue: Quick Find doesn’t update the item count displayed at the bottom of the keys page. Resolution: Previously resolved with FRP 5.0.9 HF1261968 (RTS) which has been superseded with FRP 10.0.

1251874	-	5.0.7	5.0.9	Issue: The FRP Role Description in the FRP Role Settings page in ePO is discarded after the ninth role. The description is set in sequence from the first role.
1251860 1253990	-	5.0.8	5.0.9	Issue: The FRP preconfigured query in ePO shows duplicate FRP properties columns.
1258382	-	5.0.8	5.0.9	Issue: The sort function doesn’t work on the screen where User Personal Keys (UPK) are unassigned.
1258383	-	5.0.8	5.0.9	Issue: FRP server task configuration is overwritten with default configuration values when you upgrade to FRP 5.0.8.

1253591	-	5.0.7	5.0.8	Issue: Unable to search by key GUID within the keys page.
1250416	-	5.0.6	5.0.8	Issue: Grant Keys policy show in ePO 5.10.0 after FRP install or upgrade to FRP 5.0.6 or 5.0.7.
1246399	-	5.0.6	5.0.8	Issue: User key assignment is removed when users are present in both registered and unregistered Active Directory (AD) servers.
1232874	-	-	5.0.8	Issue: Keys can't be exported in batches larger than 1500.
1246315	-	5.0.6	5.0.8	Issue: The FRP upgrade task doesn’t upgrade UPKs (User Personal Keys).

1235865	KB90534	5.0.5	5.0.7	Issue: User Personal Keys (UPK) generated by FRP 5.0.x aren’t available after you export from one McAfee ePO server to another. Imported UPK can't be assigned via the ePO console, as the option is grayed-out.
1222018	KB90308	5.0.4	5.0.6	Issue: Delays experienced when Distributed File System (DFS) network share views are refreshed, either manually or by system activity.
1216685	-	5.0.3	5.0.5	Issue: A key isn’t delivered to the client when both the following occurs: A User Personal Key is converted to a regular key. The key then assigned to a client system.
1201063 1201120	KB89695	5.0.3	5.0.4	Issue: An unknown error has occurred. A message is seen in some scenarios in ePO 5.9.
1189402	-	5.0.2	5.0.4	Issue: Server task.SyncCRL Error message is generated in the ePO Orion.log by Removable Media Encryption. Occurs if a duplicate entry is added to the Certificate Revocation List.
1209218	-	5.0.3	5.0.4	Issue: [Enhancement] SQL optimizations in ePO database stored procedures has been improved.
1186820	-	5.0.3	5.0.4	Issue: User Personal Keys (UPKs) aren’t loaded correctly. Occurs if the user has been removed from Active Directory multiples times. Or moved from one AD group to another multiple times.
1210437	-	5.0.3	5.0.4	Issue: User Personal Keys (UPK) can't be removed. Occurs: When the user is removed from the system Removable authentication with UPK is disabled.
1187645 1188430	-	5.0.1	5.0.3	Issue: A delay is incurred when you perform a right-click action in Windows File Explorer to open the File Explorer context menu.
1174699	-	5.0.0	5.0.2	Issue: User keys and token data aren't available if the system isn’t connected to the network. But key caching is enabled.
1137905	-	5.0.0	5.0.2	Issue: Encryption temp and Lock files (.lock) remain on a network location where a location-based Policy enforces encryption with a User Personal Key (UPK) specified as the encryption key. NOTE: Locations encrypted with a Regular key, don’t experience this issue.
1137087	-	5.0.0	5.0.2	Issue: Text file contents that reside on a local drive get replaced by the content of another file. This issue has only been reported on systems that have configured a location-based encryption policy with a User Personal Key (UPK) specified as the encryption key.
1126006	-	5.0.1	5.0.2	Issue: [Localization] Several strings that were added in FRP 5.0.1 weren’t translated and so display in English in non-US English locales.
1120570	-	5.0.1	5.0.2	Issue: [Localization] Some English strings changed in FRP 5.0.1 (that aren’t translated), continue to show the original FRP 5.0.0 text in non-US English locales. Details: In ePO navigate to File and Removable Media Protection 5.0.1, FRP Policy Settings, Authentication, Encryption Key Options. The following English strings have been changed since the FRP 5.0 release: Key use inactivity (system unlocked) Key use inactivity timeout (system unlocked) The equivalent translated strings for (DE, FR, ES, JP) haven’t yet been updated. The strings are translated according to previous FRP 5.0 English text and have yet to be updated to reflect the 5.0.1 EN string change.
1120574	-	5.0.0	5.0.2	Issue: [Localization] Translation error in German. Details: After you log on to the ePO console on a German operating system, navigate to File and Removable Media Protection 5.0.1. Then click FRP Policy Settings, Authentication, Encryption Key Options [File and Removable Media Protection 5.0.1 FRP-Richtlinieneinstellungen > Authentifizierung > Verschlüsselungsschlüssel-Optionen] NOTE: The German translation for McAfee Tray is incorrect in the given context.
1100786	-	5.0.0	5.0.1	Issue: [User Interface] The Location Based Protection policy page shows enabled elements when the administrator has permission to view only.
1102154	-	5.0.0	5.0.1	Issue: [User Interface] The ePO page shown for Administrator led Removable Media Recovery isn’t emptied when the user navigates away from the page. It displays retained data the next time the page is accessed in a session.
1100015	-	5.0.0	5.0.1	Issue: [Optical Media] When you assign an Optical Media policy using Policy Assignment Rules, this policy doesn’t always override the default policy. Workaround: Make sure that a system-assigned policy is in place for Optical Media.
1090874	-	5.0.0	5.0.1	Issue: [Policy] When you specify a folder path in the location-based Protection policy settings page, the following behave differently. Delimiters backslash and forward slash (\ and /).
1262335	KB91127	-	-	Issue: FRP logon issues when you use step-up authentication. Causes unexpected behavior after moving a client system from one ePO server to another. Workaround: See the related article for details.
1241663	-	5.0.1	-	Issue: Already hidden Grant Key policy type becomes temporarily visible after you upgrade to FRP 5.x. NOTES: Doesn’t affect any FRP functions. The issue self-resolves 15–30 minutes after the upgrade.
1158545	KB87894	5.0.2	-	Issue: Deployment of FRP 5.0.2 to Windows 2008 R2 (64-bit) fails when deployed via ePO in a Terminal Server environment. Workaround: Install FRP 5.0.2 locally on the server using the MSI package.
1153159	KB87674	5.0.1	-	Issue: Administrator is unable to edit a File after you exempt a device that ends with a backslash (\) in the FRP Policy. Workaround: Don’t add a device exclusion that end with a backslash.
1118476	-	5.0.1	-	Issue: A custom recovery message that is configured as part of Removable Media policy is also shown for (but not relevant to) Optical Media 5.0.1.
1216685	-	5.0.0	-	Issue: [ePO] If a User Personal Key (UPK) is converted into a regular key and then assigned to a client system, the key isn’t delivered to the client.
1217526	-	5.0.0	-	Issue: When you try to add a second location-based policy for the same cloud provider, the following error message is displayed: The following cloud sync folder was specified more than once. Although this behavior is expected, when you dismiss the error, the ePO page displays a constant "Loading..." message; the previous page is never displayed.
1153339	-	5.0.0	-	Issue: The Grant Keys Policy is visible briefly after you upgrade the extension from 5.0.0/5.0.1 to 5.0.2.
1105341	-	5.0.0	-	Issue: OneNote isn’t supported when used with Cloud Sync folder encryption policy. Example error that Microsoft OneNote could display: OneNote cannot access the notebook cache file. It might be corrupted. OneNote will restart and create a new cache file. Error code: 0xE000013C
1052162	-	5.0.0	ePO Limitation	Issue: Running the FRP upgrade task might fail if the AD server connection to ePO is broken. Workaround: After you re-establish AD server connection, make sure that all ePO services are restarted.
843165 843164	-	4.3.0	-	Issue: When a Global administrator creates a duplicate of an existing FRP role on the FRP Roles Settings page, no error is reported.
811777	-	4.3.0	-	Issue: When you access any item of the pie chart in the Protected Device reports, non-localized text appears unexpectedly on the FRP Dashboard screen.
1245915	KB90730	5.0.8	Expected behavior	Issue: FRP doesn’t support encryption and decryption of files and folders that are case sensitive.
901597	-	4.3.0	Expected behavior	Issue: [ePO 5.x] When you use the ePO Policy Comparison feature, the FRP default local Key is shown as [Value is Blank]. Explanation: The field that shows the blank value is used to hold the unique identifier (GUID) of the key. But, no GUID is stored for a "Default Local Key" (DLK) and so the value displayed is blank.
893609	-	4.3.0	Expected behavior	Issue: FRP Key Management doesn’t allow chevron characters (< and >) for FRP Key names.
Non-critical Client Issues (Windows)
Reference Number	Related Article	Found Version	Fixed Version	Issue Description
FRP-7474	-	5.1.0	5.4.1	Issue: An encrypted file can't be opened when copied to a OneDrive sync folder. During the copy, the file becomes corrupted.
FRP-7607	-	5.1.0	5.4.1	Issue: FRP incorrectly continues to allow users access to FRP keys, after the user has been removed from the Active Directory group in ePO.
FRP-7481	-	5.4.0	5.4.1	Issue: FRP events 20559 and 20508 aren’t parsed at the ePO server, after a user on the client inserts an external media into a USB port.
FRP-7488	KB94444	5.3.1	5.4.1	Issue: Unable to access encrypted files when the client hasn’t yet connected to the ePO server. Keys are displayed that haven’t been downloaded. Resolution: The FRP 5.4.1 client console only shows keys which are downloaded onto the system.
FRP-7507	-	5.3.1	5.4.1	Issue: Encrypted files don't retain their attributes, when you copy the file to another folder. For example, files with hidden and write-protected attributes.
FRP-7520	-	5.2.0	5.4.1	Issue: A user can successfully authenticate using the Quick settings menu option FRP Sync. But, after a few minutes of synchronizing, the error "Invalid user" is shown.
FRP-7521	-	5.4.0	5.4.1	Issue: Self-Extractor files (.exe) are encrypted when you copy to an onsite encrypted removable media.
FRP-7524	-	5.4.0	5.4.1	Issue: FRP Quick Settings menu options are missing when the McAfee tray unlock trigger policy is disabled. The option 'Enable McAfee system tray icon in a remote desktop session" is enabled in the McAfee Agent policy The Mctray.log records the error: : CMcTrayMenuUtils :: EnableDisableFlyout - SetMenuItemInfo FAILED A menu item was not found.
FRP-7594	-	5.4.0	5.4.1	Issue: EERM.exe initialization isn’t successful on systems with RDRAND CPUs where the instruction fails. When EERM.exe crashes, it points to a crypto DLL.

