Low memory or memory page pool exhausted condition exists when Application Control is enabled

Technical Articles ID: KB85849
Last Modified: 1/15/2020

Environment

McAfee Application and Change Control (MACC) 6.2.x, 6.1.x
Microsoft Windows Server 2003 (32-bit)
Microsoft Windows XP (32-bit)

Microsoft ended extended support for Windows Server 2003 SP2 on July 14, 2015. As of the end of 2015, the only product we support with Windows Server 2003 SP2 is Application and Change Control.

Microsoft ended extended support for Windows XP SP3 on April 8, 2014. For best results and optimal security, upgrade to a supported operating system. See the following KB article for more information: KB78434 - Product support for Windows XP SP3 after the end of the Microsoft Extended Support date in April 2014.

Problem

A growing inventory file size consumes the Windows kernel paged pool. When the kernel paged pool is depleted, one of the following issues is observed:

System crash
System hangs
Application failure
Low memory condition

NOTE: These issues occur on Windows XP or Windows Server 2003 32-bit systems because kernel pool resources run out quickly.

Cause

The issue can occur if the size of the file <drive>\solidcore\scinv on all or any of the drives is greater than 20 MB. When a large inventory is loaded in kernel space, it allocates or consumes a large amount of paged pool in the kernel space.

Solution

As mentioned above, this issue can occur when many files are added to the inventory. To resolve the issue:

In Disable mode, delete the file <drive>\solidcore\scinv from all drives.
Resolidify the system:
- For standalone deployments, start Solidification and switch to Observe mode or Enable mode.
- For ePO managed deployments, run the SC: Enable task.

Our product software, upgrades, maintenance releases, and documentation are available on the Product Downloads site.

NOTE: You need a valid Grant Number for access. See KB56057 - How to download Enterprise product updates and documentation for more information about the Product Downloads site, and alternate locations for some products.

Workaround

If the inventory size is increasing, remove all entries for files in the inventory that are no longer used.

Affected Products

Application and Change Control 6.2.x
Application and Change Control 6.1 (EOL)
Known Issue/Product Defect

Languages:

This article is available in the following languages:

English United States
Spanish Spain
French
Italian
Japanese
Portuguese Brasileiro

Knowledge Center

Low memory or memory page pool exhausted condition exists when Application Control is enabled

Environment

Problem

Cause

Solution

Workaround

Affected Products

Languages:

Title

Title

Knowledge Center

Low memory or memory page pool exhausted condition exists when Application Control is enabled

Environment

Problem

Cause

Solution

Workaround

Affected Products

Languages:

Choose your region

Title

Title