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32-bit Windows XP or Windows Server 2003 system hangs or crashes because a low memory or memory page pool is exhausted condition when Application Control is enabled
Technical Articles ID:   KB85849
Last Modified:  7/20/2018

Environment

McAfee Application and Change Control (MACC) 6.2.x, 6.1.x
Microsoft Windows Server 2003 (32-bit)
Microsoft Windows XP (32-bit)
 
Microsoft ended extended support for Windows Server 2003 SP2 on July 14, 2015. As of the end of 2015, the only McAfee product supported with Windows Server 2003 SP2 is Application and Change Control. See KB81563 for details. 

Microsoft ended extended support for Windows XP SP3 on April 8, 2014. For best results and optimal security, upgrade to a supported operating system. See KB78434 for details.

Problem

The Windows kernel paged pool is consumed by a growing inventory file size and, when the kernel paged pool is depleted, one of the following issues is observed:
  • System crash
  • System hangs
  • Application failure
  • Low memory condition
NOTE: These issues occur on 32-bit systems where kernel pool resources are scarce and might run out quickly.

Cause

The issue can occur if the size of the file <drive>\solidcore\scinv on all or any of the drives is greater than 20 MB. When a large inventory is loaded in kernel space, it allocates or consumes a large amount of paged pool in the kernel space.

Solution

As mentioned above, this issue can occur when many files are added to the inventory. To resolve the issue:
  1. In Disable mode, delete the file <drive>\solidcore\scinv from all drives.
  2. Resolidify the system:
    • For standalone deployments, start Solidification and switch to Observe mode or Enable mode.
    • For ePO managed deployments, run the SC: Enable task.
McAfee product software, upgrades, maintenance releases, and documentation are available from the Product Downloads site at: http://www.mcafee.com/us/downloads/downloads.aspx.

NOTE: You need a valid Grant Number for access. KB56057 provides additional information about the Product Downloads site, and alternate locations for some products.

Workaround

If the inventory size is increasing, remove all entries for files in the inventory that are no longer used.

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