FRP-7277	-	5.3.0	5.4.0	Issue: A policy can't be applied to files on a network share that are accessed using a relative path.
FRP-7061	-	5.2.0	5.4.0	Issue: During driver policy enforcement, the policy isn’t enforced on a file, even it’s renamed.
FRP-7297	-	5.1.0	5.4.0	Issue: After ePolicy Orchestrator migration, the FRP keys aren’t loaded on the migrated McAfee ePO server.
FRP-6359		5.1.0	5.4.0	Issue: After you upgrade the FRP Extension, the orphaned deployment task is removed, which then removes FRP from the clients.
FRP-7136	-	5.3.0	5.4.0	Issue: A user with administrator permission settings is unable to modify an FRP policy. The edit option is only seen when the user first logs in. After logging out and back in, the edit option is missing.
FRP-6911	-	5.3.0	5.4.0	Issue: The 8.3 short notation (8.3FN) and Full-length notation (FullFN) file format clash when a USB with these files is inserted on a system with FRP installed.
FRP-7279	-	5.3.0	5.4.0	Issue: You’re unable to open an encrypted PDF file. Issue seen on a system with an FRP client installed from encrypted optical media. The error below is seen when accessing the file on an optical media: Write-protect Error' occurs
FRP-7278	-	5.3.0	5.4.0	Issue: Location-based policy didn’t support simplified Chinese characters.
FRP-7143	-	5.3.1	5.4.0	Issue: Installation fails when the eeff-detect.mcs file is missing. System crash (Blue screen) occurs after a system restart. System crash report records the error: IRQL NOT LESS OR EQUAL
FRP-7131	-	5.3.0	5.4.0	Issue: Unable to save or rename encrypted files. You see one of the following errors when trying one of the above: Invalid device Document not saved
FRP-7048	-	5.2.0	5.4.0	Issue: Unable to save modified Microsoft Office files in an encrypted location.

