Endpoint Security for Mac Threat Prevention 10.x Known Issues

Environment

Endpoint Security for Mac (ENSM) Threat Prevention 10.x

For ENSM supported platforms, see KB84934 - Supported platforms for Endpoint Security for Mac.

Summary

Recent updates to this article

Date	Update
March 28, 2022	Removed End of Life ENSM 10.5.x.
December 14, 2021	Added issue ENSM-5261 to the "Non-critical known issues" section.
October 12, 2021	Updated the "ENSM Threat Prevention product release information" section with ENSM 10.7.8. Added issue ENSM-5131 to the "Non-critical known issues" section.

To receive email notification when this article is updated, click Subscribe on the right side of the page. You must be logged on to subscribe.

Contents
Click to expand the section you want to view:

ENSM Threat Prevention product release information

Issue resolutions in updates and major releases are cumulative; Technical Support recommends that you install the latest version. To find the most recent release for your product, go to the Product Downloads site.

ENSM Threat Prevention Version	Release to Support (RTS)	General Availability (GA)	Release Notes
10.7.8	N/A	October 12, 2021	Release Notes
10.7.7	N/A	June 22, 2021	Release Notes
10.7.6	N/A	March 9, 2021	Release Notes
10.7.5	N/A	November 10, 2020	Release Notes
10.7.1	N/A	September 8, 2020	Release Notes
10.7.0	N/A	June 9, 2020	Release Notes
10.6.10	N/A	August 11, 2020	Release Notes
10.6.9	N/A	May 7, 2020	Release Notes
10.6.8	N/A	January 14, 2020	Release Notes
10.6.7	N/A	November 12, 2019	Release Notes
10.6.6	N/A	October 8, 2019	Release Notes
10.6.5	N/A	September 10, 2019	Release Notes
10.6.4	N/A	August 13, 2019	Release Notes
10.6.3	N/A	July 2, 2019	Release Notes
10.6.2	N/A	May 14, 2019	Release Notes
10.6.1	N/A	April 9, 2019	Release Notes
10.6.0	N/A	March 12, 2019	Release Notes

Back to top

Critical known issues

There are currently no critical issues.