FRP-6695	-	-	5.3.0	Issue: Encrypted files aren’t successfully copied back to the desktop during a Windows 10 upgrade.
FRP-6122	-	-	5.3.0	Issue: You can't format rewritable CD/DVDs fails.
FRP-6870	-	-	5.3.0	Issue: FRP drivers cause intermittent boot failures on Windows 7 x86.
FRP-6817	-	-	5.3.0	Issue: Renaming files or editing, and directly saving Microsoft Office 2016 files to encrypted network shares fail. This issue also occurs with files accessed through a Distributed File System (DFS) share.
FRP-6808	-	-	5.3.0	Issue: Mounting or unmounting ISOs multiple times fails.
FRP-6663	-	-	5.3.0	Issue: Initializing a USB device for off-site access fails when the device is formatted as exFAT with large cluster size.
FRP-6662	-	-	5.3.0	Issue: Removable and Optical media off-site applications become unresponsive when Windows high contrast mode is enabled.
FRP-6728	-	-	5.3.0	Issue: FRP generates invalid events for CD/DVD insertion and ejection.
FRP-6642	-	-	5.3.0	Issue: When you edit the hidden .cekey file on removable media encrypted with the enforce onsite policy, it affects enforcement of the policy.
FRP-6705	-	-	5.3.0	Issue: FRP console can't be started successfully from the McAfee tray.
FRP-6706	-	5.2 MA 5.6.3	5.3.0	Issue: Property collection error reported with FRP 5.2 and MA 5.6.3 and later. Workaround: This reporting issue doesn’t have any functional impact. To stop seeing this error, reconfigure the Encryption options policy. Under the Advanced Debug Option setting add LPC:1, then enforce policies.

FRP-6376		5.1.0	5.2.0	Issue: An internet shortcut file (.URL) encrypted using FRP 5.0.7 can't be opened after you upgrade to FRP 5.1.0.
FRP-6290	-	5.1.0	5.2.0	Issue: Encrypted files on a network share enforced with Location-based policy become 0 KB.
FRP-6375	-	5.1.0	5.2.0	Issue: FRP is unable to decrypt files in folders enforced by Location-based policy.
FRP-6169	-	5.0.10	5.2.0	Issue: Unable to save Microsoft Office files consistently when both Application and Location-based policies are enabled.
FRP-6192	-	5.0.10	5.2.0	Issue: Unable to save Microsoft Office files consistently on a network share.
FRP-6296	-	5.0.10	5.2.0	Issue: FRP now runs applications that require elevated permissions from encrypted removable media.
FRP-5831	-	5.0.9	5.2.0	Issue: Unable to erase non-blank rewritable optical media, when either of the following is enabled: Allow Encryption (with offsite access) Enforce Encryption (with offsite access)
FRP-5842	-	5.0.9	5.2.0	Issue: Any Cloud software is unable to perform copy and paste operations when FRP is installed.
FRP-6204		5,0.9	5.2.0	Issue: Encrypted files don’t display correctly in a folder that begins with a dollar ($) sign.

1268062	-	5.0.9	5.1.0	Issue: The User invalid error appears when you log on to FRP with a user name that includes an apostrophe.
1269314	-	5.0.9	5.1.0	Issue: File names saved in lowercase change to uppercase on EERM-encrypted removable media. You see this issue when you edit and save the files back to the device.
1247936	-	5.0.6	5.0.10	Issue: A remote desktop connection crashes when you connect to another remote session.
1259363	-	5.0.7	5.0.10	Issue: With ENS 10.6.1 installed with FRP, on some systems the logon screen isn’t displayed after a system restart.

FRP-6297	-	5.0.9	5.0.9	Issue: On Simplified Chinese locale systems, FRP shows "pointer error" when you paste files or folders from FRP-encrypted USB devices to clients that don’t have FRP installed.
1246674 1244482	-	5.0.6	5.0.9	Issue: [Localization] McAfee® branding isn’t displayed in the removable media authentication dialog in non-English locales.
1255928	-	5.0.5	5.0.9	Issue: [Localization] Initialization of optical media with an offsite browser fails with an application error (MfeRmdApp.exe) on Japanese locales.

1241220	KB90719	5.0.0	5.0.8	Issue: Authentication to FRP to access the encryption keys on a client fails, when the user name includes Unicode (wide characters). The following error is displayed when the logon attempt fails. The currently selected user is invalid.
1230732	-	5.0.3	5.0.8	Issue: Removable media automatically unlocks with non-preferred methods.
1242555	-	5.0.5	5.0.8	Issue: The computer screen remains on a black screen for about one minute when the computer resumes, after you unlock the screensaver.
1242391	-	5.0.5	5.0.8	Issue: Unable to create an encrypted CD, DVD, or ISO.

1228793	-	5.0.5	5.0.7	Issue: File operations initiated on a network share from the command prompt or from batch files, fail. The following error is returned: The system cannot find the file specified. The problem is seen when you use a relative path such as Z:\> type test.txt Workaround: Use an Absolute path which includes the root directory in the path. For example, Z:\> type \test.txt
1233535 1242705	KB90647	5.0.2	5.0.7	Issue: App-V applications fail to correctly start after you upgrade from FRP 4.3. No graphical user interface is shown, but the app is listed in the Windows Task Manager. Adding the apps to the FRP IconOverlayBlackList fails to resolve the problem.
1219914	-	5.0.3	5.0.7	Issue: Increased CPU utilization when you enforce Location-based policies on NetApp shares with spaces in folder names. 4% seen when it’s a mix of folders with and without spaces. 10% seen when it’s only folders with spaces.
1239050 1232904 1230278 1229783	-	5.0.3	5.3.0	Issue: FRP events aren’t processed. This issue is seen when a device is connected to a computer that has a mapped drive. ePO doesn’t process the following FRP-generated events: 20559: Removable Media Authentication Event (Info) 20508: Optical Media Ejection Event (Info)
1230966	-	5.0.5	5.0.7	Issue: Recovery of media fails because the challenge code isn’t accepted, with the message: No match found.
1232561	-	5.0.2	5.0.7	Issue: The system becomes temporarily unresponsive after you try to add files to encrypted optical media.

1229802	-	5.0.5	5.0.6	Issue: Internal files used during encryption and decryption are sometimes left visible on the desktop.
1222452	-	5.0.5	5.0.6	Issue: Applying decrypt on a location-based policy, leaves read-only files encrypted.
1231063	-	5.0.5	5.0.6	Issue: User is unable to initialize a token when using the "no password" initialization method.
1227531 1233791	-	5.0.5	5.0.6	Issue: Encrypted files at the root of a USB drive don’t display the padlock icon.
1225941 1226579	-	5.0.5	5.0.6	Issue: FRP defaults to incorrect protection level when keys associated with removable media policy aren’t available.
1216605	-	5.0.3	5.0.6	Issue: FRP is unable to process events captured on some 64-bit clients.
1224455 1225028	-	5.0.4	5.0.6	Issue: Unable to open Visio files opened from a mounted SharePoint share.
1224110	-	5.0.3	5.0.6	Issue: System crash or blue screen. FRP and DLP consume too much memory when you try to determine encryption status of large files.
1222018	KB90308	5.0.4	5.0.6	Issue: Significant delays when opening a file with a padlock icon that resides on a Distributed File System share.
1182723	-	5.0.3	5.0.6	Issue: System keys aren’t available to the user after logging off and logging back on.
1220818	KB89999	5.0.3	5.0.6	Issue: The Google Drive File Stream is treated as removable media and set to read-only when some removable media policies are applied. Workaround: See the related article for details.
1207710 1211891	-	5.0.3	5.0.5	Issue: Users unable to authenticate when the system connected to child domain. Resolution: Support now provided in FRP 5.0.4 for operating system token authentication when system connected to child domain.
1214362	-	5.0.3	5.0.5	Issue: File decryption fails on system that has Kaspersky antivirus installed.
1209601	-	4.3.1	5.0.5	Issue: Case insensitive file access leads to some clients losing their internet connectivity when FRP is installed.
1219391	-	5.0.3	5.0.5	Issue: The stability of a few systems is impacted when running low on resources. Systems that incur a system crash (blue screen) point to FRP. The crash dump report points to FRP files: MfeEEFF, MfeEEFF.sys.
1215835	-	5.0.2	5.0.4	Issue: A blue screen (system crash) might occur when you copy a file to an encrypted folder. Seen when the folder path has a specific format (for example a missing backslash '\').
1207786	-	5.0.3	5.0.4	Issue: Access to mapped drives is slower when you use Clustered Windows Server 2012 shares.
1203895	-	5.0.3	5.0.4	Issue: Unable to use the FRP console for 3–5 minutes, after it starts.
1202232	-	5.0.3	5.0.4	Issue: An encrypted picture file that is saved to a network location under a specific use case, doesn’t load.
1203381	KB89748	5.0.2	5.0.4	Issue: Files are potentially getting corrupted, after running an on-demand scan (ODS), by VirusScan Enterprise (VSE).
1191364	-	5.0.2	5.0.4	Issue: The Windows Component Cleanup Task doesn’t complete successfully on Windows 10, with FRP installed.
1171406	KB89701	5.0.0	5.0.4	Issue: When you use the offline browser to view encrypted removable media content, the capitals of the file names and extensions aren’t retained. This problem exists in FRP 5.0 to 5.03. The files affected use the 8.3 file naming convention.
1204086	-	5.0.3	5.0.4	Issue: Incorrect message is displayed during device initialization. During the initialization process, to encrypt a USB, the Initialize option is grayed out until it reaches the point Restore Data to New Volume. Then the Initialize option is incorrectly made available to the user. If the user clicks this option during the initialization, it interrupts or stops the initialization process. The user must reinsert the USB device and restart the initialization process.
1210623	-	5.0.3	5.0.4	Issue: Failure to edit Word documents on Removable Media devices in some scenarios. The following error is reported during a save: Word cannot complete the save due to a file permission error
1210627	-	5.0.3	5.0.4	Issue: The Removal Media authentication prompt takes a long time to prompt.
1209721	-	5.0.3	5.0.4	Issue: After an FRP upgrade from 5.0.2 to 5.0.3 completes, the MA 5.0.x notification area icon is closed abruptly.
1196492	-	5.0.2	5.0.4	Issue: Exempted USB devices have files incorrectly tagged as read-only, which prevents changes.
1188047	-	5.0.2	5.0.4	Issue: Invalid Password error message generated by Removable Media Encryption. Occurs if removable media volume has been previously initialized in Non-FIPS mode before enabling FIPS mode.
1196568	-	5.0.3	5.0.4	Issue: SD cards prompt for removable media protection initialization on every insert.
1195683	-	5.0.3	5.0.4	Issue: [Localization] Incorrect French translation causes a crash in Windows Explorer, when you access the properties of a file.
1197659	KB86791	5.0.0	5.0.4	Issue: [Enhancement] Support for OneDrive.exe Sync folder location.
1182530	-	5.0.0	5.0.4	Issue: [Enhancement] Increase in the maximum string length of file paths, from 260 characters to 32768, when using removable media protection.
1204565	KB89888	5.0.0	5.0.4	Issue: [Enhancement] ATOS (Siemens) CardOS 5.3 and 4.4 smart card, added to the list of supported tokens.
1147399	-	5.0.0	5.0.3	Issue: After a user profile is deleted and re-created, FRP keys are prevented from loading.
1166112	-	5.0.0	5.0.3	Issue: Removable Media Auto Unlock function doesn’t function at every instance when the user logs off and later back on again. Occurs if the USB device remained connected between the sessions. This issue is observed when both the following occur: A Removable Media policy is configured to enforce or allow Offsite Access Encryption When the USB device is initialized
1181100	-	5.0.0	5.0.3	Issue: Systems Keys are unavailable after resuming from Hibernate or Sleep.
1182738	-	5.0.0	5.0.3	Issue: Similar folder names don’t appear in the FRP CD/DVD/ISO Creator Choose list.
1181593	-	5.0.0	5.0.3	Issue: Delay incurred when a user performs a right-click to open the context menu with FRP installed.
1185239		5.0.2	5.0.3	Issue: Firefox automatic update process fails when FRP is installed.
1171406	-	5.0.0	5.0.2 Repost	Issue: Case sensitive file names aren’t retained if only uppercase is used for optical Media. NOTE: This issue relates to offline browser for optical Media. A new investigation was undertaken post FRP 5.0.2. See the new entry above which has the same reference but related to Removable Media.
1137861	KB87286	5.0.1	5.0.2	Issue: Oracle client fails to install on systems that have File and Removable Media 5.0.1 installed.
1138315	-	4.3.1	5.0.2	Issue: Removable media policy isn’t applied correctly. The client downloads the policy but only applies the CD/DVD part of the policy.
1120979 1100862	-	4.3.1	5.0.2	Issue: Network printer filtering fails when you perform a network printer search using QDS after you install FRP.
1143450	-	5.0.0	5.0.2	Issue: Removable media upgrade fails from EEFF 3.2.8.2 to FRP 5.0.0.243. After the upgrade, the Data on the USB device isn’t accessible. The following error is displayed during the upgrade process: Upgrade Failed