Non-critical known issues

Reference Number	Related Article	Found ENSM Version	Resolved ENSM Version	Issue Description
ENSM-5261		10.7.7		Issue: A vShield Scanner crash occurs during the upgrade of the latest Mac engine. This crash occurs only once and there's no functionality loss due to the crash.
ENSM-5131		10.7.8		Issue: The Menulet application crashes on Monterey M1 systems.
ENSM-4940		10.7.6	10.7.7	Issue: A Scan Engine 6300 upgrade fails with ENSM 10.7.6. Resolution: This issue is resolved in ENSM 10.7.7.
ENSM-4750		10.6.x	10.7.x	Issue: The five-digit V2 DAT update fails with ENSM 10.6.x. Resolution: This issue is resolved in ENSM 10.7.x.
ENSM-4672 ENSM-4533 ENSM-4333 ENSM-4332		10.7.0	10.7.6	Issue: The ENSM Threat Prevention on-demand scan process crashes while executing. Resolution: This issue is resolved in ENSM 10.7.6.
ENSM-3622 ENSM-3617		10.7.0 10.6.5	10.7.1 10.6.10	Issue: A Scan Engine 6100 upgrade fails with ENSM. Resolution: This issue is resolved in ENSM 10.6.10 and ENSM 10.7.1.
ENSM-1503		10.6.5	10.6.6	Issue: Threat Prevention, running in Kextless mode, doesn't function correctly when upgrading from macOS 10.14 to macOS 10.15 on some systems. Resolution: This issue is resolved in ENSM 10.6.6.
ENSM-1447	KB90888	10.6.5		Issue: The user interface of the following products isn't listed in the console when installing with ENSM 10.6.5. Data Loss Prevention (DLP) 11.3.0 Management of Native Encryption 4.1.5 McAfee Client Proxy 2.3.6 For more information, see KB90888 - macOS compatibility with our products.
ENSM-1438		10.6.5	10.6.6	Issue: The Minimum Escalation Requirements (MER) tool isn't invoked correctly when run from the Help menu of ENSM. Workaround: Run the MER tool from the command line as described in KB87626 - Collect Minimum Escalation Requirements for Endpoint Protection for Mac, Endpoint Security for Mac, or VirusScan for Mac. Resolution: This issue is resolved in ENSM 10.6.6.
MA-7463	KB92888	10.6.2	McAfee Agent 5.6.2 Hotfix 1, 5.6.3 Hotfix 3, 5.6.4 Hotfix 3, 5.6.5 Hotfix 2	Issue: A Scan Engine upgrade fails on the system when an outdated Scan Engine is present. Resolution: This issue is resolved in McAfee Agent 5.6.2 Hotfix 1, 5.6.3 Hotfix 3, 5.6.4 Hotfix 3, and 5.6.5 Hotfix 2. See the related article for more information.
ENSM-788		10.6.1		Issue: When a product deployment fails, two client events with ID 2412 are generated for the system.
ENSM-708		10.6.0	10.6.1	Issue: An attempt to load com.McAfee.FileCore.kext occurs during an ENSM Threat Prevention upgrade even if the system doesn't have user consent to load the kext. The appropriate experience matches the behavior described in KB89728 - End-user experience when installing Endpoint Security for Mac on macOS High Sierra 10.13 and later. Resolution: This issue is resolved in ENSM 10.6.1.
ENSM-680		10.6.0	As Designed	Issue: The user on the macOS system must approve the FileCore extension again to load on the system. The reason is because the earlier approval for com.intelsecurity.FileCore.kext isn't valid for the renamed kext: com.McAfee.FileCore.kext. Resolution: This behavior is as designed. The user has to open System Preferences, Security & Privacy and click Allow for the kernel extension to load on the system.
1266150		10.6.0		Issue: Editing a repository name on the Update preferences Repository List tab of the local client user interface adds a duplicate entry with the new name. But, it retains the repository entry with the older name. Workaround: Delete the older repository from the user interface.
1265479		10.6.0		Issue: The Repository List tab in the Update preferences of the local client user interface doesn't list the Repository URL of the ePolicy Orchestrator Spipe repository.
1259847		10.6.0	Data Loss Prevention Endpoint 11.1.0 Hotfix 3	Issue: On a macOS system running ENSM, installation of DLP Endpoint 11.1.0.45 downgrades certain common components used by ENSM. Workaround: Install DLP Endpoint 11.1.0.45 before you install ENSM. Resolution: This issue is resolved in DLP Endpoint 11.1.0 Hotfix 3.
1254777		10.6.0	10.6.2	Issue: Quarantined files that have unicode characters in their name don't display on the Quarantine screen. Resolution: This issue is resolved in ENSM 10.6.2.
1250488		10.6.0	As Designed	Issue: The ENSM console displays the following error message when ENSM Threat Prevention is uninstalled, and MNE and DLP are left on the system: Your MAC is at Risk Resolution: This behavior is as designed. Upgrade the 32-bit managed products to their 64-bit variants. ENSM Threat Prevention must not be uninstalled before you uninstall other 32-bit managed products from the system.
1248901		10.6.0	As Designed	Issue: ENSM Threat Prevention on-access scan detection stops working after you upgrade any other ENSM module, such as Firewall or Web Control. Resolution: This behavior is as designed. When you upgrade ENSM from a previous version of the product, upgrade all modules of ENSM on the system.
1219538		10.6.0	As Designed	Issue: On a macOS system running ENSM, on-demand scan policy settings don't display in the client UI. Resolution: This behavior is as designed.

Back to top

Related Information

KB85855 - Endpoint Security for Mac 10.x Known Issues

KB90658 - Endpoint Security for Mac Adaptive Threat Protection 10.x Known Issues

To contact Technical Support, go to the Create a Service Request page and log on to the ServicePortal.

If you are a registered user, type your User ID and Password, and then click Log In.
If you are not a registered user, click Register and complete the fields to have your password and instructions emailed to you.

NOTE: Any future product functionality or releases mentioned in the Knowledge Base are intended to outline our general product direction and should not be relied on, either as a commitment, or when making a purchasing decision.

Knowledge Center

Endpoint Security for Mac Threat Prevention 10.x Known Issues

Environment

Summary

Related Information

Affected Products

Languages:

Title

Title

Knowledge Center

Endpoint Security for Mac Threat Prevention 10.x Known Issues

Environment

Summary

Related Information

Affected Products

Languages:

Choose your region

Title

Title