1012749	-	4.3.1	5.0.2	Issue: A removable media device initialized on FRP 4.3 or earlier and upgraded to include the security enhancement update (ref: KB83095) becomes inaccessible after a password recovery operation.
1117954	-	4.3.0	5.0.2	Issue: Encrypted files can't be saved when a Windows search operation is in progress.
1121075	-	5.0.0	5.0.2	Issue: Intermittent key loading failure results in inability to initialize removable media.
1132803	-	5.0.0	5.0.2	Issue: The MfeFfCore.exe crash occurs intermittently on systems running Polish locale.
1133333	KB87285	5.0.0	5.0.2	Issue: The 'Modified Time' of encrypted files changes at every policy enforcement when protected by a location-based Protection policy with a User Personal Key.
1134884	-	5.0.0	5.0.2	Issue: Multiple logon and logoff operations when a removable media device is inserted, can result in a failure to read the encrypted drive.
1136263	KB88292	4.3.1	5.0.2	Issue: Unmounting of WIM images fails when FRP is installed on the client.
1141815	-	5.0.0	5.0.2	Issue: File Explorer becomes unresponsive when multiple USB devices are used on a system.
1130081	-	5.0.0	5.0.2	Issue: Authentication mechanism for removable media isn’t appropriately selected. Seen when a User A logged off and User B logged on.
1133108	KB87047	5.0.0	5.0.2	Issue: Unable to access C$ share remotely using host name. An "Access Denied" error is displayed when accessing the administrative share (C$) using the host name on systems with File and Removable Media 5.0.0/5.0.1 installed.
1134900	-	4.3.1	5.0.2	Issue: Post installation of FRP on a Windows 10 system (as a local administrator user), Microsoft Edge fails to open.
1147200	-	5.0.0	5.0.2	Issue: FRP keys might fail to load following a User A log off/User B logon sequence for the subsequent user (User B).
1148883		5.0.0	5.0.2	Issue: Auto unlock mechanism for a removable media device doesn’t function appropriately. Seen when a removable media device is inserted before the system is booted.
1150013	-	5.0.1 HF1150417	5.0.2	Issue: Files are read only and can't be updated after you: Initialize a USB device for offline access and opt to preserve files previously on the device, The device is then accessed offsite. Workaround: After initialization, tag the preserved files as not read-only while still onsite.
1121871	-	5.0.0	5.0.1	Issue: The logging component introduced in FRP 5.0.0 isn’t signed correctly. Other McAfee products report it in the Windows system event log as event ID 514. Windows event 514 records the following warning generated by the mfehidk component: “Process **\MfeFfCore.exe pid (xxxx) contained unsigned or corrupted code and was blocked from performing a privileged operation with a McAfee driver.”
1101430	-	5.0.0	5.0.1	Issue: [Cloud] When you use Cloud-based encryption with Dropbox for Business the encrypted folder isn’t created correctly. Seen if 'Protection Level Allow Encryption' is selected,
1100203	KB86063	5.0.0	5.0.1	Issue: [Removable Media] Unable to carry out recovery in an offsite system if the Removable Media is initialized with Key only. Workaround: Recover device in the onsite system.
1099872	-	5.0.0	5.0.1	Issue: [Optical Media] Recovery option for Optical Media is displayed but not functional. Workaround: Ignore the recovery option for CD/DVD/ISO.
1098677	-	5.0.0	5.0.1	Issue: [Windows 10] Failure to initialize Removable Media devices when you use Remote Desktop to access a system.
1100036	-	5.0.0	5.0.1	Issue: Explicit encrypt and decrypt context menu options must not be accessible from cloud sync folders.
1118627	KB86598	5.0.0	5.0.1	Issue: [Removable Media] After you try to authenticate to a Removable Media device multiple times, the device might become unresponsive. The user can't authenticate until the system is restarted.
1068409	-	4.3.1	5.0.1	Issue: Unable to save a Microsoft Office 2010 Word document after you install FRP 4.3.1 Hotfix 1036542 (build 4.3.1.130) with the Removable Media policy option Enforce Encryption enabled. The issue is observed when you edit a pre-existing file that FRP has encrypted. The following error is displayed when opening/saving a Microsoft Word (.doc) document: Word can't complete the save due to a file permission error.
1058764	-	4.3.1	5.0.1	Issue: When a removable media device contains its own external locking mechanism, Eject Events aren’t generated correctly. They’re prevented from being reported and displayed in McAfee ePolicy Orchestrator (ePO).
1105378	-	4.3.1	5.0.1	Issue: [Localization] The Japanese translation of the password alert message is incorrect. The alert is displayed to the user when setting the Removable Media password. The error is seen when the entered password isn’t compliant with password rule set in policy. "The password supplied must not contain the user’s full name or parts of the user’s account name that exceed 2 consecutive characters." The Japanese translation of this string incorrectly informs users that 2 consecutive characters are rejected."
1084104	-	4.3.1	5.0.1	Issue: [Localization] String is truncated on Drive Password dialog in French locale. The label next to the password entry field is truncated and shows: Mot de rather than Mot de passe
893355	-	4.3.0	5.0.1	Issue: [McAfee DLP Endpoint] On a client with McAfee DLP Endpoint 9.3.x and FRP, tag loss occurs when a tagged encrypted file is edited and closed.
1038482	-	4.3.0	5.0.1	Issue: Windows Explorer becomes unresponsive when you right-click on an FRP encrypted file on systems with McAfee DLP Endpoint 9.4.
FRP-7514	KB94880	5.0.0	-	Issue: An incorrect message is displayed when an enforce decryption policy is created or changed via a cloud provider, without a custom enforce message. A default message is displayed on the client during policy enforcement, that shows an encrypt encryption policy is being applied to the protected folder, and not the expected decryption message. Workaround: See the related article.
1256298	-	5.0.8	-	Issue: Encrypted Office documents aren’t listed in the Office file browser dialog, when the Microsoft Files On-Demand feature is enabled.
MA-12061	KB94448	FRP 5.4.x MA 5.7.0	-	Issue: User-Based Policies aren’t processed after you upgrade to File and Removable Media Protection (FRP) 5.4. Workaround: See the related article for details.
1241538	-	5.0.0	-	Issue: The IconOverlayBlacklist is ignored if cloud sync providers are installed.
1215003 1215008	-	5.0.4	-	Issues: No FRP tray menu items are displayed on client systems with FRP 5.0.4 and: MA 5.0.3.272 MA 5.0.4.283
1217527	-	5.0.0	-	Issue: [Dropbox] The following is seen when a location-based policy is applied to the Dropbox cloud provider. Some context menu actions added to the Windows File Explorer by Dropbox no longer function. Context menu items that fail include: View on Dropbox.com Copy Dropbox link Version History View Comments
1217531	-	5.0.0	-	Issue: [Dropbox] Potential duplicate files appear in the client Dropbox sync folder, when FRP is installed. This issue occurs after cloud files have been encrypted via another client system that already has FRP installed.
1217524	-	5.0.0	-	Issue: [Dropbox] The Dropbox notification tray might display an error message when the following applies: A location-based policy is a Dropbox cloud provider The padlock icon visibility is enabled The following error message is displayed: Please reinstall Dropbox to fix all your syncing icons!
1218151	-	5.0.0	-	Issue: [Dropbox] The following is observed when location-based encryption policy for a Dropbox cloud provider is assigned to a client system. New files synced to the client aren’t encrypted until one of two actions. A new file is encrypted when either the next local enforcement occurs, or the file is updated locally.
-	-	5.0.0	-	Issue: [Dropbox] Error message displayed when a location-based policy for the Microsoft OneDrive cloud provider is assigned to a client's, existing encrypted files. The files are present in the OneDrive sync folder. OneDrive displays the following notification message: A file name contains characters that aren't allowed
-	-	5.0.3	-	Issue: No Icon overlays are present on root of cloud sync folder.
1151764	-	5.0.1 HF1150417	-	Issue: Files retain the read-only attribute when the following applies when you: Apply an Enforce Encryption (offsite access) policy, Copy files from an unencrypted USB device to the system,
1101797	-	5.0.0	-	Issue: FRP client might not work directly with encrypted Office 2013 files in the OneDrive sync folder. Issue seen after the latest updates to Office and OneDrive have been applied to a Windows 10 system. Workaround: Associate the OneDrive sync folder to a driver letter using the subst command: subst X: <onedrive_sync_folder>, Then save Office files to the cloud via this mapped drive. Files are then accessible via Office 2013 applications. They’re encrypted according to the policy in the OneDrive sync folder.
1059430	-	5.0.0	-	Issue: FRP keys assigned by operating system token might not always be available when switching between logged on Windows users. Workaround: Select "FRP Logon" from the McAfee tray, then cancel the logon screen to reload operating system token keys.
1079361	KB86048	5.0.0	-	Issue: Copy Paste/Drag Drop/Cut Paste of Encrypted files to Outlook mailbox fails when Outlook is added to the FRP blocked process list.
1096258	-	5.0.0	-	Issue: When you use Dropbox screenshot capture facility, images are delivered to the cloud unencrypted even if encryption policy is in place.
1101504		5.0.0	-	Issue: Unable to authenticate when you use PowerISO on Windows 7 64-bit to access an encrypted ISO image file. Workaround: When you access ISO images on Windows 7 64-bit, use alternative tool (for instance, MagicDisc or Daemon Tools).
1101815	KB86061	5.0.0	-	Issue: Windows 10 application-based policy occasionally causes an application to fail to save a new file. Workaround: Retrying the file save usually resolves the issue.
1098471	-	5.0.0	-	Issue: [Removable Media] A device initialization prompt might not appear, even if RM encryption policy is in place. Seen when both the following apply: Multiple users are logged on to a Windows system A USB device is inserted Workaround: Open the FRP console and manually trigger initialization.
1114708	KB86597	5.0.0	-	Issue: Permission Error when you save Microsoft Office 2013 files on shared network drives. Occurs when both the following applies: Use an IP address-based URL, rather than host name URL When an Application-Based Protection rule is applied to Office applications Workaround: Access network locations using FQDN rather than IP address.
1148704	-	4.3.1	-	Issue: When the encryption key associated with an Application-based protection policy for .txt files is changed, it requires a restart for the policy to start using the updated encryption key.
1149678	-	4.3.1	-	Issue: Encrypted .docx files aren’t accessible when the encryption key associated with the application-based protection policy is changed.
1157138	-	4.3.1	-	Issue: Unable to access Excel files in the unencrypted area of the USB device. Seen after authentication with the Enforce Encryption (offsite access) policy is applied.
1145974	KB74299	4.3.1	-	Issue: When you open an encrypted PDF file with Acrobat Reader 10.x and later, the following error is displayed: There was an error opening this document. Access denied. Workaround: See article for details.
879582	-	4.3.0	-	Issue: Authentication fails in an offsite system when a user inserts two USB devices protected with offsite access options, one in FIPS mode and another in non-FIPS mode.
884609	-	4.3.0	-	Issue: Occasionally the eject event for Removable Media isn’t generated. Seen after a safe ejection of a Removable Media Protection media from the context menu.
891587	-	4.3.0	-	Issue: CD/DVD insert and eject events aren’t generated when the client is accessed through Remote Desktop.
883458	-	4.3.0	-	Issue: Initialization of USB devices can't be canceled during data restore phase with a full device policy.
641407 629366	KB72752	4.3.0	-	Issue: [Office 2010]. Unable to open Excel files present in the (optional) unprotected part of the removable media device when the Enforce Encryption option with Offsite access is enabled. Workaround: See the related article.
955338	-	4.3.0	-	Issue: With Outlook 2013, if Outlook.exe is added to the blocked process list, files attached by being dragged into an email message are decrypted. Files attached via Copy/Paste remain encrypted as expected. Workaround: To make sure that files remain encrypted, attach via Copy/Paste.
908120	-	4.3.0	-	Issue: [XenDesktop environment]. The initialization pop-up message for Removable USB Media might not appear. Seen when the Allow OR Enforce Encryption with Offsite access policy is applied using Policy Assignment Rule (PAR) to users. Workaround: Use the Initialize Media option available through the McAfee console on the client.
897421	-	4.3.0	-	Issue: [McAfee DLP Endpoint]. On a client with McAfee DLP Endpoint 9.2 Update 2 and FRP, encrypted tagged files are blocked. Seen when the Email Protection policy rule is set to block only "not encrypted" tagged files.
896143		4.3.0	-	Issue: [McAfee DLP Endpoint] On a client with McAfee DLP Endpoint 9.3.x and FRP, fallback isn’t enforced when using a Removable Storage Protection Rule (RSPR). The FRP file extension policy excludes the file extension (Sandbox systems only).
622417	-	4.3.0	-	Issue: [McAfee DLP Endpoint].A user can still decrypt a file on a network share if the FRP Decrypt option is enabled for the user. Seen when using the Encrypt action in a File System Protection Rule (FSPR) in McAfee DLP Endpoint,
579086	-	4.3.0	-	Issue: [McAfee DLP Endpoint] The McAfee DLP Endpoint Removable Storage Protection Rule (RSPR) overrides File extension encryption rules.
894257	-	4.3.0	-	Issue: Excel files can't be saved when the file size exceeds the file size limiting option in the encryption options policy. Workaround: Use the Save As option.
893706	-	4.3.0	-	Issue: In the absence of Recovery key, the User Local Key (ULK) and the Default Local Key (DLK) aren’t unloaded after Key Cache expires.
892910	-	4.3.0	-	Issue: Self-extractor files (.exe and .cab) are encrypted when they’re placed under an encrypted folder.
893994	-	4.3.0	-	Issue: A self-extractor created within an encrypted folder with Windows User access control enabled can't be accessed with User access control disabled.
672789	-	4.3.0	-	Issue: Encrypted image files can't be edited and saved using the Microsoft Office Document Imaging software.
811370	-	4.3.0	-	Issue: Folder encryption policy isn’t enforced on hidden public folders.
812538	-	4.3.0	-	Issue: A padlock icon is incorrectly displayed on the copied plain text file. Seen when a plain text file is copied and pasted to a folder that contains an encrypted file with the same name.
813349	-	4.3.0	-	Issue: No notification is displayed to the user when accessing an encrypted Microsoft Office Access Application file. Seen when accessing the file over network share when the key isn’t available.
815338	-	4.3.0	-	Issue: Padlock icon isn’t displayed. Seen when a 'Send To' operation is performed on encrypted file from network to system mapped drive.
797185	-	4.3.0	-	Issue: An empty folder is created when a drag-and-drop operation is performed on an encrypted folder. The folders key isn’t available. When you copy the folder, you see the following error: The specific folder is encrypted, but the user is unable to decrypt it.
592198	KB69865	4.3.0	-	Issue: Unable to save a Microsoft Office file in an encrypted folder over the network if the file extension is excluded from encryption. Workaround: Exclude the .docx and .tmp file extensions in the File Extension Exclusions policy.
891583	-	4.3.0	-	Issue: On a Network share, some files aren’t encrypted in a plain text folder when an encrypted folder of the same name is merged with it.
948839	-	4.3.0	-	Issue: On Windows 8 and 7 (64-bit), trying to create a key store for local keys on an FRP encrypted removable media device fails with the following error: Wizard has encountered a problem and has stopped.
948750	-	4.3.0	-	Issue: [Windows 8.1] Unable to read image files when mounting an FRP-protected USB to a folder in the system drive. Seen when using Windows Disk Management.
896144	-	4.3.0	-	Issue: [McAfee DLP Endpoint 9.3.x] On a client with FRP installed, fallback isn’t enforced. Seen when using an RSPR and encrypted files are copied to an uninitialized USB device.
1019726	-	4.3.0	-	Issue: Recovery operation for a USB device encrypted with an earlier version can't be performed on an FRP client before the upgrade process has completed. Workaround: Recover the system Change the authentication credentials with a previous version of FRP installed, Upgrade on an FRP client. NOTE: When a recovery password/certificate is needed, a recovery operation can be performed on an offsite system (without FRP installed).
1013730	-	4.3.0	-	Issue: When extracting files in the protected removable media container in offsite mode, a pop-up message to save changes displays even if the file wasn’t edited.
951332	-	4.3.0	-	Issue: Local keys created at the client with a time-out period are still viewable in the Available keys list. Seen by the user after the time-out period has been reached.
897950	-	4.3.0	XenDesktop Limitation	Issue: XenDesktop session accessed through an online plug-in is interrupted if you paste data greater than 20 MB from a client drive to the USB device. NOTE: This issue isn’t related to FRP and is seen even without FRP installed. This issue occurs only when a Citrix XenDesktop session is spawned using the online plug-in.
1098511	-	5.0.0	Expected behavior	Issue: FRP System-assigned keys don’t automatically unload after a configured key use inactivity timeout expires.
1077162	-	5.0.0	Expected behavior	Issue: Windows 10 native PDF viewer integrated into Windows Edge browser can't open FRP encrypted documents. Workaround: Use a standalone PDF viewer.
1091080	-	5.0.0	Expected behavior	Issue: OneDrive (SkyDrive) cloud sync encryption isn’t supported on Windows 8/8.1 systems. Workaround: Use Windows 7 or Windows 10 for compatibility with OneDrive and FRP 5.0.0.
1098864	-	5.0.0	Expected behavior	Issue: Offline availability mode of Windows mapped network drives isn’t supported. Workaround: Don’t use this Windows feature with FRP.
579114	-	4.3.0	Expected behavior	Issue: [McAfee DLP Endpoint] McAfee DLP Endpoint encrypts tagged files on the device if the Removable Storage Protection Rule (RSPR) policy performs an encrypt action. Even though the device is set as Exempted from encryption in the FRP list of exempted devices,
579081	-	4.3.0	Expected behavior	Issue: [McAfee DLP Endpoint] The option in FRP to decrypt devices encrypted with the regular encryption feature is overridden via the Removable Storage Protection Rule (RSPR) in McAfee DLP Endpoint.
583889	KB69838	4.3.0	Expected behavior	Issue: Encryption of Windows compressed folders isn’t supported with FRP.
839716	KB78203	4.3.0	Expected behavior	Issue: Users are unable to use lowercase characters in the Disc title field when using the McAfee Encryption for CD/DVD/ISO Media feature. The following error message displays when lowercase characters are used: The disc title can only use the following characters, A through Z, 0 through 9 and _ (underscore). Explanation: This behavior is expected. Although the Windows burn utility supports both lowercase and multi-byte characters, the ISO 9660 standard doesn’t. Use only uppercase characters A through Z with numerals 0 through 9 and the underscore (_) character.
767568 761546	KB75366	4.3.0	Expected behavior	Issue: Some DOS 16-bit applications fail to function correctly when FRP is installed. In some instances, some files, folders, or both, aren’t visible to the DOS application. DOS 16-bit applications are unsupported with FRP. For a support statement covering 16-bit DOS applications, see KB75453 - Support for 16-bit DOS applications with File and Removable Media Protection. Workaround: Run the DOS 16-bit application on a client without FRP installed.
578265	KB69819	4.3.0	Product Idea	Issue: Lotus Notes isn’t officially supported with this version of the product. Files can't be dragged and dropped into the Lotus email editor. The encryption isn’t retained, even if the Notes process is set as blocked. Workaround: Attach the file using the add attachment feature and browse to the file in the Lotus Notes email editor.
670662 733625	KB73836	4.3.0	Product Idea	Issue: Linked Distributed File Share (DFS) paths and offline synch for DFS folders aren’t fully supported with this version of the product.
-	-	4.3.0	Product Idea	Issue: Sharing of encrypted files via local shares isn’t supported with this version of the product.
577941 675194	KB69808	4.3.0	Product Idea	Issue: The Windows Roaming Profiles feature isn’t fully supported with this version of the product.
Non-critical Client Issues (Mac OS X, macOS)
Reference Number	Related Article	Found In	Fixed In	Issue Description
FRP-4795	-	5.1.0	5.1.1	Issue: On uninstall, FRP doesn’t properly remove its entry from the FRP client console.
FRP-6199	-	5.1.0	5.1.1	Issue: Password rules aren’t applied when you create a password to encrypt the device.
FRP-3811	-	5.0.0	5.1.0	Issue: [Feature] FRP 5.1.0 supports Dark mode for macOS.
1273223 1273211	-	5.0.0	5.1.0	Issue: When you upgrade FRP on macOS Mojave, the McAfee tray icon crashes.
1253553	-	5.0.8	5.1.0	Issue: As of macOS Mojave 10.14, the user can select between light and dark mode themes. Dark mode theme isn’t supported with File and Removable Media Protection. If dark node is selected when FRP is installed, it doesn’t update the look of any FRP components. In dark mode, some FRP user Interface components don’t render appropriately, and might make reading text on the components harder. There are no known functional issues when you operate FRP with macOS in dark Mode.
1092691	-	4.3.0	5.1.0	Issue: OS X McAfee Removable Media Protection.app shows total size of the encrypted container on the removable media as 800 GB. Even though the container size might be more than 3 TB.
1062915	-	4.3.1	5.0.1	Issue: Removable media devices formatted with NTFS don’t report drive space correctly in Mac OS X when protected with Removable Media Protection (offsite access options).
1079715	-	4.3.1	5.0.1	Issue: File time stamps are incorrectly updated on a removable media device protected by Endpoint Encryption Removable Media (EERM) on Mac OS X.
1229909	-	5.0.4	Expected behavior	Issue: Performance warning when you install FRP Mac on macOS High Sierra 10.13.4. The warning is seen when a 32-bit application is run on macOS 10.13.4.
1099814	KB86119	4.3.0	Expected behavior	Issue: [OS X Removable Media Protection.app]. An offline browser crash can be induced when a device is forcefully ejected from the system. Seen when an application is opened from the removable media. When the Offline browser is run directly from the USB device and the user forcefully removes the USB, the operating system crashes the process. The reason is because it can't find the image for the process. Workaround: Quit the offline browser application before you remove the USB device from the system.
1081083	-	5.0.0	Expected behavior	Issue: Enterprise Policy Management (EPM) Frameworks, and McAfee Reporter process fails to open the offline browser app or the initialization notification prompt. Seen when more than one user is logged on to the OS X desktop sessions. This limitation is with EPM/McAfee Reporter. Workaround: Open the offline browser application manually.
1084670	-	5.0.0	Expected behavior	Issue: FRP on Mac OS X systems generates ePO FRP events for all volumes and partitions available on the removable media when they’re connected or removed from the system. Workaround: McAfee recommends that only one volume/partition is created on the Removable Media (USB) disk.
1084903	-	5.0.0	Expected behavior	Issue: Removable Media Device initialization on Hierarchical File System (HFS) or HFS+ file system formatted removable media is slow. Compared to FAT or EXFAT file system types, where the initialization is faster. Workaround: Always format your removable media as FAT or EXFAT file system for faster initialization on OS X systems. Use of FAT or EXFAT format also provides device compatibility between OS X and Windows.
1087695	-	5.0.0	Expected behavior	Issue: FRP Removable Media initialization notification for uninitialized devices doesn’t appear if the device is unmounted and mounted back using the command line in OS X.
FRP-6630	-	5.1.1	-	Issue: Mac browser upgrade fails, if a 'block write' policy is in place for removable media. Workaround: Plug in the USB media to a system without a Block policy. This action allows FRP to upgrade the application on the USB media successfully.
1256299	-	-	-	Issue: Ex-Fat formatted removable media initialized with FRP on Mac OSX, becomes unresponsive for a long time on Windows 10 systems, on initial use.
1084542	-	5.0.0	-	Issue: FRP on OS X systems doesn’t generate the Removable Media response event with Event ID: 20501.
1023781	-	4.3.0	-	Issue: [OS X 10.10 only] Error messages observed intermittently when you try to edit files within the container. Workaround: The edited files can be copied from the temporary location to the container.
1016269	-	4.3.0	-	Issue: With the 'Allow large file support' policy option disabled, the Mac offsite application isn’t automatically provisioned on a USB device. The container size < 4 GB) Was encrypted with a previous version When the device is inserted into a USB port on an FRP client The above scenario relates to the offsite access options for removable media devices. Workaround: Mac offsite application is provisioned when the USB device is initialized on an FRP client.
954694	-	4.3.0	-	Issue: For some applications such as Pages, Numbers, and Keynote, documents consist of multiple files. These multi-file documents aren’t saved back automatically to an encrypted container. Issue seen when opened via the Mac offsite application. Workaround: Multi-file documents can be manually copied out of the encrypted container, edited, and copied back into the encrypted container via the Mac offsite application.
944617	-	4.3.0	-	Issue: When you drag files into the encrypted container via the Mac offsite application, files can't be dropped into subfolders. Workaround: Navigate to the subfolder by double-clicking it, and then copy files into the browser window.

Related Information

To obtain FRP RTS hotfixes:

Hotfixes are created to address specific issues and are not posted publicly, but are available by contacting Technical Support.

To obtain an RTS build, log on to the ServicePortal and create a Service Request. Include this article number in the Problem Description field.

For detailed information about release cycles, see KB51560 - McAfee on-premises product release cycle.

To submit a product idea:

To submit a new product idea, go to the Enterprise Customer Product Ideas page.

Click Sign In and enter your ServicePortal User ID and password. If you do not yet have a ServicePortal or Community account, click Register to register for a new account on either website.

For more information about product ideas, see KB60021 - How to submit a Product Idea.

NOTE: The Ideas forum replaces the previous Product Enhancement Request system.

Affected Products

File and Removable Media Protection 5.3.x
File and Removable Media Protection 5.2.x
File and Removable Media Protection 5.1.x
Known Issue/Product Defect

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